ESET® Premium Support

Professionals ready
to assist you 365/24/7


Highly-trained professionals are at your disposal 365/24/7

Save on IT-related costs and free up your IT resources

Respond to security issues quickly and protect your reputation

Get priority for your request to increase uptime

Solution Overview (PDF, 346KB)

ESET Premium Support service gives you 365/24/7 access to customer care specialists with years of experience in IT security. Receive assistance when installing major upgrades, during migrations and with other tasks.

Standard Support
vs. Premium Support

Business
and IT Benefits

Support Feature Premium Support
Premium Support
Standard Support
Standard Support
Critical Severity Response Time 2 hours 1 business day
Serious Severity Response Time 4 hours Best effort
Common Severity Response Time 1 workday Best effort
Support availability 365/7/24 7:00-18:00, business days only
Priority call queuing Yes -
Caller Entry Point Specialists/Experts (ESET HQ) Frontline (ESET Partner)
Customer Contacts Unlimited -
Proactive Informative Services Yes -
Comprehensive Incident Reports Yes Yes
Major Upgrades Assistance -
Service Pack Installation Assistance -
Software Migrations Assistance -
   

Take your IT security to the next level

Our ESET Premium Support service gives your company or organization uninterrupted access to professional assistance. Ensure maximum uptime and productivity and increase the value of your ESET security solutions, so that you can better focus on running your business.


Business Benefits

Keep your business running without interruptions
Improve the security profile and trustworthiness of your company by responding to issues quickly
Save on IT costs
Free up your IT resources
Receive proactive information from a pioneer of IT security


IT Benefits

Highly-trained customer care specialists are at your disposal 365/24/7
Receive expert information directly from the makers of our technology
Track the history of your support tickets
Get priority on support calls to quickly resolve your IT security issues
Receive technical assistance during major upgrades, installations of service packs and software migrations

ESET Premium Support Enquiry Form

We approach each customer individually. If you would like to upgrade to ESET Premium Support, please fill in the form below. We will contact you back with further information.