Career Opportunities at ESET

Reports to: Sr. Manager, Online Marketing
FLSA Status: Exempt
Department: Marketing
Division: LLC

Summary

Responsible for the maintenance of the existing website and the development of new web business applications. Key contributor within team of other developers and designers. Good communication skills for teams spread across global operations.

Duties and Responsibilities

• Develops new web interface functionalities
• Develops/maintains programming for web applications
• Creates and updates web content including layout, graphics, and functionality
• Codes database queries
• Follows protocols for document control
• Participates in architecture design, development planning and code reviews
• Works with outside contractors to implement new projects and concepts
• Implements HBX and Google Analytics tracking code

Skills

• Strong user interface development experience with JavaScript, XHTML, CSS, AJAX, XML, RSS feeds and PHP
• Good understanding of site usability
• High attention to detail and quality standards
• Ability to multi-task and deliver on tight deadlines
• Excellent communication skills
• Rapid development of creative, intuitive and compelling designs
• Knowledge of Linux, Apache, MySql and PHP (LAMP)
• Web services and application integration experience
• HBX coding experience a plus

Education/Experience

• Bachelors Degree
• 3+ years experience programming web applications

Status: (Full time, Employee)
Relevant Work Experience: 3+ Years
Education Level: BA Marketing
Reports to: Marketing

Summary

• Support the analytic needs of a business unit by analyzing web traffic using clickstreamtools such as HBX, Google Analytics, Omniture etc.
• Use standard BI tools, such as Brio or Business Objects, to produce reports relating to outcomes; create holistic dashboards by pulling data from different data sources and websites for presentations to senior management team.
• Assist with online advertising, search engine marketing, affiliate development, and email campaigns and report on results.
• Collaborate with external partners such as Agencies to assist with data collection and reporting.

Duties and Responsibilities

• Lead driving core insights from the web, CRM and other data sources to suggest, create and execute multivariate or A/B tests that drive fundamental improvements to the company's web site experience.
• Exhibit a high level of expertise in driving the data strategy across multiple "listening posts" (websites, surveys, testing, CRM systems, market research etc).
• Support all facets of the decision making platform (clickstream, outcomes, search, advertising, and multivariate testing analysis).
• Work with the website technology team closely to identify gaps in the data capture strategy and collaboratively implement enhancements.
• Lead and develop a Web 2.0 initiatives program.

Education and Other

• Bachelors in Marketing, Statistics, Engineering or other related field.
• Expert in HBX or similar analytics tools.
• Search engine marketing experience a plus.
• Ability to multi-task and deliver on tight deadlines.
• High attention to detail and quality standards.

Summary:

Directs/oversees all North American Channel Sales activities

Duties and Responsibilities:

• Directs Channel all Sales
• Ensure adequate staffing
• Give input and assist VP of Sales in the execution of the annual sales plans and budgets

Skills:

• Experienced executive level manager
• Contract negotiation for Small Business Channel Sales
• Sales team management techniques
• Ability to make decisions regarding significant sales transactions

Education/Experience:

• Graduate degree – MBA preferred, other technical acceptable – work experience may be accepted however must have at least undergraduate degree
• Budget Creation, Management Responsibility
  • Security SW or Hardware,
  • Channel to SMB and/or Enterprise
• 10 – 15 years Sales Team Management or 20 years other appropriate work equivalent

Status:
Fulltime Employee

Reports to:
VP, Sales

Relevant Work Experience:

• 5+ years experience Security Software Sales through channel sales
• 5+ years experience managing sales teams
• 5+ years experience managing a call center

Responsibilities:

• Manage day to day operations of the SMB Sales Teams
• Review and/ or create in collaboration with the SMB Sales Teams, individual Geographic Regional Sales Plans
• Set goals in accordance with Geographic Regional Sales Plans and monitor day to day operations
• Create and monitor KPI’s for assigned sales areas
• Develop and foster relationships with key Regional VARs when needed
• Provide weekly performance status reports to Channel Sales Manager
• Establish a standard set of key performance metrics for sales (executive through sales professional)
• Design, produce, and present key sales performance metrics and trends
• Develop business processes and systems requirements for the collection and analysis of performance data
• Obtain and mine data from a broad range of business systems
• Model, analyze, interpret and provide insight into operational data and performance metrics
• Identify action plans to improve sales performance and to drive results
• Create and present weekly/monthly/quarterly/annual reports used in executive-level operational reviews
• Manage a diverse team of sales, operations and systems professionals in a matrix-managed fashion
• Manage Daily activity of the Call Center

Qualifications:

• Consistently meets or exceeds goals and financial performance targets
• Ability to manage and lead staff in a collaborative environment
• Presents a professional image inside and outside of the organization
• Persistently demonstrates a positive and enthusiastic attitude toward the company, the work, the vision and the people
• Strong Oral and Written communication
• BS/BA (or MBA) in business or equivalent professional experience

Summary

The technical support engineer provides technical product support to new and existing customers and resellers of ESET security software. Responsibilities will include troubleshooting, resolving and documenting support cases, producing reports, and assisting with testing and documentation for new products. The technical support engineer may be required to work on call in a 24x7 environment.

Essential Functions

• Fields email and phone requests for technical product support from customer/users and resellers of ESET security software
• Provides support to sales force and sales engineers
• Assists with product testing, troubleshoots and replicates issues
• Contributes to knowledge base and technical product documentation
• Performs training of users, customers, and resellers
• Meets and exceeds customer satisfaction targets

• Two to five years of technical support experience in computer software industry
• MCSE or other professional certification in a technical area is a plus
• Expert knowledge of MS Windows client and server OS
• Preferred skills: Linux and Linux mail servers, MS Exchange, Novell Netware, Lotus Domino
• Detailed knowledge of networking applications and standards
• Experience with antivirus and firewall is desired
• Excellent communication, problem solving and customer service skills
• Attention to detail and ability to multi-task
• Flexibility to participate in a 24x7 support environment

Summary:
Tier 2 Customer Care Engineers will provide technical product support to all ESET, LLC customers, partners, resellers, and internal personnel.  Tier 2 Customer Care Engineers will record each customer request and help resolve each request by telephone and or email. 

Responsibilities include:

• Troubleshooting, resolving and documenting support cases
• producing reports
• assisting with testing
• writing and reviewing articles and documentation for new products
• mentoring employees
  Tier 2 Customer Care Engineers may be periodically required to carry a pager after hours.

Essential Functions:
Field requests for assistance from customers, partners and other employees (both technical and sales).

Replicate and test reported issues.

Assist the QA department with testing released and pre-production software.

Contribute to product knowledge base and training documentation.

Qualifications:

• Minimum of one year of technical support experience in computer software industry.
• Excellent communication, problem solving and customer service skills.  Multilingual is a plus.
• Expert knowledge of Windows client and server Operating Systems.
• Detailed knowledge of networking applications and standards.
• Preferred skills: Linux, Netware, Exchange, Lotus Domino.
• Experience with security products (anti-virus, firewall, IDS, IPS) is desired.
• Ability to set their own priorities and work with little to no supervision.
• Ability to research problems and educate themselves.
• Attention to detail and ability to focus in a dynamic environment.
• Ability to gauge customers’ knowledge and patience and work with them accordingly.
• Work individually and as part of a team.
• Knowledge of a technical area other than those mentioned (web development, programming, hardware engineering, computational theory and so forth)
• Only candidates local to Southern California will be considered (no relocation is available).

Physical Requirements:

• Physical demands-requires sitting for extended periods of time.
• Talking and listening on the phone for long periods of time.
• Use of hands for ongoing data entry.

References:
Three references, including one from current employer.

Virus writers, script kiddies and collectors need not apply.

ESET has immediate openings for third-tier Technical Support Engineers. Technical support engineers will provide technical product support to new and existing customers and business partners.
Technical support engineers will respond to customers, partners and our sales force to resolve issues by telephone and email.

Responsibilities include

• Troubleshooting, resolving and documenting support cases
• Producing reports
• Assisting with testing
• Writing and reviewing articles and documentation for new products
• Mentoring employees
• Technical support engineers may be periodically required to carry a pager after hours (comp time will be provided).

Essential Functions

• Field requests for assistance from customers, partners and other employees (both technical and sales).
• Replicate reported issues.
• Assist the QA department with testing released and pre-production software.
• Contribute to product knowledge base and documentation.

Qualifications

• Minimum of three years of technical support experience in computer software industry.
• Excellent communication, problem solving and customer service skills. Multilingual is a plus.
• Expert knowledge of Windows client and server OS.
• Detailed knowledge of networking applications and standards.
• Preferred skills: Linux (mail servers), Exchange, Netware, Lotus Domino.
• Experience with security products (anti-virus, firewall, IDS, IPS) is desired.
• Ability to set their own priorities and work with little to no supervision.
• Ability to research problems and educate themselves.
• Attention to detail and ability to focus in a dynamic environment.
• Ability to gauge customers’ knowledge and patience and work with them accordingly.
• Work individually or as part of a team.
• MCSE or other professional certifications in a technical area is a plus.
• Knowledge of a technical area other than those mentioned (web design, programming, hardware engineering, computational theory and so forth)
• Only candidates local to Southern California will be considered (no relocation is available).

References
Three references, including one from current employer.

Responsibilities include:

• Design Knowledge Base (KB) system user interface, structure and functionality for search.
• Lead or influence KB integration projects for requirements, design, and testing in order to ensure content is searched accurately and consistently
• Gather, review, and report search usage metrics to enable ongoing improvements based on user behavior. Interpret results and identify areas for improvement.
• Develop and enhance business processes and standards for search functionality. Maintain help & system documentation for search and metrics functionality.
• Candidate will assume responsibility for ongoing Operations maintenance of the KB system after deployment. To include:
  - Scheduling content processing and analytic tasks.
  - Adding new content sources when necessary.
  - Reviewing error logs and notifications for troubleshooting
  - Troubleshooting any other issues.
  
  
  Skills / Requirements Requirements include 8-10 years experience in Knowledge Base Management, Technical Writing and Project Management.

PAY COMMENTS
Based mainly on experience. ESET offers a competitive compensation and benefit package including medical, dental, vision, 3 weeks Paid Time Off, paid holidays, 401K plan, and opportunity for advancement in a friendly, team-oriented work environment.

Summary:
ESET has a current opening for a Helpdesk Engineer who possesses strong customer service abilities, sound technical skills, integrity and a passion for excellence. The right candidate will be extremely detail oriented, able to multi-task in a demanding, fast growing business environment, work well within a team, and possesses exceptional communication and organizational skills.

Duties and Responsibilities:

• Respond to all end user support issues in a timely and professional manner
• Diagnose and resolve request utilizing Altiris, RDC and WebEx
• Provide desk-side support for desktops, laptops, Blackberries, peripherals, printers
• Image and deploy new systems
• Document all end -user interactions in Ticket tracking portal
• Manage all open requests in Ticket tracking portal in a prompt and timely fashion
• Recover data from hard disk drives and/or perform data migrations
• Support remote access for virtual private network (VPN) and wireless communication of laptops
• Troubleshoot network printer issues
• Troubleshoot VoIP Phones
• Troubleshoot Web Remote Access account issues
• Troubleshoot windows domain in account issues
• Complete all other tasks as assigned
• Product documentation for end user FAQs

Qualifications:

• Minimum 3+ years in a corporate Helpdesk and/or desktop support environment
• Thorough understanding of Windows XP Pro Operating Systems
• Ability to troubleshoot and resolve hardware/peripheral/software problems
• Ability to troubleshoot client–side MS Exchange problems
• Ability to troubleshoot network port/wireless connectivity issues
• Exceptional customer service and communication skills
• Ability to follow procedures and protocols as outlined by IT Management

Summary:
ESET, LLC is has a fulltime position open for a Server Engineer who has significant experience in MOSS 2007. This professional will primarily be responsible for MOSS 2k7 implementation and support medium to large LAN/WAN environments in the San Diego area. This engineer will be assisting in day to day administration, disaster recovery, network, design and project management, architecting, project planning, implementing, documenting, and supporting complex network and systems infrastructure environments.

Duties and Responsibilities:

• Design and Build MOSS 2k7 Extranet
• Design, build and implement KPI, BI, and complicated workflow
• Design and build Infopath online forms
• Analysis site and page hit reporting
• Customized and tune search engine
• Create master pages and CSS
• Support remote access for VPN technologies
• Exchange 2007 experience preferred
• Experience with other MS server products a plus
• C# experience a plus
• Product documentation for end user FAQs
• Cluster and Network Load balance experience preferred.
• Virtual experience a plus

Qualifications:

• Minimum 7+ years experience in industry related experience
• Thorough understanding of WinXP/ Win2k3/Win2k8
• Must be able to work on complex problems with minimum to no supervision
• Excellent communication and organizational skills
• BS/BA in a computer science or related field or equivalent experience
• MCP certification or better

Principals only. Recruiters, please do not reply to this posting

Summary:
Position applies analytical and technical knowledge in determining end-to-end design requirements for
small to mid-sized projects involving line of business, software/hardware developers and vendors. Work
closely with stakeholders to determine requirements and develop functional designs based on the
analysis of line of business needs, objectives and existing systems infrastructure.

Duties and Responsibilities:

• Drives and participates in design, development and implementation of complex enterprise wide applications and other internal and external data sources.
• Work closely with managers and business systems team to ensure requirements and functional designs are translated accurately into working technical designs and that test plans/scripts that serve internal and external customer needs.
• May manage projects including responsibility for a project and project budget.

Qualifications:
Basic Qualifications:

• 4 year degree in quantitative or business related area of study and 6+ years of analysis experience

Preferred Qualifications:

• Strong standardized test scores (i.e. SAT, ACT, GMAT, GRE)
• 4-8 years professional work experience performing analysis
• Strong quantitative, analytical, problem solving and conceptual, skills
• Strong interpersonal and leadership skills
• Ability to work in a fast-paced, collaborative environment
• Ability to handle multiple concurrent projects
• MBA preferred but not required