As MSPs look to scale up their business this year, a robust service to manage systems will be critical to success – not only to continue delivering seamless operations, but also to meet customers’ constantly evolving needs. Whether it’s creating new users, granting access to specific programs or simply managing billing reports, having a single platform to deliver critical professional services is essential.
ESET’s MSP Administrator (EMA) offers just that – one fully aggregated dashboard with drill down functionality to streamline MSP billing and licensing operations, whether they serve many small businesses or one large enterprise. Security supervisors and technicians using EMA can rely on ESET to provide non-disruptive, rapidly deployable solutions to address their business needs.
With the ability to create multiple customers and license holders, and manage their preferences and settings, MSPs have everything in one place from licenses to user management and billing reports. Benefits also extend to a more customizable touchpoint and the improved ability to upgrade or downgrade seat counts according to customer growth.
“Businesses need to stay protected with reliable solutions that don’t disrupt ongoing processes,” commented, Martina Mašlejová, Senior Product Manager of Business Security at ESET. “EMA is yet another ESET product that addresses the challenges MSPs face. Using the dedicated EMA dashboard in tandem with ESET Security Management Center, or our brand new direct RMM plugins, MSPs will have the intuitive and robust tools they need to manage their customers’ needs more effectively.”
With integrated billing reports, account administrators can manage the billing information for each customer and estimate expected costs for the future. What’s more, EMA is designed for use on tablets and mobile devices for easy use, but remains secure by requiring two-step authentication for every user created.
MSP’s already operating using SolarWinds N-central, ConnectWise Automate, and Autotask AEM can leverage ESET’s awarded technology via our three ESET Direct Endpoint Management (DEM) Plugins. These state-of-the art plugins deliver the best functionality without the need to install ESET Security Management Center nor any other intermediary console, neither on-premise, nor in the cloud avoiding potential issues caused by complex integration.
Interested to find out more about partnering with ESET via our MSP Program?