Career Opportunities at ESET

Summary:
The Copywriter for marketing and sales support will work with various functional areas to develop content for web, marketing collateral, and brand support. This individual will collaborate with internal/external graphic artists on creative projects and ensure effective process and workflow. This is an ideal position for a versatile, creative and resourceful writer with a germane technical background (computer software), who is also capable of maintaining and updating content for existing core assets.

Duties and Responsibilities:

• Develop strategic, targeted, and engaging content for a variety of marketing campaigns that shows a clear understanding of the target audience and industry – web site, interactive, collateral, brochures
• Actively participate in the planning and developing of marketing campaigns
• Collaborate with marketing, vertical marketing, sales, and other teams to understand and discuss objectives, product and audience background, and messaging goals
• Manage asset collection content and ensure all is continually updated with the most current information and data
• Proofread and edit all external-facing communications to ensure consistent brand voice and corporate/product messaging

Qualifications:

• Ability to collaborate cross-functionally and effectively assimilate critical information into salient, audience-appropriate copy- from mainstream consumers to highly technical experts
• Proficient in execution of both long and short (headline) copy
• Process-oriented, capable of developing, implementing and maintaining effective creative production best practices
• Proficient in creative project management with ability to maintain schedules and meet deadlines
• Excellent proofreader, familiar working with style/brand guides

Education:

• Four-year degree (BS/BA) – Journalism, Creative Writing
• At least 3 years experience working in collaborative creative development, producing marketing material in a technical industry

Summary of Role:
The Channel Sales Manager is responsible for developing, training, maintaining, and generating sales of ESET products through VARs and System Integrators. This role requires an individual with extensive channel development experience. The successful regional Channel Manager will be skilled in prospecting and qualifying partners, pipeline development as well as partner management. This is a quota driven sales position which involves extensive travel through out the assigned territory. The Regional Channel Manager will work closely with their assigned Inside Sales Representative and channel partners to close business within their geographic territory. We are looking for candidates with a passion to close business while simultaneously building long lasting reseller relationships.

• Achieve /exceed quota targets
• Drive the development and execution of a partner recruitment strategy that meets regional channel goals set by the Director of Channels
• Manage, recruit and train VARs to sell company's network security products within your assigned territory
• Conduct joint onsite end-user sales calls with partner to ensure timely closure of business
• Drive mindshare and traction with a portfolio of channel partners with in the region
• Work with marketing to develop Reseller Marketing programs for your territory
• Work in tandem with the territory’s ISR to build your pipeline
• Represent company at regional and national tradeshows
• Other duties as assigned

• 5+ years selling software to businesses
• 5 – 7 years channel management experience
• Excellent presentation skills and business communication skills
• Strong consultative selling, time management and organizational skills
• Ability to close business while achieving a high level of customer satisfaction
• Extensive Channel Management, Training and Channel Development Experience
• Proficiency in Microsoft Office products
• Bachelor's degree or equivalent professional experience
• Travel Requirements: More than 50%
• Senior Level Sales Position

• Develop new reseller partnerships within your territory
• Provide / deliver reseller training for ESET products
• Complete joint sales calls with reseller's sales personnel as required
• Follow up on all leads assigned to you per ESET's lead policy
• Maintain accurate pipeline of business within your territory
• Maintain accurate MDF reports for each reseller, and work with marketing to develop customized marketing plans for each of your resellers
• Develop quarterly business plans with each Silver and Platinum reseller within assigned territory
• Ensure that resellers are assigned to the correct partner level in Netsuite, based on ESET policy
• Set up New Partner accounts in Netsuite as necessary
• Register Partner Opportunities in Netsuite
• Provide weekly sales reports as required by the Director of Channels
• Maintain accurate trip reports and expense reports
• Create sales Quotes for both Sliver and Platinum Partners as necessary
• Contact all Silver and Platinum Partners within your territory at least once per week to maintain reseller relationship
• Respond to Voice mails per company policy
• Keep accurate notes in CRM for all channel related activities
• Work with ISR assigned to territory to maintain accurate pipeline and lead follow up
• Attend all sales meetings and trainings as required

Summary:

Directs/oversees all North American Channel Sales activities

Duties and Responsibilities:

• Directs all Channel Sales
• Ensure adequate staffing
• Give input and assist VP of Sales in the execution of the annual sales plans and budgets

Skills:

• Experienced executive level manager
• Contract negotiation for Small Business Channel Sales
• Sales team management techniques
• Ability to make decisions regarding significant sales transactions

Education/Experience:

• Graduate degree – MBA preferred, other technical acceptable – work experience may be accepted however must have at least undergraduate degree
• Budget Creation, Management Responsibility
  • Security SW or Hardware,
  • Channel to SMB and/or Enterprise
• 10 – 15 years Sales Team Management or 20 years other appropriate work equivalent

Summary

The technical support engineer provides technical product support to new and existing customers and resellers of ESET security software. Responsibilities will include troubleshooting, resolving and documenting support cases, producing reports, and assisting with testing and documentation for new products. The technical support engineer may be required to work on call in a 24x7 environment.

Essential Functions

• Fields email and phone requests for technical product support from customer/users and resellers of ESET security software
• Provides support to sales force and sales engineers
• Assists with product testing, troubleshoots and replicates issues
• Contributes to knowledge base and technical product documentation
• Performs training of users, customers, and resellers
• Meets and exceeds customer satisfaction targets

• Two to five years of technical support experience in computer software industry
• Expert knowledge of MS Windows client and server OS
• Preferred skills: Linux and Linux mail servers, MS Exchange, Novell Netware, Lotus Domino
• Detailed knowledge of networking applications and standards
• Experience with antivirus and firewall is desired
• Excellent communication, problem solving and customer service skills
• Attention to detail and ability to multi-task
• Flexibility to participate in a 24x7 support environment

ESET has immediate openings for third-tier Technical Support Engineers. Technical support engineers will provide technical product support to new and existing customers and business partners.
Technical support engineers will respond to customers, partners and our sales force to resolve issues by telephone and email.

Responsibilities include

• Troubleshooting, resolving and documenting support cases
• Producing reports
• Assisting with testing
• Writing and reviewing articles and documentation for new products
• Mentoring employees
• Technical support engineers may be periodically required to carry a pager after hours (comp time will be provided).

Essential Functions

• Field requests for assistance from customers, partners and other employees (both technical and sales).
• Replicate reported issues.
• Assist the QA department with testing released and pre-production software.
• Contribute to product knowledge base and documentation.

Qualifications

• Minimum of three years of technical support experience in computer software industry.
• Excellent communication, problem solving and customer service skills. Multilingual is a plus.
• Expert knowledge of Windows client and server OS.
• Detailed knowledge of networking applications and standards.
• Preferred skills: Linux (mail servers), Exchange, Netware, Lotus Domino.
• Experience with security products (anti-virus, firewall, IDS, IPS) is desired.
• Ability to set their own priorities and work with little to no supervision.
• Ability to research problems and educate themselves.
• Attention to detail and ability to focus in a dynamic environment.
• Ability to gauge customers’ knowledge and patience and work with them accordingly.
• Work individually or as part of a team.
• MCSE or other professional certifications in a technical area is a plus.
• Knowledge of a technical area other than those mentioned (web design, programming, hardware engineering, computational theory and so forth)
• Only candidates local to Southern California will be considered (no relocation is available).

References
Three references, including one from current employer.

Summary:
The Information Security Engineer will be primarily responsible for all aspects of security related to web and application servers. Primary duties will include vulnerability management, Security policy implementation, and IDS/IPS monitoring as well as signature writing. The candidate should have at least 3+ years working with snort technologies. Candidates will also have several years and a proven track record of securing web applications exposed to the internet as well as intranet systems.

Duties and Responsibilities:

• Linux Administration
• Windows Administration
• Vulnerability Management
• Coordinating remediation of systems with stakeholders
• Penetration Testing
• Change Management
• Security policy
• Snort administration and rule writing
• Web application best practice implementations

Qualifications:
Written, oral, computer, organization, professionalism, attention to detail, ability to research problems, work individually, Windows, Linux, Snort, Apache, IIS, and Qualys.

Summary:
The Flash Developer will be responsible for designing and developing training interactions and course materials to address the specific needs required of the ESET training roadmap. The ideal candidate will have strong knowledge of creating content specifically designed to support professional level education. The Flash Developer will be expected to manage multiple projects simultaneously and can be described as a self-starter with a strong work ethic. Maturity, dependability and a great attitude are a must.

Responsibilities:

• Design and Develop rich e-Learning courses using Flash, ActionScripting and XML
• Ensure SCORM, AICC, and other standards are used in deploying e-Learning courses
• Interface with back-end programming team to implement web applications
• Understand new Flash technologies and recommend where and how to use them
• Create interactive skill/knowledge assessments
• Interpret requirements accurately in order to develop and deploy content effectively
• Think of creative solutions that help in automating production and deployment
• Coordinate with subject matter experts (SMEs) to validate training content
• Functions as a training program advocate across teams emphasizing user-centered instructional design principals
• Establish and maintain relationships with business units, partners and professional colleagues to help identify educational requirements and training solutions appropriate to support a training program at the highest standards
• Build world-class, award winning training content and materials
• Work with the Training Manager to establish and meet company-wide training goals

Qualifications:

• Bachelors degree in Computer Science, Instructional Design or other closely related field
• 3 (+) years of experience in developing e-Learning courseware using Flash applications, Dreamweaver, XML, HTML, JavaScript, ActionScript 2.0/1.0, CSS, OOP, XML / XSL, JavaScript, HTML, DHTML, Web layouts, Dream weaver, Macromedia, Captivate
• Sound knowledge of developing interactivities for e-Learning courses
• Should be aware of SCORM, AICC, and other standards used in deploying e-Learning courses
• Practice in developing Flash templates to enable faster production and linking of courseware
• Has experience in Adult Learning and web based instruction design methods
• Has demonstrated ability to work independently as well as a member of high performance teams in a project driven environment
• Knowledge of Authoring tools like Articulate, Brainshark, and ToolBook is an added advantage
• Work samples will be required