ESET has been recognized as a 2026 Gartner® Peer Insights™ Customers’ Choice for Endpoint Protection Platforms, a recognition that we believe reinforces the company’s position as a trusted cybersecurity partner for organizations worldwide.
Scaling endpoint protection solutions from SMBs and MSPs all the way to large corporations, institutions, and governments, enables ESET to both understand and support customers and the interlinked natures of the digital supply chains they rely on. The central customer relationship is nurtured via discovery of their needs and continuous innovation delivered via tailored and relevant cybersecurity solutions. In our view, the Gartner recognition underlines our customers’ consistent recognition of our delivery of high-quality, advanced protection.
This distinction is based entirely on verified customer reviews that, in our opinion, draw upon real-world experiences from IT and security professionals who rely on ESET technology to protect their environments. Out of the 18 vendors included in the report, ESET was one of only five to receive a Customers’ Choice designation, demonstrating performance in both User Interest and Adoption and Overall Experience.
What the 2026 Gartner Voice of the Customer Report means
The Gartner Peer Insights™ Voice of the Customer report aggregates and analyzes customer feedback collected from over 134 verified end-user professionals, with hands-on experience with the ESET PROTECT Platform in production environments. The review, conducted over an 18-month period, which ended on November 30, 2025, provides an independent perspective of how vendors perform, based on customer satisfaction, deployment experience, support quality, and product capabilities.
To us, being named a Customers’ Choice indicates that ESET has exceeded the market average across key criteria in a way that reflects in this authentic form of customer advocacy — an important signal for organizations evaluating endpoint security solutions.
“Being recognized as a Customers’ Choice by Gartner Peer Insights is highly important to us because it comes directly from organizations and IT professionals who rely on our technologies every day,” said Zuzana Legáthová, Director of Market Intelligence and Analyst Relations at ESET.
Customer ratings in endpoint protection performance
The 2026 report reveals feedback from ESET customers:
- 99% of Gartner Peer Insights reviews rated ESET 4 or 5 stars
- 78% rated 5 stars
- 21% rated 4 stars
- Overall customer rating: 4.8 out of 5, based on 134 reviews, as of November 30, 2025
- 96% of customers said they would recommend ESET
Among the highest-scoring categories for ESET was Support Experience, with a rating of 4.8 out of 5. We believe this performance reflects the fact that we provide technical support for the ESET PROTECT platform in 37 languages. Customers also rated ESET’s Product Capabilities, Deployment Experience, and Sales Experience, in our opinion, emphasizing ease of use, reliability, and responsive support across the entire customer journey.
In fact, we also offer ESET Premium Support as a dedicated service to enhance our customers’ product and service experiences. We’re proud of being a customer- and partner-oriented company, which we feel is apparent in the feedback of our clients.
To us, these results also demonstrate ESET’s long-standing focus on delivering enterprise-grade endpoint protection that balances advanced security with operational efficiency.
Prevention-First, AI-driven endpoint security
We strongly believe that, at the core of this recognition is ESET PROTECT, ESET’s cloud-first XDR cybersecurity platform, designed to meet the evolving needs of modern organizations.
ESET PROTECT combines:
- AI-native, next-generation prevention
- Advanced endpoint detection and response (EDR/XDR)
- Proactive threat hunting
- Centralized visibility and management
- Integrations enabling seamless workflows
- Compliance-supporting functionalities
- Cloud-based or on-premises
Built on decades of cybersecurity research and continuous innovation, ESET PROTECT follows a Prevention-First approach — stopping threats early to reduce risk, minimize disruption, and improve overall security resilience. This combination helps security teams simplify operations while maintaining strong protection against increasingly sophisticated threats.
Recognition driven by real customer trust
“Our customers’ trust is at the core of everything we do. Their feedback validates our commitment to delivering a Prevention-First, AI-driven cybersecurity platform, one that strengthens security posture and drives measurable business impact, helping organizations operate with confidence and resilience,” added Mrs. Legáthová.
This acknowledgment reinforces ESET’s focus on long-term customer value, not just technology innovation.
Why organizations choose ESET for endpoint protection
In our opinion, organizations of all sizes choose ESET for endpoint protection because it delivers:
- Proven threat prevention and detection
- High-quality customer and support experience
- Scalable security for hybrid and cloud environments
- A unified platform that reduces complexity and cost
In our eyes, the recognition as a 2026 Gartner Peer Insights™ Customers’ Choice confirms that ESET continues to meet — and exceed — the expectations of today’s security teams.
A thank-you to our customers
We would like to thank all customers who shared their experiences through Gartner Peer Insights. Your feedback helps shape our product roadmap, strengthens our platform, and drives continuous improvement across ESET’s cybersecurity solutions.
We remain committed to delivering trusted, effective, and future-proofed endpoint protection — powered by prevention-first thinking and recognized by the voices that matter most.
Discover more about the ESET PROTECT Platform, as well as all the recognitions ESET has received.
Gartner, Inc. Voice of the Customer for Endpoint Protection Platforms. Peer Contributors. 23 January 2026.
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