"ESET will continue to provide you with the best possible online security during the COVID-19 pandemic." 

Richard Marko, Chief Executive Officer, ESET

Dear customers, partners and friends,

As the COVID-19 pandemic continues to develop and affect people’s lives around the globe, we will continue to provide you with the best possible security during these uncertain times.

Our priority right now is to protect lives and businesses; you can rest assured that just as we are seeking to safeguard our employees, so ESET products and services will continue to protect you from digital threats and risks. ...

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ESET has been here for over 30 years, and we are now deploying every available option for online collaboration to keep most of our people safe while working from home. For our employees who need to be physically present on our premises, we are providing extra protective measures.

With growing restrictions on movement worldwide, we’re paying extra attention to publishing the most recent news and recommendations on our WeLiveSecurity.com portal. I recommend that you check these resources regularly to learn about emerging and ongoing cybersecurity risks during the current unprecedented situation.

You can still contact your local ESET teams with any questions or concerns you might have, or regularly visit our website for more information. Our Customer Care and Technical teams are operating at full capacity and are ready to assist you, as always, through our Support page.

Sincerely,

Richard Marko
Chief Executive Officer

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Frequently asked questions on ESET operation during coronavirus outbreak

Is ESET operating normally?

We take the protection of our employees seriously, and we’re deploying measures within the office or moving to a purely remote work mode in regions where the pandemic situation does not allow employees to come to ESET offices. Nevertheless, all our processes and technologies are fully operational.

What is ESET's business continuity plan?

ESET maintains a business continuity management program that is reviewed and updated continuously. ESET uses a business impact-based approach to designing measures and response plans that help us to ensure continuity of our business processes and supporting staff, workplaces, technologies and critical services. Our pandemic flu plan is an integral part of our business continuity plan. ESET relies on the geographic distribution of our employees and utilization of all available means to work remotely in case of office closures for health and safety reasons.

Will my services be impacted?

SET maintains a business continuity management program that is reviewed and updated continuously. ESET uses a business impact-based approach to designing measures and response plans that help us to ensure continuity of our business processes and supporting staff, workplaces, technologies and critical services. We build our services to be resilient enough to remain available with limited or no maintenance.

However, some processes and services, like technical support, need active support from our staff. ESET relies on geographic distribution of our employees and utilization of all available means to work remotely in case of office closures for health and safety reasons. All our services are fully available to our customers to date, and we are committed to meeting service level agreements set for these services.

Will my cloud services be impacted?

We do not expect any unavailability of our cloud services due to COVID-19. ESET maintains a business continuity management program that is reviewed and updated continuously. ESET uses a business impact-based approach to designing measures and response plans that help us to ensure continuity of our business processes and supporting staff, workplaces, technologies and critical services. We build ESET Cloud Administrator, ESET Dynamic Threat Defense and other cloud services infrastructure on top of industry-leading cloud vendors providing sufficient capacity and service scalability.

Therefore, our cloud services are resilient enough to remain available with limited or no maintenance. ESET relies on geographic distribution of our employees and utilization of all available means to work remotely in case of office closure for health and safety reasons. All our services are fully available to our customers to date, and we are committed to meeting service level agreements set for these services.

How can I get updates on COVID-19 from ESET?

ESET will provide information on any important service notification via standard communication channels. You can find more updates on the status of COVID-19 handling on our website or blog at www.welivesecurity.com. Please contact our technical support team if you have any questions or concerns regarding the COVID-19 situation at ESET.

Is ESET providing any special assistance to the community?

ESET is in constant communication with our local teams, partners, channel network and customers and making sure there are measures in place so they can stay protected against digital threats during these complex times. Contact the ESET team in your country to learn more about what ESET can do to help you and your organization stay safe from digital risks while the COVID-19 situation develops.