Privacy Policy


We are committed to protecting your privacy online and so we have drawn up this Public Website Privacy Statement to govern the collection and use of data.

In clicking to enter and use www.eset.com you declare your agreement with this privacy statement. If you do not agree with this Privacy Policy, please do not use the Website(s).

1. Use of the Website by the General Public

When you use our Website(s), information about your computer hardware and software are automatically collected in a log file. Information in this log file can include: your IP address, cookie information, webpages viewed, frequency of visits and time spent on the website. Such information is analysed is to provide statistics regarding the use of the website and will be done in such a way that you will not be personally identified.

1.1 Visitors Identification

Generally, you may use these Website(s) for information purposes without giving personal information and informing ESET who you are. But, from time to time, ESET or its third-party designees may place information on your computer to allow ESET to collect certain data. This information is commonly known as "cookies". The cookies are commonly used on many Websites. Cookies are stored on your hard disc in the computer, not on the Website. ESET or its third-party designees will use only information, they themselves placed in cookies through the Website(s) or other ESET’s websites.

Cookies allow us to serve you better and more efficiently, and to personalize your experience at our Website. By means of cookies ESET is able to further develop and improve the Website(s). Cookies also allow you to log in without having to type your log-in name each time and without having to add products to your shopping list each time in between two visits, if the transaction was not finished in previous visit.

No personal information about you is gathered through the use of these types of cookies. In other words, cookies are identifying your computer, not you.

If you do not wish to receive cookies, or you want to be notified when a cookie is set, you can configure your browser, if the browser allows given settings.

If you choose to decline cookies, please, be aware, that you may not be able to fully experience the interactive features of the Website(s), nor you will be able to download certain contents and/or to take part in certain transactions on the Website(s).

Besides, the Website(s) may use different technology, which enables to ESET to collect certain technical information, for example: your IP address, type of operational system in your computer, internet browser type and addresses of connected Websites, in order to improve provided services.

ESET may use third-party scripts on our Websites to optimize the effectiveness of ESET's ads appearing on other parties' sites, such as the type and/or frequency of ads, promotions, or other marketing messages the customer views.

The information collected through cookies is not personally identifiable and is limited to the minimum information necessary to optimize effectiveness.

1.2 Cookie Opt-Out

Information to opt-out of cookie use is available at the following:

Available Cookie Opt-out - Google Analytics: https://tools.google.com/dlpage/gaoptout

To opt out from behavioural advertising by networks adhering to the Network Advertising Initiative visit http://www.networkadvertising.org/managing/opt_out.asp 

 

2. Use of the Website by Customers

2.1 Personal Data

ESET collects Personal Data of its customers for the purposes of provision, development and personalization of the Website(s) and any other ESET Websites, services and/or products, research and demographics, statistics and customer care. Specifically, ESET collects personal information for the purposes of personal communication with you in order to respond to your questions, and fulfil your requests. Such information may include, among other information, your name, address, e-mail address and telephone number.

2.2 Use of Personal Data

These data will be used to alert you to events you have so consented, to contact you for direct marketing purposes via mail, e-mail or phone, to conduct market research, and to get your feedback on and inform of upcoming products, services and/or promotions. If you send us product orders, service requirements or if you send any material to the Website(s), we might have to contact you in order to gain additional information necessary for processing or fulfilment of your orders and/or requirements. Your Personal Information will not be revealed to any third parties without your prior consent, unless required otherwise by legal regulations, or cases, when it is necessary for processing of your order, fulfilling of your request, or providing interactive customer service and ESET’s products and services improvement. At the same time you are granting ESET the right to provide the information you submitted to ESET for above purposes to the partners cooperating with ESET. 

ESET may provide aggregate statistics about our customers, sales, traffic patterns, and related Website information to trusted third parties, but these statistics will not include any personally identifying information.

2.3 Transfer to Third Parties

By using these Website(s), you expressly accept and give your unambiguous consent that your Personal Data gained with registration on these Website(s), or in connection with your use of the Website(s), with respect to the Website(s), may be transferred across international borders to server locations supporting the Website(s) (including but not limited to transfers from those locations back to the country of your registration) for operating and developing the Website(s), including transfers to ESET spol. s.r.o. subcontractors, agents or representatives, who perform tasks related to the Website(s) and services, or for the purposes of storing the data in the relevant databases. ESET will make best efforts to comply with the Personal Data Protection Act regarding such data transfers and also ensure that such data will not be used without your consent.

2.4 Personal Information Security

While there are always risks associated with providing Personal Information, whether in person, by phone or over the Internet or any other media or terminal, and no system of technology is completely safe, "tamper" or "hacker-proof", ESET has endeavoured to take appropriate measures to prevent and minimize risks of unauthorized access to, improper use and the inaccuracy of your Personal Information. For example, when collecting or transferring sensitive data, e.g. cash card information, ESET uses encrypting technology to secure all data.

2.5 Accuracy and Updating of Collected Data

ESET will on its own initiative, or at your request, update any in-complete, inaccurate or outdated personal information retained by ESET in connection with the operation of the Website(s). You may contact our Data Protection Officer to update your personal information at sg.store@eset.com.

2.6 Software Trialling

ESET keeps personal data of those who have trialled its software. Such personal data are only for the purpose of identifying the person who has trialled the software.

 

Updates of the Privacy Policy

 

ESET reserves the right to update this Privacy Policy. Any update will be published on www.eset.com/sg/privacy/.