ESET For Business Professional Services
For Business
ESET provides expert consulting to address the unique challenges of your network security environment.
ESET Professional Services complement ESET's powerful information security software solutions. Our team has the tools and knowledge to diagnose and solve the unique information security challenges of your business. We understand your business, the technologies you employ, and the resources you manage, and we can quickly identify issues which require corrective action. We offer a catalog of services that address these actions, from implementation and customization, to training and support. ESET Professional Services employs a defined life cycle for each opportunity, and our engagements can be completed either onsite or remotely. Our goal is to help you to get the most out of your investment in ESET information security products.
To learn more about ESET's professional services, contact ESET today!
ESET Professional Services
Rip and Replace™
ESET Rip and Replace Service removes the risks and worries out of migrating to ESET. It smoothly replaces your existing antivirus solution with your customized ESET installation. All the workarounds, hassles and performance issues plaguing your old system just melt away.
Malware Removal
No matter what anti-malware solution your organization uses ESET can help you identify and remove stubborn malware from systems running other AV solutions. No antivirus solution can offer malware identification and cleaning 100% of the time. Layered defenses and at some point manual intervention are needed to remove malicious software from endpoints. ESET Professional Services offers its malware identification and removal services to clean endpoints no matter what AV solution you have. We can silently diagnose systems, identify malware, provide reports about where and what it is, and help you clean it, with or without displacing your current antivirus product. While best practices recommend rebuilding systems, ESET’s services team can help any business remove troublesome malware missed by other antivirus solutions without having to incur high-priced expenses related to system rebuilds.
Consulting
ESET offers consulting services for:
- Administrative scripting
- Software deployment
- Custom reporting
- Technical audits
- Malware removal
- Best practices (related to ESET products)
- Incident response
- Threat mitigation
- Solution design
Our custom consulting services can be retained for any length of time, whether the need is for a single hour or ongoing support.
Deployment
ESET Deployment Services are for customers requiring onsite or remote engineer assistance implementing ESET security products. This service is focused on deploying software within enterprise environments, displacing third-party solutions, eliminating inconsistent infrastructure services, and ensuring complete endpoint protection. A unified management platform and client base will reduce confusion with configuration and systems management practices, and ease your administrative overhead. ESET Deployment Service engagements include ESET Rip and Replace™, custom Remote Administrator™ installation, client upgrade assistance and custom software deployment services.
Health Check
ESET Health Check Service documents and makes recommendations on environment topologies running ESET products. In a single comprehensive report, ESET will make recommendations to help your business achieve the full benefit of your ESET purchase. The service includes the following:
- Hardware and software inventory
- Configuration settings document
- Personnel evaluations
- Remedial recommendations
Knowledge Transfer
ESET Knowledge Transfer Service offers customers instructor-led training. During the session (half-day or full-day depending on need), users will learn the fundamental and functional feature sets of the ESET Remote Administrator and the endpoint security solutions which report to it. ESET Knowledge Transfer Service engagements cover the following topics:
- Remote installation
- Policy management
- Notification management
- Updating
- Configuration management
- SysInspector®
- SysRescue
- Scanning
- Scheduling
- Troubleshooting
- ESET NOD32® Antivirus training
- ESET Smart Security® training
- ESET Mail Security for Microsoft Exchange training
© 2012 ESET North America. All rights reserved. Trademarks used herein are trademarks or registered trademarks of ESET spol. s r.o. or ESET North America. All other names and brands are registered trademarks of their respective companies.
ESET – globálna centrála, Aupark Tower, Einsteinova 24, 851 01 Bratislava, Slovenská republika, Spojovateľka: +421 (2) 322 44 111
Obchodné oddelenie: +421 (2) 322 44 250 (obchod@eset.sk), Fax: +421 (2) 322 44 109
Technická podpora: +421 (2) 322 44 444