ESET partner Canon Marketing Japan Inc. tops leading customer survey in Japan for ninth year running

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BRATISLAVA – ESET today announces that its exclusive partner in Japan, Canon Marketing Japan Inc., has received the #1 ranking in the security products category of the Nikkei Computer Customer Satisfaction Survey for the ninth year in a row. The award is a testament to Canon Marketing Japan Inc.’s work providing innovative security solutions and services to end users across Japan.

Nikkei Business Publications is one of the largest content providers in Japan. The prestigious 2021 survey surveyed approximately 1,000 IT decision makers at publicly listed companies, private companies with sales of more than 20 billion yen, and government offices. Providers were assessed across seven groups of criteria: Overall Satisfaction, Performance & Functionality, Reliability, Operability, Cost, Support, and Intent to Renew. Respondents assigned satisfaction scores to their selected products on a scale from Satisfied to Dissatisfied for each sub-category. Final scores were calculated as an average of points in the abovementioned sub-categories.
Canon Marketing Japan Inc. won first place in the survey and is noted as being particularly competitive in pricing, performance, and functionality – having exceeded the industry average for the past five years. ESET’s portfolio of Endpoint Security solutions, a central part of Canon Marketing Japan Inc.’s security product portfolio, combines multi-layered antivirus capabilities with intuitive software and a low system footprint. The result is award-winning, comprehensive protection for organizations of all sizes.

Hiroya Kuroda, country manager at ESET Japan, commented, “ESET highly values the partnership with Canon Marketing Japan Inc., which has allowed us to protect millions of users in Japan. In the past year, customer requirements have rapidly evolved as a result of the pandemic, with businesses increasingly adopting remote or hybrid working arrangements and cloud-based business productivity tools. 

“In light of this, an important part of our success has come from ESET’s ‘cloud-first’ approach. We anchor our solutions with ESET PROTECT Cloud, enabling businesses to manage and protect their dispersed devices, servers, and corporate networks remotely. We have also introduced ESET Cloud Office Security to enable businesses to secure their Microsoft 365 apps, and we are committed to continually improving our products and introducing new solutions to keep businesses safe against various cyberthreats, such as ransomware and zero-day attacks.”

Noboru Yamamoto, senior general manager of the Security Solution Planning Group at Canon Marketing Japan Inc., added, “We have been proud partners with ESET since 2003 and are really excited to have won the Nikkei Computer Customer Satisfaction Survey for the ninth year in a row. We appreciate that the voice of Japanese customers is reflected in improvements to ESET’s Endpoint Security solution. We will continue to enhance our partnership with ESET to provide effective security solutions to our customers.”

Excited by the positive feedback, ESET continues to work to ensure its solutions have industry-leading detection rates with low false positives, remain easy to use, and only use minimal computer resources.

Learn more about ESET Endpoint Security solutions here.

About ESET
For more than 30 years, ESET® has been developing industry-leading IT security software and services to protect businesses, critical infrastructure, and consumers worldwide from increasingly sophisticated digital threats. From endpoint and mobile security to endpoint detection and response, as well as encryption and multifactor authentication, ESET’s high-performing, easy-to-use solutions unobtrusively protect and monitor 24/7, updating defenses in real time to keep users safe and businesses running without interruption. Evolving threats require an evolving IT security company that enables the safe use of technology. This is backed by ESET’s R&D centers worldwide, working in support of our shared future. For more information, visit or follow us on LinkedIn, Facebook, and Twitter.