Career Opportunities at ESET

Summary:
ESET's Director, Business Marketing will lead a team to develop long-term strategies and near-term demand generation and channel programs to fuel ESET's continuing explosive growth in business security software sales. Key responsibilities include: creating strategies to build business market by profiling customers to target and build programs and promotions that engage specific business/IT functions and industries. The right candidate will also be able to lead implementation of initiatives and tactics to effectively execute against these strategies through online, event, offline and out-of-home marketing programs.

In addition, this individual will work closely with sales to improve internal communications, optimize lead handling processes, develop content and materials to support the channel, and ensure alignment between marketing programs and sales handoff and follow-up. This individual will have a deep understanding of the balance between long-term market development and near-term revenue objectives, and how to optimize resources to achieve both aggressive revenue numbers and long-term share expansion.

Duties and Responsibilities:

• Lead and grow ESET's business marketing organization
• Build a strong brand in the business IT and security communities
• Develop strategies to accelerate ESETs expansion into SMB and enterprise markets through distribution channels
• Create and lead dramatic "big idea" programs to expand ESET's business market footprint
• Drive innovative online and offline marketing to drive business lead generation required to meet revenue targets
• Analyze and improve business processes to ensure organizational and programmatic scalability
• Identify high-affinity vertical market opportunities for ESET and create strategies to increase market share in focused communities/markets
• Manage schedules and priorities for channel marketing, demand generation, and other key business-marketing functions
• Define, monitor and report against KPIs tracking channel performance and market growth
• Manage business event/tradeshow marketing
• Drive creation of business-centric online programs and content, including advertising, social media, web content, events, webinars, etc.
• Assess the end-to-end customer experience for business clients and identify process, program, service and product improvements to increase customer satisfaction and retention. This includes creation of semi-annual product requirements that support product marketing and development

Qualifications:

• 10+ years experience in executive and senior managerial marketing positions within a software company
• Security technology experience is a major plus
• Proven ability to lead cross-functional and cross-department teams to define "big idea" programs and align organizations to goals and implementation plans
• Deep knowledge of online and offline marketing
• Ability to generate, monitor and evaluate KPIs to continuously adjust marketing programs
• Demonstrated ability to meet key objectives on time and within budget
• Proven capacity to excel in a fast-paced, multifaceted, team environment
• Excellent oral and written communication skills and problem solving abilities
• Capacity to genuinely think "outside the box" and motivate others to take well-reasoned risks

Education:

• BSE or BSCS
• MBA/MSCS or equivalent experience/education

Other:

• This position requires domestic and occasional international travel (up to 25%)
• Target compensation based on experience
• This position reports to the Vice President, Marketing and Research

Summary:
ESET's Director, Consumer Marketing will lead development of ESET LLC's long-term strategies and near-term brand, demand generation and retail marketing programs to fuel ESET's continuing explosive growth in consumer security software sales.

In addition to leading these efforts, this individual will work cross-functionally within marketing, support, sales and other groups to improve internal communications, optimize the sales-lifecycle, and identify ways to improve the customer experience and to increase conversion rates. This individual will have a deep understanding of the balance between long-term market development and near-term revenue objectives, be familiar with online and retail consumer marketing, and understand how to optimize resources to achieve both aggressive revenue numbers and long-term share expansion.

Duties and Responsibilities:

• Lead and grow ESET's consumer marketing efforts
• Accelerate ESET's already rapidly growing consumer market-share by creating innovative, integrated branding, demand generation and fulfillment programs and processes
• Develop clear, impactful and relevant positioning for ESET's products to engage, entice and satisfy consumers
• Analyze and improve business processes to optimize resource utilization
• Identify high-affinity vertical market opportunities for ESET and create strategies to increase market share in focused communities/markets
• Continue to develop a strong brand in the sophisticated home-user, consumer and gamer markets while increasing appeal to less technically advanced usrs
• Create and lead "big idea" programs to materially change ESET's market footprint
• Set priorities for retail and online marketing, Marcom, and other marketing support functions
• Define, monitor and report against KPIs tracking channel performance and market growth
• Grow trial volumes to support online sales targets, and improve conversion rates at all steps in the process
• Drive creation of consumer online campaigns and supporting content, including advertising, social media, web content, events, webinars, etc.
• Assess the end-to-end customer experience for consumers and identify process, program, service and product improvements to increase customer satisfaction and retention

Qualifications:

• 10+ years experience in executive and senior managerial marketing positions within a software company
• Security technology experience is a major plus
• Proven ability to lead cross-functional and cross-department teams to define "big idea" programs and align organizations to goals and implementation plans
• Able to demonstrate consistent ability to meet objectives on time and within budget
• Proven capacity to excel in a fast-paced, multifaceted, team environment
• Excellent oral and written communication skills and problem solving abilities
• Capacity to genuinely think "outside the box" and motivate others to take well-reasoned risks

Education:

• BSE or BSCS
• MBA/MSCS or equivalent experience/education

Other:

• This position requires domestic and occasional international travel (up to 25%)
• Target compensation based on experience
• This position reports to the Vice President, Marketing and Research

Summary:
The Product Marketing Manager is a flexible, proactive, hardworking individual, who is knowledgeable in information technology and able to analyze, measure, position, package and promote the Company's consumer solutions. This person will:

• Provide inputs to Product Management to ensure security products meet the needs of the America's consumers.
• Assess product performance against plans
• Monitor business results of all marketing efforts and provide corrective direction as needed
• Participate in many marketing programs and initiatives driven by Product Marketing, Market Research, and Consumer Marketing

Duties and Responsibilities:
Responsibilities include working with the Company's Marketing, Sales, Product Management and Customer Care groups and International Distribution Partners to drive projects such as:

• Maintaining and refreshing on a quarterly basis a list of consumer focused product feature requests with justifications based on market research and prioritized according to financial impact
• Reviewing and refreshing marketing collateral for consumer products on a quarterly basis to ensure relevance, accuracy and reflect current customer concerns
• Working with Customer Care Managers on optimizing products to improve user experience and minimizing Customer Care load
• Developing strategies and programs to drive sales through online and retail channels
• Developing effective messaging for point-of-sales marketing material
• Creating effective positioning for consumer products and services
• Creating and implementing marketing strategies to target sales into new markets, improve company exposure and increase consumer customer acquisition
• Analyzing products, customers and market dynamics and determine the optimal way to position products in the market
• Translating customer/clients needs into features for products and services. Oversee the writing of market requirements, and collaborate with Product Management Team to establish product road map for implementation
• Maintaining a highly collaborative relationship with ESET sro, international distributors and other partners to gain insight into software product releases, including details regarding upgrade features, delivery timelines, product lifecycles and any other information beneficial to ESET, LLC
• Collaborating with Market Research to gather and analyze information on competing products in the marketplace
• Participating in product launches and developing programs and services to meet market segment needs
• Collaborating with Training Team to create product training material
• Creating external messaging and product positioning (product collateral including product sheets, presentations, product demos, sales support tools, etc)
• Tracking ongoing vitality of product based on financial measurements and market acceptance. Authorize improvements/modifications and changes
• Establishing necessary tools, systems and procedures to optimize effective planning, strategy development, implementation and tracking of projects

Preferred Qualifications:

Education
MS in Computer Science or MBA in Marketing

Preferred Experience
Minimum 4 years marketing experience in technology-driven consumer product marketing and/or management, or retail marketing. Experience with security software and familiarity with current online gaming, Web use and social media trend is a major plus. Excellent analytical, verbal, interpersonal, organizational and analytical skills required.

Skills and Abilities
The Product Marketing Manager will be a self-starter with initiative and drive to create and implement new strategies with minimal guidance. Must have a hands-on approach and possess a positive attitude toward getting the job done. Ability to establish rapport with all levels of company personnel and external contacts and interested in and able to excel in an entrepreneurial environment and share the same vision as the founders of the company.

Demonstrated ability to assemble and lead cross-functional teams to achieve specific objectives. Must have the ability to operationally implement strategy and tactics, and successfully manage the day-to-day marketing tactical actions within a fast-paced, high growth environment. Experience working on global product teams is a plus.

Summary:
The Product Marketing Manager is a flexible, proactive, hardworking individual, who is knowledgeable in information technology and able to analyze, measure, position, package and promote the Company's business solutions. This person will:

• Provide inputs to Product Management to ensure business solutions meet the needs of the America's business unit
• Assess product performance against plans, execute market research and trends analysis
• Monitor business results of all marketing efforts and provide corrective direction as needed
• Participate in many marketing programs and initiatives to include Product Marketing, Market Research, and Channel Marketing

Duties and Responsibilities:
Responsibilities include working with the Company's Marketing, Sales, Product Management and Customer Care groups and International Distribution Partners to drive projects such as:

• Maintaining and refreshing on a quarterly basis a list of business focused product feature requests with justifications based on market research and prioritized according to financial impact
• Reviewing and refreshing marketing collateral for business products on a quarterly basis to ensure relevance, accuracy and reflect current customer concerns
• Working with Customer Care Managers on optimizing products to improve user experience and minimizing Customer Care load
• Creating effective positioning for business products
• Defining market research studies to gain knowledge about user attitudes and behavior
• Creating and implementing marketing strategies to target sales into new markets, improve company exposure and increase customer acquisition
• Analyzing products, customers and market dynamics and determine the optimal way to position products in the market
• Soliciting market research and perform analysis to generate market requirements including market objectives, share, trends, pricing, revenue and customers' needs and perspectives
• Translating customer/clients needs into features for products and services. Oversee the writing of market requirements, and collaborate with Product Management Team to establish product road map for implementation
• Maintaining a highly collaborative relationship with ESET sro, international distributors and other partners to gain insight into software product releases, including details regarding upgrade features, delivery timelines, product lifecycles and any other information beneficial to ESET, LLC
• Collaborating with Market Research to gather and analyze information on competing products in the marketplace
• Participating in product launches and developing programs and services to meet market segment needs
• Collaborating with Training Team to create product training material
• Creating external messaging and product positioning (product collateral including product sheets, presentations, product demos, sales support tools, etc)
• Tracking ongoing vitality of product based on financial measurements and market acceptance. Authorize improvements/modifications and changes
• Establishing necessary tools, systems and procedures to optimize effective planning, strategy development, implementation and tracking of projects

Preferred Qualifications:

Education
MS in Computer Science or MBA in Marketing

Preferred Experience
Minimum 4 years marketing experience in technology-driven B2B product marketing and/or management, or IT consulting. Experience with security software is a major plus. Excellent analytical, verbal, interpersonal, organizational and analytical skills required.

Skills and Abilities
The Product Marketing Manager will be a self-starter with initiative and drive to create and implement new strategies with minimal guidance. Must have a hands-on approach and possess a positive attitude toward getting the job done. Ability to establish rapport with all levels of company personnel and external contacts and interested in and able to excel in an entrepreneurial environment and share the same vision as the founders of the company.

Demonstrated ability to assemble and lead cross-functional teams to achieve specific objectives. Must have the ability to operationally implement strategy and tactics, and successfully manage the day-to-day marketing tactical actions within a fast-paced, high growth environment. Experience working on global product teams is a plus.

Summary
ESET's Strategic Solutions Specialist is responsible for generating and qualifying leads for the sales team. This role requires an individual who can handle making a high volume of outbound cold calls and emails; providing information about our products, researching and compiling customer needs, and selling our products via the phone. SSS's require an enthusiastic customer focused demeanor, with a hunter's mindset.

Responsibilities:

• Cold call potential lead lists to generate leads for the sales team
• Qualify potential customers as leads that are "sales ready"
• Sell ESET's security solutions to potential customers via outbound phone calls or by directing them to the correct ESET reseller partner based on ESET policies
• Effectively communicate the benefits and value of ESET's anti-virus/security solutions to potential customers
• Meet department goals for customer satisfaction, sales volume, call volume and case management
• Other duties as assigned

Skills:

• 2+ year experience in a B2B sales environment
• Ability to maintain a high volume of outbound call volume
• Strong telephone communication skills required
• Professional, courteous attitude to reflect ESET commitment to quality products and services
• Ability to multi task, while being detail oriented
• Proficiency in Microsoft Office products and strong keyboard skills
• General computer knowledge
• Travel Requirements: None
• Entry Level Position

Specific Daily Duties of SSR – End-User:

• Make outbound cold calls daily to prospective leads
• Promote a minimum of 2 leads per day
• Make appropriate follow up calls
• Complete all leads assigned to you from the system
• Set up New end-user leads in Netsuite as necessary
• Process end-user payments for new business under 25 seats via the phone
• Create sales Quotes to end user clients as necessary
• Respond to Voice mails per company policy
• Keep accurate notes in all CRM related activities
• Issuing trial software as necessary according to ESET policy
• Attend all sales meetings and trainings as required

Responsibilities:

• Provide pre- and post-sales technical support to customers and partners
Consult with external customers to interpret customer requirements while providing product application assistance Provide product demonstrations both in person and via Webex to potential clients Assist sales force and partners in closing business through on-site visits Provide technical training for channel partners Participate in trade shows, seminars and other industry events Provide feedback to product development regarding product changes as it relates to customer requirements Champion the ESET product line through product presentations and technical demonstrations at customer and partner sites Other duties as assigned

Qualifications:

• 5+ years in a Sales Engineering or Professional Services/Consulting experience
• BS degree in Computer Science or Engineering
• Certifications in: MCSE, A+, Security+
• Detailed experience with Microsoft Windows, Solaris, Linux, and Novell systems and advanced computer networking environments
• Ability to comprehend and convey complex systems and issues in an effective manner, both written and verbally
• Excellent presentation skills and business communication skills
• Strong time management and organizational skills
• Ability to work independently
• Ability to close business while achieving a high level of customer satisfaction
• Training Experience is highly desired
• Travel Requirements: More than 50%
• Senior Level Technical Position

Summary of Role:
The Channel Sales Manager is responsible for developing, training, maintaining, and generating sales of ESET products through VARs and System Integrators. This role requires an individual with extensive channel development experience. The successful regional Channel Manager will be skilled in prospecting and qualifying partners, pipeline development as well as partner management. This is a quota driven sales position which involves extensive travel through out the assigned territory. The Regional Channel Manager will work closely with their assigned Inside Sales Representative and channel partners to close business within their geographic territory. We are looking for candidates with a passion to close business while simultaneously building long lasting reseller relationships.

• Achieve /exceed quota targets
• Drive the development and execution of a partner recruitment strategy that meets regional channel goals set by the Director of Channels
• Manage, recruit and train VARs to sell company's network security products within your assigned territory
• Conduct joint onsite end-user sales calls with partner to ensure timely closure of business
• Drive mindshare and traction with a portfolio of channel partners with in the region
• Work with marketing to develop Reseller Marketing programs for your territory
• Work in tandem with the territory’s ISR to build your pipeline
• Represent company at regional and national tradeshows
• Other duties as assigned

• 5+ years selling software to businesses
• 5 – 7 years channel management experience
• Excellent presentation skills and business communication skills
• Strong consultative selling, time management and organizational skills
• Ability to close business while achieving a high level of customer satisfaction
• Extensive Channel Management, Training and Channel Development Experience
• Proficiency in Microsoft Office products
• Bachelor's degree or equivalent professional experience
• Travel Requirements: More than 50%
• Senior Level Sales Position

• Develop new reseller partnerships within your territory
• Provide / deliver reseller training for ESET products
• Complete joint sales calls with reseller's sales personnel as required
• Follow up on all leads assigned to you per ESET's lead policy
• Maintain accurate pipeline of business within your territory
• Maintain accurate MDF reports for each reseller, and work with marketing to develop customized marketing plans for each of your resellers
• Develop quarterly business plans with each Silver and Platinum reseller within assigned territory
• Ensure that resellers are assigned to the correct partner level in Netsuite, based on ESET policy
• Set up New Partner accounts in Netsuite as necessary
• Register Partner Opportunities in Netsuite
• Provide weekly sales reports as required by the Director of Channels
• Maintain accurate trip reports and expense reports
• Create sales Quotes for both Sliver and Platinum Partners as necessary
• Contact all Silver and Platinum Partners within your territory at least once per week to maintain reseller relationship
• Respond to Voice mails per company policy
• Keep accurate notes in CRM for all channel related activities
• Work with ISR assigned to territory to maintain accurate pipeline and lead follow up
• Attend all sales meetings and trainings as required

Summary

The technical support engineer provides technical product support to new and existing customers and resellers of ESET security software. Responsibilities will include troubleshooting, resolving and documenting support cases, producing reports, and assisting with testing and documentation for new products. The technical support engineer may be required to work on call in a 24x7 environment.

Essential Functions

• Fields email and phone requests for technical product support from customer/users and resellers of ESET security software
• Provides support to sales force and sales engineers
• Assists with product testing, troubleshoots and replicates issues
• Contributes to knowledge base and technical product documentation
• Performs training of users, customers, and resellers
• Meets and exceeds customer satisfaction targets

• Two to five years of technical support experience in computer software industry
• Expert knowledge of MS Windows client and server OS
• Preferred skills: Linux and Linux mail servers, MS Exchange, Novell Netware, Lotus Domino
• Detailed knowledge of networking applications and standards
• Experience with antivirus and firewall is desired
• Excellent communication, problem solving and customer service skills
• Attention to detail and ability to multi-task
• Flexibility to participate in a 24x7 support environment

Summary:
ESET's Tier 2 Customer Care Engineer candidate will provide technical product support to all ESET, LLC customers, partners, resellers, and internal personnel. Tier 2 Customer Care Engineers will record each customer request and help resolve each request by telephone and or email.

This position will have the authority to resolve Business user technical issues within the parameters and procedures of Customer Care

Responsibilities:

• Fields email and phone requests for technical product support from customer/users and resellers of ESET security software
• Provides support to sales force and sales engineers
• Assists with product testing, troubleshoots and replicates issues
• Contributes to knowledge base and technical product documentation
• Performs training of users, customers, and resellers
• Meets and exceeds customer satisfaction targets

Qualifications:

• Two to five years of technical support experience in computer software industry
• Excellent communication, problem solving and customer service skills. Multilingual is a plus
• Expert knowledge of Windows client and server Operating Systems
• Detailed knowledge of networking applications and standards
• Alternate OS skills (Linux, Netware, etc.)
• Experience with security products (anti-virus, firewall, IDS, IPS) is desired
• Ability to set their own priorities and work with little to no supervision
• Ability to research problems and educate themselves
• Attention to detail and ability to focus in a dynamic environment
• Ability to gauge customers’ knowledge and patience and work with them accordingly
• Work individually and as part of a team
• Knowledge of a technical area other than those mentioned (web development, programming, hardware engineering, etc.)
• Only candidates local to Southern California will be considered (no relocation is available)

Summary:
The Information Security Engineer will be primarily responsible for all aspects of security related to web and application servers. Primary duties will include vulnerability management, Security policy implementation, and IDS/IPS monitoring as well as signature writing. The candidate should have at least 3+ years working with snort technologies. Candidates will also have several years and a proven track record of securing web applications exposed to the internet as well as intranet systems.

Duties and Responsibilities:

• Linux Administration
• Windows Administration
• Vulnerability Management
• Coordinating remediation of systems with stakeholders
• Penetration Testing
• Change Management
• Security policy
• Snort administration and rule writing
• Web application best practice implementations

Qualifications:
Written, oral, computer, organization, professionalism, attention to detail, ability to research problems, work individually, Windows, Linux, Snort, Apache, IIS, and Qualys.

Summary:
ESET is recruiting a Helpdesk Manager that possesses a strong customer service orientation, sound technical skills, integrity and a passion for excellence. The right candidate will be extremely detail oriented, able to multi-task in a demanding environment, work and lead a team of engineers, and possesses exceptional communication and organizational skills.

Duties and Responsibilities include the following. Other duties may be assigned.

• Respond to all end user support issues in a timely and professional manner
• Provide desk-side support for desktops, laptops, Blackberries, peripherals, printers, and phones
• Image and deploy new systems
• Document all end-user interactions in Ticket tracking portal
• Manage all open requests in Ticket tracking portal in a prompt and timely fashion
• Support remote access for virtual private network (VPN) and wireless communication of Laptops
• Troubleshoot network connectivity issues
• Complete all other tasks as assigned
• Establish and produce all helpdesk documentation SOPs and faqs
• Manage small team of engineers
• Analysis and report on helpdesk ticketing system
• After hour primary support contact

Qualifications:
To perform this job successfully, the ESET candidate must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required Skills/Experience:

• Thorough understanding of Microsoft client desktop operating systems
• Strong understanding of client/server technology
• Strong experience with Excel and reporting technologies
• Strong understanding of Corporate-level hardware/software redundancy and best practices
• Strong understanding of Corporate-level PC Security methods and best practices
• Strong understanding of Active Directory Integration
• Extensive previous experience in troubleshooting network, hardware, and software issues of all types
• Experience in researching new hardware/software
• Experience in working directly with vendors to setup demos/purchase of any new products
• Knowledgeable in ITIL practices

Preferred Skills/Experience:

• Experience using desktop virtualization
• Experience Microsoft Server products
• Experience in writing custom SQL Queries

Certificates and Licenses:

• Bachelor's Degree from four-year college or university in Computer Science, Technology or related field or equivalent work experience preferred
• MCSA or MCSE preferred

Duties and Responsibilities:

• Independently design, code, and test major features, as well as work jointly with other team members to deliver complex changes
• Mentor junior developers to increase their development skills and knowledge
• Examine mission critical software and optimize it for increased efficiency or other performance gains
• Interact with key managers and internal users regarding timelines, technical issues, and infrastructure integration
• Define, design, and implement multi-tier web-service and database-connected programs for use with the ESET Business Systems
• Analyze and suggest improvements in the overall development process
• Construct design documents and documentation to aid in maintenance and code reuse
• Contribute to the design and implementation of programs used in the department

Qualifications:

• Minimum four years experience in requirements analysis, design, coding and unit testing of scalable, distributed, fault-tolerant applications on various environments
• Prior experience required in object-oriented design methodology and application development in C#, .NET Framework, JavaScript, and web services
• Experience in XML
• Prior experience writing and designing SQL queries in various RDBMS's

Summary:
The ESET Sales Engineer is responsible for high level sales support of the channel managers and Partners (via CMs) providing technical presentations of our products and technology as well as assisting in network installations of our products in both a pre and post sales support role. Pre-sales activities involve technical support in sales presentations, product demonstrations, features and availability of our Rip & Replace program and assisting CMs and resellers with product evaluations, training of partners, system integrators and resellers. This individual will work closely with both our San Diego-based SEs, CMs as well as supporting our reseller partners within the assigned territory. This position works closely with Channel Managers assisting them to close business opportunities and maintain customer satisfaction. Position interacts with Technical Support and Customer Service representatives.

Duties and Responsibilities include the following. Other duties may be assigned.

• Provide/deliver technical training for all ESET products with focus on business product lines to our sales staff/ resellers/CMs and partner team as necessary
• Provide product demonstrations both in person and via Webex to potential clients
• Submit weekly reports as required by the VP of INTL sales
• Respond to reseller requests (email, phone, videoconference) for technical assistance
• Maintain accurate Outlook calendar for scheduling of your time by sales staff
• Actively participate at all sales meetings and trainings as required
• Provide pre- and post-sales technical support to customers and partners
• Consult with external customers to interpret customer requirements while providing product application assistance
• Assist sales force and partners in closing business through on-site visits
• Participate in trade shows, seminars and other industry events
• Provide feed-back to product development (product managers) regarding product changes as it relates to customer requirements. Create cumulative request reports on quarterly basis
• Other duties as assigned

Performance indicators:

• Number of Webexes completed per month and client/partner satisfaction survey
• Inbound and outbound call volumes related to assigned job duties
• Number of Partner Technical Trainings completed per Quarter
• Number of successfully resolved complex support requests
• Revenue produced by Rip and Replace Services
• Revenue from other billable services
  • Quarterly MBO's

Qualifications:

• 3+ years in a Sales Engineering or Professional Services/Consulting experience
• BS degree in Computer Science or Engineering
• Preferred Certifications in: MCSE, A+, Security+
• Detailed experience with Microsoft Windows, Solaris, Linux, and Novell systems and advanced computer networking environments
• Ability to comprehend and convey complex systems and issues in an effective manner, both written and verbally
• Excellent presentation skills and business communication skills
• Strong time management and organizational skills
• Ability to work independently
• Ability to close business while achieving a high level of customer satisfaction
• Training Experience is highly desired
• Travel Requirements: Approximately 20%

Summary:
This ESET professional will manage the activities of several sections of the San-Diego-based research team; partner with/consult and influence key external groups (including both marketing & sales) and is responsible for short/long-term planning and execution of research department projects. This position requires the individual be able to operate effectively in a fast-paced environment involving various stakeholders and be comfortable interacting with senior business leaders.

Duties and Responsibilities:

• Provide proper focus and prioritization of research department engineering and QA resources
• Manage ESET's QA/gold-master image processes supporting product releases
• Manage internal engineering projects, including prototyping, data analytics, etc.
• Lead certification efforts required to support key partners, such as Microsoft, Citrix, etc.
• Interpret and report on implications of customer, marketplace, competitive and environmental information to improve business decisions and enhance knowledge base
• Present to and influence, peers, upper management, marketing, sales and business development
• Provide technical expertise to assist in competitive product benchmarking and analysis
• Champion creation of relevant reports (white papers, statistical analyses, etc) and new market opportunities such as public/private partnerships or strategic partnerships
• Provide market research through identification of appropriate research objectives and directing both internal and external research resources
• Constantly identify, establish, maintain and optimize processes for monitoring and reporting quantifiable (and non-quantifiable) departmental progress against established milestones

Qualifications:

• BS/MS in computer science and 8 years experience
• Strong leadership skills are critical. Must have demonstrated ability to lead teams (5+ years) including both senior and junior technical personnel and supporting multiple functional areas
• Collaborative relationships are paramount in this position and the ideal candidate must possess and demonstrate self-assurance and confidence
• A minimum of 3 years (individual or combined) working in network security and/or market/product research. Experience with anti-virus technology is a bonus
• Exceptional communication skills (verbal and written) are required as this person is expected to act as a spokesperson for the company
• Proven project management skills needed to lead a cutting-edge research team to meet departmental goals and deadlines
• Ability to travel approximately 10% (a valid passport, or the ability to obtain one, is required for int'l travel)

Summary
Working with ESET's QA team and product developers, the Quality Assurance Test Engineer I will be responsible for ensuring ESET's software is of the highest quality. Previous experience with software application design and development is necessary for the candidate to show a good understanding of the Software Development Life Cycle. The candidate must have a passion for test automation, testing and creating quality code. This role will be responsible for planning, development, and implementation of Quality Assurance systems and tools related to automation, management and strategic information systems and will perform and/or participate in all aspects of verification, including requirements testing, feature and functional testing, unit testing, regression, load and performance testing. The ideal candidate may be called in on short notice to make informed and crucial decisions regarding the quality of final deliverables. This role also requires the ability to establish cooperative relationships to interact comfortably and work effectively with colleagues worldwide. The candidate will know test automation best practices and be able to drive new and innovative approaches to test automation. This ESET candidate needs to possess the ability to diagnose difficult and obscure development problems and/or defects enables to solve complex technical problems.

Major Responsibilities/Activities

• Able to plan and organize multiple tasks in an efficient manner to completion
• Assist in writing test plans, test cases, and automation test scripts
• Assist with developing and implementing QA processes, tools and infrastructure to improve quality and efficiency, including non-UI test and GUI based test automation solutions
• Ensure customers, both internal and external, requirements are being met by verifying product functionality and performance against product requirement specifications
• Find innovative and creative ideas and solutions to improve test automation processes and procedures
• Study diverse and complex problems and derive creative solutions to meet those problems
• Develop, establish, and maintain structured testing methodology and environments
• Manage bug tracking and provide informative reports and updates as requested
• Provide quality documentation and reports that support product development
• Test new releases of product to ensure compatibility with target hardware platforms
• Track testing on assigned products, including new products and modifications to existing products
• Validate installation packages comply to specifications and requirements
• Work with team members to continually expand on and improve the Software QA and release process

Minimum Requirements

• AS/BS in computer science, information systems, engineering or related field, or equivalent industry experience
• Experience working with relational/SQL databases
• Ability to communicate complex issues in a simple manner
• All candidates must have recent software quality assurance testing experience extending back at least one year through employment, education or combination of both, or as a specialist in applicable technologies
• Appropriate level of test automation skills
• Effective communication skills: engagement, writing and verbal
• Experience designing and developing software testing processes and procedures
• Experience in writing scripts in a language such as bash, Perl, Python, PHP, Ruby, TCL, VBScript or similar
• Hands-on experience writing test plans, using automated testing tools and applying structured testing methodologies
• Ability to work independently as well as work as an integral member of a high-performance team
• Proficiency with multiple platforms, including Microsoft Windows, Mac OS X and Linux
• Usage of vi or emacs editor or similar

Desired, but not required

• An understanding of current Internet security threats and networking essentials
• Experience with Java, C, C#, C++ or any other programming language
• Experience with older versions of Microsoft Windows (9x/Me/NT)
• Fluency in a foreign language such as Czech, Polish or Slovak
• Windows programming experience (COM/DCOM/OLE automation, Windows API)

Summary
With the increased prevalence of malware, there is a need to collect ever-increasing amounts of samples and associated metadata. This ESET candidate will be responsible for using machine learning for statistical analysis and modeling of both known and unknown patterns. The ideal candidate is someone that is excited at the prospect of building machine learning systems from the ground up — mining massive data sets. The individual who occupies this role will be in a hands-on leadership position with end-to-end responsibility for scalable machine learning solutions.

Major Responsibilities/Activities

• Work with a cross functional team (ESET's Marketing, Research and Virus Lab) and provide data mining leadership to the team
• Design advanced data mining solutions for mining massive amounts of data
• Design and develop creative visualization and analytics tools for speeding data driven machine learning applications development
• Lead, design and develop the data transformations needed for producing machine learning data sets
• Design tools & processes to help the analysts and researchers be more productive

Requirements

• Experienced software / research / data engineer with expert level database (SQL, data modeling) and programming skills
• Solid understanding of data mining, analytics and visualization tools and libraries. Candidates with experience using those on large datasets preferred
• Significant programming skills with one scripting language like Perl / Python. Or expert level reporting / ETL experience
• Hands-on programming experience with languages such as C/C++ or Java, working with large databases / files and in memory data structures
• Large dataset experience preferably working with complex enterprise / web datasets — preferred
• Understanding of machine learning / data mining / statistics is a plus but not required
• Need to be a team player with good cross functional / collaboration skills

Basic Qualifications

• BS / MS in computer science or related field and 7 to 10 years of related programming experience or PhD in computer science with 5 to 7 years of hands on programming experience
• Demonstrated ability to independently design / develop and test large and complex applications in a business environment is a must