Privacy Policy

Privacy Policy of www.eset.com/us web sites—the Site(s)

This Privacy Policy informs you of our privacy practices and of the choices you can make from your online activity, and information provided to ESET North America (ESET). This Privacy Policy applies to this Site(s) and not necessarily to other eset.com sites. When leaving any Site(s), please read the privacy policy applicable to the site you are thereafter visiting. If you do not agree with this Privacy Policy, please do not use the Site(s). Entering and using the Site(s) you declare your agreement with this privacy statement. 

By using these Site(s), you expressly accept and give your unambiguous consent that your Personal Information gained with registration on these Site(s), or in connection with your use of the Site(s), with respect to the Site(s), may be transferred across international borders to server locations supporting the Site(s) (including but not limited to transfers from those locations back to the country of your registration) for operating and developing the Site(s), including transfers to ESET subcontractors, agents or representatives, who perform tasks related to the Site(s) and services, or for the purposes of storing the data in the relevant databases. 

1. What Data We Collect
Non-Personal Information Automatically Collected 
ESET is committed to the protection of privacy of the Site(s) visitors. This is information automatically collected about your use of ESET services. Please note that ESET may provide aggregate statistics about our customers, sales, traffic patterns, and related Site information to trusted third parties, but these statistics will not include any personally identifying information. This may also include IP address, and company name.

Personal Information 
ESET collects Personal Information for the purposes of provision, development and personalization of the Site(s) and any other ESET sites, services and/or products, research and demographics, statistics and customer care. Specifically, ESET collects personal information for the purposes of personal communication with you in order to respond to your questions, and fulfill your requests.

Such information may include, among other information, your name, address, e-mail address and telephone number. These data will be used in the events you have entered your personal information on ESET website, to contact you for direct marketing purposes via mail, e-mail or phone to conduct market research, and to inform you of and get your feedback on upcoming products, services and/or promotions. If you send us product orders, service requirements or if you send any material to the Site(s), we might have to contact you in order to gain additional information necessary for processing or fulfillment of your orders and/or requirements.

Your Personal Information will not be revealed to any third parties without your prior consent, unless required otherwise by legal regulations, or cases, when it is necessary for processing of your order, fulfilling of your request, or providing interactive customer service and ESET's products and services improvement. At the same time you are giving ESET the right to provide the information you submitted to ESET, for above purposes to the partners cooperating with ESET. 

2. How We Keep Your Data Safe

Personal Information Security 
Please note that while there are always risks associated with providing Personal Information, whether in person, by phone or over the Internet or any other media or terminal, and no system of technology is completely safe, "tamper" or "hacker-proof", ESET has endeavored to take appropriate measures to prevent and minimize risks of unauthorized access to, improper use and the inaccuracy of your Personal Information. For example when collecting or transferring sensitive data, e.g. cash card information, we use encrypting technology.

3. How We Share Data

Sharing Data with Third-Party Partners and Customers
ESET, may share your non-identifiable e-mail address with third parties in order to provide you with a better experience, determine your interest in our products or improve the quality of our offerings, and personalized advertising. We take precautions to limit the exposure of your personal data by implementing security measures such as encryption.

Disclosures to Law Enforcement
We may disclose Personal Information and any other information about you if we believe it is reasonably necessary to respond to legal requests (including court orders, subpoenas, government inquiry), to protect the safety, property, or rights of ESET, to prevent or stop any illegal, unethical, or legally actionable activity, or to comply with the law.

4. How We Use Automatic Data Collection Tools

Accuracy of Collected Data 
ESET will on its own initiative, or at your request, replenish, rectify or erase any in-complete, inaccurate or outdated personal information retained by ESET in connection with the operation of the Site(s). 

Cookies
Generally, you may use these Site(s) for information purposes without giving personal information and informing ESET who you are. But, from time to time, ESET or its third-party designees may place information on your computer to allow ESET to collect certain data.

This information is commonly known as "cookies". The cookies are commonly used on many websites. Cookies are stored on your hard disc in the computer, not on the Site(s). ESET or its third-party designees will use only information, they themselves placed in cookies through the Site(s) or other ESET's web sites. 

Cookies allow us to serve you better and more efficiently, and to personalize your experience at our site. By means of cookies ESET is able to further develop and improve the Site(s). As to the former, these types of cookies allow you to log in without having to type your log-in name each time and without having to add products to your shopping list each time in between two visits, if the transaction was not finished in previous visit. 

No personal information about you is gathered through the use of these types of cookies. In other words, cookies are identifying your computer, not you. 

If you do not wish to receive cookies, or you want to be notified when a cookie is set, you can configure your browser, if the browser allows given settings. 

If you choose to decline cookies, please, be aware, that you may not be able to fully experience the interactive features of the Site(s), nor you will be able to download certain contents and/or to take part in certain transactions on the Site(s). 

Besides, the Site(s) may use different technology, which enables to ESET to collect certain technical information, for example: your IP address, type of operational system in your computer, internet browser type and addresses of connected sites, in order to improve provided services. 

ESET may use third party scripts on our sites to optimize the effectiveness of ESET's ads appearing on other parties' sites, such as the type and/or frequency of ads, promotions, or other marketing messages the customer views. 

The information collected is not personally identifiable and is limited to the minimum information necessary to optimize effectiveness. 

Available Cookie Opt-out

To opt out from behavioral advertising by networks adhering to the Network Advertising Initiative visit http://www.networkadvertising.org/managing/opt_out.asp 

5. Children’s Privacy

Underage 
No information may be submitted to ESET via the Site(s) by persons, who are minors under their applicable local legislation. In the event you are a minor or younger than legal age in your country, you will need consent from your parent(s) or other legal guardian(s) before submitting any information to ESET via the Site(s), with the exception if such activities are allowed by applicable law of your country. 

6. Changes to Our Privacy Statement

Modification of the Privacy Policy 
ESET reserves the right to change or modify at any time this Privacy Policy, or change, modify or deny access to the Site(s), or their content without prior notice. 

7. Terms of Usage

Service Specific Terms 
ESET may have separate terms for different services (for example the Terms of Usage), in which the service specific terms and conditions might be set forth (including data protection).

8. ESET LLC EU-US Privacy Shield Compliance

ESET complies with the EU-US Privacy Shield Framework as set forth by the US Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries. ESET has certified that it adheres to the Privacy Shield Principles of Notice, Choice, Accountability for Onward Transfer, Security, Data Integrity and Purpose Limitation, Access and Recourse, Enforcement and Liability. If there is any conflict between the policies in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification page, please visit www.privacyshield.gov.

In compliance with EU-US Privacy Shield Principles, ESET commits to resolve complaints about your privacy and our collection or use of your personal information. European Union individuals with inquiries or complaints regarding this privacy policy should first contact ESET at: ESET PRIVACY OFFICE

ESET has further committed to refer unresolved privacy complaints under the EU-US Privacy Shield Principles to JAMS US-EU PRIVACY SHIELD, an alternative dispute resolution provider located in the United States. To file a complaint with JAMS click here

If your complaint is not resolved through the above channels, under limited circumstances you may be able to invoke binding arbitration before a Privacy Shield Panel.

ESET is subject to the investigatory and enforcement powers of the U.S. Federal Trade Commission, or any other U.S. authorized statutory body.

Privacy Policy Contact
If you have any comments or questions regarding ESET's privacy policies, please contact Mr. Chad Nelley, Privacy Officer by telephone at: (619) 876-5424 by facsimile at: (619) 876-5845; by email at: privacy@eset.com; or by mail at:

Privacy Officer
ESET North America
610 W. Ash Street, Suite 1700
San Diego, CA 92101
Last Updated: May 3, 2017