25 Million PCMag Readers Trust ESET as Leading Antivirus TechnologyESET, the leader in proactive protection celebrating 25 years of its technology this year, has won the PCMag Consumer Recommended award in its inaugural year for its Security Suites and Stand Alone Antivirus products, showing once again its ability to beat out the competition in customer preference.
PCMag awards are considered the ultimate seal of brand loyalty and satisfaction. In determining winners in each category, PCMag takes into account feedback from its 25 million international readers, gauging their satisfaction with the technology products they use and the service they receive when problems arise. Value, design, trust, reliability and usability, as well as the intangibles that vary from user to user, are all considered. In addition, PCMag asks respondents to rate their overall satisfaction in terms of customer experience and technical support.
“To succeed, antivirus vendors have to provide great protection without affecting the performance of a user's system,... Every vendor attempts to get the balance right, but this year the most recommended company in the antivirus market was the Slovakia-based ESET, edging past larger, better-known competitors.”
The Consumer Recommended award is granted only to products that achieve outstanding levels of customer satisfaction throughout the year, and ESET has consistently rated highest in 2012. ESET has become the first and only security vendor to receive such recognition, beating all other available Antivirus and Security Suite products. Additionally, ESET secured a Net Promoter Score (NPS) of 85 percent, the highest of any company in the security category, reflecting the percent of respondents who are likely to recommend the product to others. ESET’s NPS was the second highest of all products reviewed across six different categories.