Premium Support

Help, whenever you need it

Get prompt assistance from ESET at any hour of the day or night, including weekends and public holidays.



Right from the start

Expert help to set up your ESET IT security products right from their installation. Using ESET Premium Support greatly lowers the number of potential issues down the line.

Always available

The world’s best professional support – backed by ESET’s teams of renowned researchers, operating across the globe – is available 24/7/365 to address your IT security setup and deployment needs and issues.

Business continuity

ESET products are designed to be intuitive and come with comprehensive documentation. Still, having ESET expertise on hand reduces the risks of any downtime or gaps in vital operations.

An immediate response

Tickets that could otherwise take longer are resolved fast with ESET Premium Support. Thanks to strict SLAs, even those issues requiring involvement from the development team are fast-tracked for priority resolution.

Pain-free security

With ESET Premium Support, your organization gets a fast, guaranteed response when you need it. We work with your IT teams to tailor our response to your environment. And in the event of an incident, we are here to help.

Fine-tune your protection

Take advantage of our Healthcheck service (part of ESET Premium Support Advanced) to review and fine-tune ESET IT security products that were previously deployed in your environment.

Premium Support service

When it comes to deploying comprehensive IT security, rely on ESET to supply the expertise you need. We guarantee responsive, tailored support that will reduce the risk of any interruption in operational continuity. Find out exactly how Premium Support services can help you get the most out of the ESET IT security deployed across your organization.

Compare ESET Premium Support tiers

 Critical severity (A) response time

Serious severity (B) response time

Common severity (C) response time

Support availability

Caller entry point

Customer contacts

Priority call queuing

Number of tickets eligible for premium treatment

Dedicated account manager

Priority access to development teams

Proactive informative services



2 hours

4 hours

1 workday


ESET Tech Support



1 session

1 session


2 hours

4 hours

1 workday


ESET Tech Support



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"It does what it promised to do, at reasonable cost. I like it. We have renewed it 5 times already, which speaks for itself."

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"The biggest thing that stands out is its strong technical advantage over other products in the marketplace. ESET offers us reliable security, meaning that I can work on any project at any time knowing our computers are protected 100%."

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Resources and related documents

Security overview

Download a full overview of the ESET Premium Support service.

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Use Cases

Read more about how can ESET help you to hunt threats and block them effectively.

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In 2019, ESET was named a Gartner Peer Insights Customers' Choice for Endpoint Protection Platforms.

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Premium Support

Get prompt assistance from ESET at any hour of the day or night, including weekends and public holidays.

  • We’ll help set up your ESET products to minimize potential issues down the line
  • Pain free security – get fast, guaranteed responses
  • Always available – get support 24/7/365

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