UA Crisis - ESET Response Center

At ESET we are deeply distressed by the events in Ukraine.

We recognize the difficult situation our customers, partners and colleagues in Ukraine have found themselves in. That is why we are offering a helping hand on several fronts.

At ESET we are deeply distressed by the events in Ukraine.

We recognize the difficult situation our customers, partners and colleagues in Ukraine have found themselves in. That is why we are offering a helping hand on several fronts.

ESET, Europe’s leading global-scale digital security provider headquartered in EU, has a responsibility to protect our shared digital progress. To ensure this happens in Ukraine we have assembled several business relevant resources to help raise security for your organization.

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How ESET helps?

How ESET helps?

ESET response

In response to the shocking decision by the Russian Government to invade Ukraine, ESET, the leading endpoint protection platform vendor headquartered in the European Union, announces today that it is stopping all new sales to any individuals, businesses and organizations in Russia and Belarus.

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BRATISLAVA – March 8, 2022 – In response to the shocking decision by the Russian Government to invade Ukraine, ESET, the leading endpoint protection platform vendor headquartered in the European Union, announces today that it is stopping all new sales to any individuals, businesses and organizations in Russia and Belarus. Previously, sales to government and related entities had already been prohibited from 2016, when the Russian Government introduced such tax rules, legislation and certification processes that favored local vendors. 

Complementing this decision, our integrated response to the invasion is fourfold:

We provide humanitarian support to the citizens of Ukraine. The ESET Foundation has created an initial fund of 500,000 EUR to help the citizens of Ukraine through a mixture of direct grant support and donations to NGOs (namely INTEGRA Foundation and UNICEF). As a company and community, ESET organized employee donations and encouraged its employees to actively volunteer in their communities by matching the time of its employees spent volunteering for humanitarian causes, and is also supporting our Ukrainian partner’s staff members and their families with direct help and ongoing aid, including accommodation, cash, and in-kind donations.

By working closely with our Ukrainian partner’s tech support specialists, we have extended customer support to ensure continuity for our customers on the ground. We are also upgrading all our Ukrainian business customers to our highest-grade product for free and extending licenses that are about to expire for all business and consumer customers in the country at no cost.

We provide security research & insight to the many global and European bodies endeavoring to address, resolve, and mitigate the cyberthreats stemming from this conflict. ESET is committed to protecting and making the world safer with unique malware telemetry and security insights. We are sharing our research on the WeLiveSecurity blog and are increasing support for incident response. ESET Research is monitoring for threats in the digital realm that are directly related to the conflict, starting with an announcement on February 23 regarding the discovery of HermeticWiper, a new data wiping malware targeting Ukraine on the eve of Russian’s military incursion into Ukraine. Between February 27 and March 1, ESET Research published warnings about charity scams exploiting the war in Ukraine and followed with the subsequent discovery of another wiper and a worm component used to spread HermeticWiper. ESET continues to support the defensive cybersecurity posture of businesses and government organizations, including National CERT teams, within the European Union.

To bolster this response, we have upgraded security solutions for threatened organizations in the conflict zone, neighboring states, and in those states participating in the international response should they be targeted. We are also offering new and existing customers internationally the ability to add our powerful protection against zero-day attacks – ESET Dynamic Threat Defense – free of charge.

As a European vendor providing digital security for more than 30 years, ESET has filled a need in contributing to the diversity of security software available in Ukraine, Russia, and around the world. As the largest non-Russian endpoint protection vendor in the Russian market, we do not take the decision to halt new sales in Russia & Belarus lightly, however, our priority is to further support Ukraine and its people. Therefore, to best represent our position and support for our European partners in cyberdefense and our shared digital security priorities, ESET has decided to take this step. Further steps are under consideration and will be announced in due course.

Cyber Threat Status - latest news

ESET security experts from our Malware Research and Product R&D centers work around the clock to guarantee our customers are protected from new emerging threats.

ESET has the best visibility into cyberthreats in the region. With these insights, we can better protect both Ukrainian and global customers.

We are committed to sharing our expertise and knowledge with the general public and with the relevant authorities in order to improve digital resilience in these trying times.

Ground-breaking HermeticWiper research

ESET researchers uncover a new wiper that attacks Ukrainian organizations and a worm component that spreads HermeticWiper in local networks

UKRAINE CRISIS
Digital Security Resource Center

What can you do to secure your business today?

As the war in Ukraine intensifies, the risk of cyberattacks globally heightens with it. What can organizations do to improve their digital resiliency? ESET experts bring a comprehensive set of educational materials and useful tools.

For ESET business customers

Boost your security with the right settings

  • Ensure that key features such as Advanced Memory Scanner, Exploit Blocker, ESET Dynamic Threat Defense, and Ransomware Shield are all enabled.
  • Where necessary, configure HIPS and Firewall rules.
  • Make sure the most current version of the product is installed and updated.

Enable powerful cloud sandbox now

ESET is immediately increasing protection to all existing and new customers using ESET PROTECT Cloud management console by offering a 90-day trial of an Advanced Threat Defense component called ESET Dynamic Threat Defense that can be enabled with just one click in the console.

Enter your cloud console to activate it

ESET response

All critical institutions and operators of critical infrastructure in Ukraine have been offered a free upgrade to our highest-grade solution.

We are now automatically extending expiring licenses for Ukrainian consumers at no additional cost.

For the time being, we are keeping our technical support in Ukraine operational in case new threats arise.

ESET Researchers were the first to discover a new type of wiper malware detected in Ukraine. We continue to monitor the situation actively.

We are stopping all new sales of our products in Russia and Belarus.

As part of our effort to support affected regions, the ESET Foundation donated €500,000 to the INTEGRA Foundation and UNICEF Ukraine.

Frequently Asked Questions

How might ESET R&D center operations be affected?

ESET’s infrastructure is globally distributed. Additionally, we don't anticipate disruption to our cloud-based services. We regularly conduct all necessary reviews to ensure business continuity against a range of scenarios, from military conflict to energy shortages and outages.

ESET has no R&D centers in Ukraine or Russia and doesn't anticipate any disruption to our services.

ESET R&D centers are located in 13 cities: Bratislava, Košice, and Žilina (Slovakia); San Diego (U.S.); Buenos Aires (Argentina); Singapore (Singapore); Taunton (United Kingdom); Jablonec nad Nisou, Prague, and Brno (Czech Republic); Krakow (Poland); Montreal (Canada); and Iasi (Romania).

How would the potential for massive cyberattacks against Russia impact ESET’s ability to provide services in impacted areas?

ESET does not have any infrastructure in Russia or Ukraine; however, our customers might be impacted by an increase in cyberattacks.

How secure are ESET’s distributed IT assets (servers, backups, licensing, other)? What ISO norms do they comply with?

Our IT assets comply with ISO 27001, which requires that data centers be distributed in multiple countries and regions based on the product/process.

What other areas can ESET detail in regard to its own resilience, hardening, or business continuity?

ESET has both a business continuity plan and a disaster recovery plan in place for certain important products and services.

How is ESET helping organizations in Ukraine to better defend themselves against heightened cyberattacks?

ESET is upgrading and providing affected customers in the Ukraine with more advanced products free of charge. Local tech support staff remain available to support customers to upgrade their products or handle and respond to any security incidents. ESET products have detections in place to identify and protect customers against newly identified malware such as HermeticWiper, HermeticWizard, HermeticRansom, and IsaacWiper.