Detection and Response Services

Prevent. React. Foresee.

Combining the skills of our world-class IT security research teams with the cutting-edge technology of ESET products that act preventively, proactively and reactively.


The world’s best professional support—backed by ESET’s teams of renowned researchers, operating across the globe—is available 24/7/365 to address your security management needs.

Fast response times

When you’re under pressure, standard product support isn't always enough. Exchange your place in the ‘ticket queue’ for a guaranteed response time.

Ease of management

The solutions you need to protect your organization can be highly complex. With ESET experts on hand, resolving issues and security incidents becomes a manageable task.

Business continuity

ESET products are designed to be intuitive and come with comprehensive documentation. Still, access to ESET expertise reduces the risk of slowdown or interruption to vital operations.

Resource allocation

If your IT personnel are already committed to core-business tasks, try our MDR solutions—rely on ESET for managed security services.

Reduced risk

Complex security risks, and the resources spent resolving them, can threaten an organization's survival. With guaranteed support from ESET, your security operations are protected.

Continuous protection for your evolving IT environment

ESET Detection & Response Essential provides a level of security that exceeds standard product support. It focuses on the actual security-related challenges that organizations face, complementing ESET products by investigating, identifying and responding to threats that penetrate standard defenses. It covers everything from basic malware investigation to removal.

ESET Detection and Response Advanced strengthens your organization’s digital security by providing 24/7 support from cyber threat experts. No need to invest in your own active threat and campaign hunting: ESET teams are doing this on your behalf. If an incident occurs, Digital Forensic Incident Response (DFIR) assistance guarantees that a dedicated ESET expert is available to provide consultation and analysis, while continuous improvement and automation means you are always protected.

Worried about ransomware, zero-day threats or email attacks? ESET offers managed services for SMB and Enterprise customers. These 24/7 threat management services use AI and human expertise to deliver world-class ransomware protection without the need to maintain teams of in-house security specialists.

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Compare ESET´s detection and response services

ESET Detection and Response Essential

Investigate, identify and resolve threats to your endpoints

ESET Detection and Response Advanced

Personalized assistance with XDR and 24/7 support

ESET Managed Detection and Response (MDR)

Your business is protected 24/7 by human experts


Guaranteed by SLA

Guaranteed by SLA

Compare ESET's Managed Detection & Response services

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Global Threat Intelligence Team By your side, with knowledge of all the most important emerging threat detections for cyber crime, APTs and zero-days – and constantly implementing measures to counter them.

Active Campaign Hunting Even if you don’t have the time or resources to monitor active campaigns by malware groups, ESET experts are doing so proactively.

Continual Improvement and
Automation You are always protected. Continually tests detection and response mechanisms, updating where necessary.

Digital Forensic Incident Response (DFIR) Assistance In the event of an incident or identified threat, a dedicated ESET expert is available to provide you with a consultation, which can result in a detailed file analysis or digital forensic analysis, where appropriate.

Malware Detection Support Allows you to communicate any detection problems, and suspected misses or false positives, directly to ESET experts, who will use the data to tailor your custom detection rules to meet your specific needs and environment.

Malware File Expert Analysis Receive a tailored response from ESET experts. Consultations are provided, potentially leading to file or digital forensic analyses.

Customized Threat Hunting for All Current Threats Benefit from customized threat hunting on a recurring basis, focused on current global trending threats.

Advanced Signal Hunting Library Entitles you to access sophisticated rules that can be further tailored to your environment.

Behavior Patterns and Exclusions Optimization Rule sets and exclusions, optimized and customized to align with your environment.

Attack Vectors Visibility A purpose-built design feature of the ESET interface allows analysis of individual parts of each attack, thereby identifying specific attack vectors. 

Continuous Expert-Led Threat Hunting From Continuous Expert-led Threat Hunting please included that those capabilities are available in the MDR service. Perhaps via the tooltip with text in MDR service.

Tailored Reporting You’ll receive, automatically or on-demand, reports about incidents (pending and resolved), the status of your environment, and other updates flowing from ESET MDR services.

24/7 Expert-Led Continuous Monitoring, Hunting, Triage and Response Your environment is also protected by a 24/7 human-led service that leverages IoC, IoA, UEBA, AI, and comprehensive internal and external TI feeds. This service is designed to decloak and reveal malicious activity, and perform containment and eradication actions, to prevent serious damage.

Dedicated Incident Response Lead In case of an incident, an ESET specialist can, with your cooperation, provide you with complete end-to-end resolution of the issue.

Historical Threat Hunting Benefit from complex, hypothesis-driven threat hunting that uses deep analysis, historical data, and observation of potential threat actors to pre-empt attacks.

Deployment & Upgrade Have your newly purchased ESET product installed and your existing ESET product upgraded to a later version – by our in-house specialists based on your specific environment and needs.

Expert Assistance for MDR Alerts, with More Context Guidance from a security expert and full-spectrum IT security assistance to make the most of ESET Detection & Response Ultimate – at a time that suits you.

Committed to the highest industry standards

ESET is a 'Major Player' in modern endpoint security IDC MarketScape: Worldwide Modern Endpoint Security for Enterprises 2021 Vendor Assessment

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ESET was awarded in multiple independent tests

See test results

ESET is a ‘Top Player’ in endpoint security Advanced Persistent Threat (APT) Protection - Market Quadrant 2021

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ESET is appreciated by customers worldwide

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ESET is recognized for over 700 reviews collected on Gartner Peer Insights © 2022 Gartner, Inc. Gartner® and Peer Insights™ are trademarks of Gartner, Inc. and/or its affiliates. All rights reserved. Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

"We were most impressed with the support and assistance we received. In addition to being a great product, the excellent care and support we got was what really led us to move all of Primoris’ systems to ESET as a whole."

Joshua Collins,
Data Center Operations Manager; Primoris Services Corporation, USA; 4000+ seats
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"I love how it is designed with advanced machine learning and behavior learning technology that learns from the previous attacks and whenever the system is attacked from the same source, it is detected and removed before penetrating my system. All kinds of viruses, malicious activities and different online threats are completely identified and then removed from my system very efficiently."

Sarah C., G2 review

"The ESET Inspect ensures protections against malicious activity, threats from no file viruses and let the security teams to detect APTs. All of this is achieved through algorithms of machine learning and behavioral learning or through the endpoint low level system data collected. This software is capable enough to perform root cause and forensic analysis, threat hunt, and configure attack indicators."

Herry K., G2 review

"The biggest thing that stands out is its strong technical advantage over other products in the marketplace. ESET offers us reliable security, meaning that I can work on any project at any time knowing our computers are protected 100%."

Fiona Garland, Business Analyst, Mercury Engineering, Construction, Materials and Natural Resources
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"I would definitely recommend ESET to other companies based on performance but also the support too, which is great. I think the manageability is the best you can get."

Mark Kaiser, IT Specialist, Unigarant, Finance & Insurance
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Protected by ESET since 2017
more than 9,000 endpoints

Protected by ESET since 2016
more than 4,000 mailboxes

Protected by ESET since 2016
more than 32,000 endpoints

ISP security partner since 2008
2 milion customer base

Related solutions

ESET PROTECT MDR Includes HealthCheck

Combining the skills of ESET’s world-class security research teams with the cutting-edge technology of ESET’s IT security products.

  • Guaranteed, fast response times
  • Business continuity ensured
  • Skilled ESET personnel to manage your security

Premium Support Includes HealthCheck

Get prompt assistance from ESET at any hour of the day or night, including weekends and public holidays.

  • ESET experts will help set up your ESET products to minimize potential issues down the line
  • Pain-free security—get fast, guaranteed responses
  • Always available—get support 24/7/365

Threat Intelligence

Get in-depth, up-to-date  knowledge about specific threats and attack vectors. Use the expertise of ESET's IT team, whose global perspective will enable your organization to:

  • Detect Advanced Persistent Threats (APTs)
  • Block suspicious domains
  • Prevent botnet attacks
  • Block Indicators of Compromise (IoCs)