March 25, 2013 | Press Releases

ESET Launches ESET Premium Support in Europe, Middle East and Africa

ESET, the global leader in proactive digital protection with a 25-year track record of award-winning technology, launches ESET Premium Support service for corporate and SMB customers in Europe, Middle East and Africa. In the new premium support, the company's tech team offers support response time below two hours in solving critical technical issues while using ESET security solutions. ESET-trained specialists will be at customers’ disposal 24/7, every day of the year.


“ESET knows how important fast and effective technical support for its solutions are. Already this category has earned us awards in customer satisfaction in many surveys, including the highly demanding Japanese market. With ESET Premium Support businesses will be able to solve security problems faster and more effective way, enlisting the help of both ESET software and highly-trained professionals,” says ESET Chief Sales and Marketing Officer Ignacio Sbampato.


ESET Premium SupportThe new service will allow businesses to save on IT related costs and at the same time free corporate IT resources. The critical severity response is set for two hours (a similar standard service response is set for 1 business day). Serious severity response will be handled within four hours. The service is available 24/7, while the standard support is limited to business days. On top of many benefits, the client can track history of support tickets, gets priority on support calls to quickly resolve IT security issues. In addition he receives technical assistance during major upgrades, installations of service packs, and software migrations of ESET products.


For more information, please visit: ESET Premium Support

 



About ESET

ESET®, the pioneer of proactive protection and the maker of the award-winning NOD32® technology, is a global provider of security solutions for businesses and consumers. For over 25 years, the Company has led the industry in proactive threat detection. By obtaining the 75th VB100 award in September 2012, ESET NOD32® Antivirus holds the world record for the number of Virus Bulletin "VB100” Awards, and has never missed a single “In-the-Wild” worm or virus since the inception of testing in 1998. ESET holds a number of accolades from AV-Comparatives, Virus Bulletin, AV-TEST and other independent testing organizations. ESET NOD32® Antivirus, ESET Smart Security®, ESET® Endpoint Solutions, ESET® Mobile Security and ESET® Cyber Security (solution for Mac) are trusted by millions of global users and are among the most recommended security solutions in the world.

The Company has global headquarters in Bratislava (Slovakia), with regional distribution centers in San Diego (U.S.), Buenos Aires (Argentina), and Singapore; with offices in Sao Paulo (Brazil) and Prague (Czech Republic). ESET® has malware research centers in Bratislava, San Diego, Buenos Aires, Singapore, Prague, Košice (Slovakia), Krakow (Poland), Montreal (Canada), Moscow (Russia) and an extensive partner network for more than 180 countries.