Security Services

Prevent. React. Foresee.

Combining the skills of our world-class IT security research teams with the cutting-edge technology of ESET products that act preventively, proactively and reactively.




The world’s best professional support—backed by ESET’s teams of renowned researchers, operating across the globe—is available 24/7/365 to address your security management needs.

Fast response times

When you’re under pressure, standard product support isn't always enough. Exchange your place in the ‘ticket queue’ for a guaranteed response time.

Ease of management

The solutions you need to protect your organization can be highly complex. With ESET experts on hand, resolving issues and security incidents becomes a manageable task.

Business continuity

ESET products are designed to be intuitive and come with comprehensive documentation. Still, access to ESET expertise reduces the risk of slowdown or interruption to vital operations.

Resource allocation

If your IT personnel are already committed to core-business tasks, try our MDR solutions—rely on ESET for managed security services.

Reduced risk

Complex security risks, and the resources spent resolving them, can threaten an organization's survival. With guaranteed support from ESET, your security operations are protected.

Continuous protection for your evolving IT environment

ESET Detection and Response Advanced offers round-the-clock support. We work with your team to develop a response and remediation plan that balances your company’s business and cybersecurity needs. This allows you to focus on your core business, without compromising security.

This package is designed to complement ESET Inspect. It fuses the advantages of granular visibility with the knowledge and experience of industry-leading experts to deliver improved detection, threat hunting, investigation, and targeted actions to eliminate threats. This service includes initial optimization—an assessment of the organization’s environment to best customize the solution—helping to achieve the highest level of protection and satisfy the criteria of cyber insurance providers.

Benefit from a solution that marries advanced machine learning with human expertise. Its extensive threat-hunting capabilities allow organizations to respond to threats in real time and include historical traceability—maintaining a history of endpoint activity allows for in-depth analysis of events leading up to security alerts. With ESET Inspect, this cybersecurity solution includes adversary monitoring and means that a global threat intelligence team is supporting your business.

This package covers everything from basic malware investigation and removal to file analysis, incident investigation and response, digital forensics, assistance with ESET Inspect, and comprehensive threat hunting.

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Worried about ransomware, zero-day threats or email attacks? ESET has an approach that will protect your organization and provide as much support as your security management team needs.

ESET's MDR service (Detection and Response Ultimate) represents the most densely multilayered and effective cybersecurity approach in the world. ESET has 30+ years of experience and enjoys consistent recognition from leading industry analysts.

The MDR service includes all the benefits of ESET Detection and Response Advanced and more. It takes ESET's cutting-edge technology and augments it with hands-on expertise. Delivering support 24/7/365, it ensures that your antimalware technology and cybersecurity strategy are perfectly aligned, helping companies satisfy many of the security controls required by insurance providers.

Benefit from full XDR capabilities thanks to ESET Inspect, our XDR-enabling component. This MDR service is the optimal approach to securing your organization. Read our customer success story to see how businesses can use MDR for a proactive approach to cybersecurity.

ESET’s Security Service (Detection and Response Essential) works together with your ESET endpoint security products to deliver a complete security solution that acts preventively, reactively, and proactively. It reinforces your IT security team with on-call support from ESET experts, who are ready to help if any security issues arise. This service covers everything from basic malware investigation to incident investigation and response, to digital forensics.

Protected by ESET digital security, your business can fully benefit from the progress that new technologies enable.

Compare ESET's detection and response services


Investigate, identify and resolve threats to your endpoints


Threat hunting, assistance with XDR and 24/7 support


Full-fledged MDR

Malware: missing detection Submitted file, URL, domain or IP analyzed and if malicious, detection is added and information about malware family is provided

Malware: cleaning problem Cleaning of submitted file is tested and improved if found problematic. Standalone cleaner application might be provided

Malware: ransomware infection Ransomware infection is evaluated and if decryption is possible, a decryptor is provided or mitigation and prevention hints are provided

False positive Submitted file, URL, domain or IP is analyzed and if found to be falsely detected, detection is removed

General: Suspicious behavior investigation Based on description of suspicious behavior and other data, behavior is analyzed, and a potential solution is suggested

Basic file analysis Clean file: basic info is provided. Malicious: reasons for detection, malware family and basic info about functionality is provided

Detail file analysis Clean file: basic info is provided. Malicious: reasons for detection, malware family and detailed info about functionality is provided

Digital forensic Data from the affected environment are analyzed. Requested level of information is provided

Digital forensic incident response assistance Incident is investigated online. Consultation is provided. This may lead to file analysis and/or digital forensic response

Support—rules Specified rule or behavior is analyzed and consultation is provided

Support—exclusions Specified exclusion or behavior is analyzed and consultation is provided

ESET Inspect related questions Specified behavior is analyzed. Result may be advice to the customer or bug/improvement for developers

Initial Optimization One-time action (may contain several rounds). Frequent FP detections checked, exclusions created, custom rules created/rules modified

Threat Hunting Threat investigation, root cause analysis and remediation advice without the need for extra internal resources

Threat Monitoring Proactive monitoring and real-time alerts by ESET experts whenever a security anomaly or possible breach is detected

Deployment & Upgrade ESET experts install and configure a specific product in your environment to ensure it will work optimally from day one

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Committed to the highest industry standards

ESET is one of the very few vendors who have shaped the industry in 2022 According to IDC, ESET is one of the very few vendors who have shaped the industry in 2022 thanks to its industry longevity, technical prowess, research excellence and financial stability.

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ESET was awarded in multiple independent tests

See test results

ESET is a ‘Top Player’ in Advanced Persistent Threat protection ESET has been recognized as a ‘Top Player’ for the fourth year in a row in Radicati’s 2023 Advanced Persistent Threat Market Quadrant

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ESET is appreciated by customers worldwide

Read full reviews

ESET is recognized for over 700 reviews collected on Gartner Peer Insights © 2022 Gartner, Inc. Gartner® and Peer Insights™ are trademarks of Gartner, Inc. and/or its affiliates. All rights reserved. Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

What customers appreciate

"We were most impressed with the support and assistance we received. In addition to being a great product, the excellent care and support we got was what really led us to move all of Primoris’ systems to ESET as a whole."

Joshua Collins,
Data Center Operations Manager; Primoris Services Corporation, USA; 4.000+ seats
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"I love how it is designed with advanced machine learning and behavior learning technology that learns from the previous attacks and whenever the system is attacked from the same source, it is detected and removed before penetrating my system. All kinds of viruses, malicious activities and different online threats are completely identified and then removed from my system very efficiently."

Sarah C., G2 review

"The ESET Inspect ensures protections against malicious activity, threats from no file viruses and let the security teams to detect APTs. All of this is achieved through algorithms of machine learning and behavioral learning or through the endpoint low level system data collected. This software is capable enough to perform root cause and forensic analysis, threat hunt, and configure attack indicators."

Herry K., G2 review

"The biggest thing that stands out is its strong technical advantage over other products in the marketplace. ESET offers us reliable security, meaning that I can work on any project at any time knowing our computers are protected 100%."

Fiona Garland, Business Analyst, Mercury Engineering, Construction, Materials and Natural Resources
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"I would definitely recommend ESET to other companies based on performance but also the support too, which is great. I think the manageability is the best you can get."

Mark Kaiser, IT Specialist, Unigarant, Finance & Insurance
Read full story

Resources and related documents

Solution overview

Download full solution overview of ESET Inspect solution.

Download PDF

Threat Research

Recognized research & discoveries serving cybersecurity.

Learn more

Prospective customers

A buyer's guide to ESET PROTECT Managed Detection and Response (MDR).

Read article

Case study

What do our customers appreciate about ESET Inspect? Download the customer story relevant to the public sector. 

Download case study

Visit our Resource Center for helpful links and know-how.

защитаваме над 9,000
работни станции от 2017 г.

защитаваме над 4,000
мейл акаунта от 2016 г.

защитаваме над 9,000
работни станции от 2016 г.

ISP партньор с 2 млн. клиента
от 2008 г.

Related solutions


Combining the skills of ESET’s world-class security research teams and the cutting-edge technology of ESET’s IT security products.

  • Guaranteed, fast response times
  • Business continuity ensured
  • Skilled ESET personnel to manage your security

Premium Support

Get prompt assistance from ESET at any hour of the day or night, including weekends and public holidays.

  • ESET experts will help set up your ESET products to minimize potential issues down the line
  • Pain free security – get fast, guaranteed responses
  • Always available – get support 24/7/365

Threat Intelligence

Get in-depth, up-to-date  knowledge about specific threats and attack sources. Use the expertise of ESET's IT team, whose global perspective will enable your organization to:

  • Detect Advanced Persistent Threats (APTs)
  • Block suspicious domains
  • Prevent botnet attacks
  • Block Indicators of Compromise (IoCs)