|Critical Severity Response Time||2 hours||1 business day|
|Serious Severity Response Time||4 hours||Best effort|
|Common Severity Response Time||1 workday||Best effort|
|Support availability||365/7/24||7:00-18:00, business days only|
|Priority call queuing||Yes||-|
|Caller Entry Point||Specialists/Experts (ESET HQ)||Frontline (ESET Partner)|
|Proactive Informative Services||Yes||-|
|Comprehensive Incident Reports||Yes||Yes|
|Service Pack Installation||Assistance||-|
Take your IT security to the next level
Our ESET Premium Support service gives your company or organization uninterrupted access to professional assistance. Ensure maximum uptime and productivity and increase the value of your ESET security solutions, so that you can better focus on running your business.
We approach each customer individually.
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