Return Policy


ESET prides itself on providing the best anti-malware products available today. We are committed to our clients' satisfaction with our products, and therefore offer a liberal 30-day return policy. If you are not 100% satisfied with your purchase, we will be happy to accept a return for a full refund of the purchase price.

What if 30 days is not enough?

If 30 days is not enough for you to decide that ESET is the best solution for your needs, we suggest that you utilize our 30-day free trial BEFORE purchase. If you are not happy with our solution after the 30-day trial period, there is nothing you need to do. If you decide to purchase the product upon completion of the trial, our standard 30-day return policy will apply to your purchase. This gives you up to 60 days to evaluate our product free of charge.

Home user trials:

ESET NOD32: Click here

ESET Smart Security: Click here

ESET Cyber Security Pro: Click here

ESET Cyber Security: Click here

ESET NOD32 Antivirus for Linux: Click here

ESET Mobile Security: Click here

Business trials:

ESET Endpoint Antivirus or ESET Endpoint Security: Click here

How to return a product to ESET:

Please check your receipt to ensure that you have purchased the product directly from ESET North America (www.eset.com site). If you have not purchased the product from ESET North America then you must return the product to the ESET reseller that you originally purchased from. Please be advised that resellers of the ESET product line may have different return policies than those of ESET and your purchase is governed by their terms.

Returning your purchase with ESET North America is just a phone call away. Please call the number below and have your original credit card ready. One of our friendly representatives will process your request immediately. Please be aware, once we have processed your request, it may take up to one full credit card billing cycle for the credit to appear on your credit card statement.

619-876-5400, press option 1 then 4

Warranty returns

For warranty-related returns beyond the 30-day return policy, please see your rights under our End User Licensing Agreement.