Chillisoft Ltd | Return Policy for ESET e-Store
This policy contains supplemental term and conditions relating to the return of products purchased from us, Chillisoft Ltd, through https://www.eset.com/nz (the “Website”). By using the Website, you are deemed to accept, and agree to abide by, this policy, which form part of and supplement the Terms of Service for the Website.
30-day return policy
ESET prides itself on providing the best anti-malware products available today. We are committed to our clients' satisfaction with our products and therefore offer a liberal 30-day return policy. If you are not 100% satisfied with your purchase, we will be happy to accept a return for a full refund of the purchase price during this 30-day return period. Your license to use the product will cease immediately upon your submission of the request for a full refund. If you have been provided with any media (such as a CD Rom or flash drive), you must return such media (at your cost) in merchantable quality to be eligible for a full refund.
What if 30 days is not enough?
If 30 days is not enough for you to decide that ESET is the best solution for your needs, we suggest that you utilize our 30-day free trial BEFORE purchase. If you are not happy with our solution after the 30-day trial period, there is nothing you need to do. If you decide to purchase the product upon completion of the trial, our standard 30-day return policy will apply to your purchase.
How to return a product to ESET?
Please check your receipt to ensure that you have purchased the product directly from Chillisoft Ltd (via https://shop.eset.co.nz). If you have not purchased the product from Chillisoft Ltd then you must return the product to the ESET reseller that you originally purchased from, and they will assist you with your return. Please be advised that resellers of the ESET product line may have different return policies than those of Chillisoft and your purchase is governed by the terms of such resellers.
To return your purchase to Chillisoft Ltd, please send us an email to sales@chillisoft.net with the email subject “Product return” using the email address the product was purchased with. Please ensure that all information provided to us is accurate and complete to avoid any errors or delays in processing of the refund. We are also entitled to request more information if necessary to assess your purchase and/or to process the refund.
One of our friendly representatives will process your request immediately. Please be aware, once we have processed your request, it may take up to one full credit card billing cycle for the credit to appear on your credit card statement. As refunds are processed through third party service providers, we cannot guarantee when the refund will be affected and we will not be liable for any delays in relation thereto.