ESET, the award-winning producer of security software, this year celebrating 25 years of its technology, has been announced the leader in consumer satisfaction by the ASCII General Research Institute (part of ASCII Media Works) in Japan. ESET product lines were the top choice for Japanese consumer segment customers among paid products: leading in eleven out of twelve categories. ESET is the brand of choice especially for power users, who are often utilizing the advanced settings of computers.
ESET has achieved the top 91.00 point score which is more than 16 points higher than the closest competitor Symantec and more than nine points higher than AVG, the winner of the non-paid AV category. ESET security solutions were ranking as best among paid AV products in the category of Response Speed of Resident Software (90.4), Security Performance (87.5), Support (78.9) and came out as the second most popular paid software in cost-effectiveness (73.2).
“Japanese customers are well-known for their high demands on technological quality, service and technical support and we are proud to have received this honor for a second time. Thanks goes to our partner in Japan - Canon IT Solutions, our valued customers and of course the talented ESET team worldwide,”
says ESET Chief Sales and Marketing Officer Ignacio Sbampato.
ESET Products Leading in Overall Satisfaction in Japan (ASCII General Research Institute)
The ASCII General Research Institute survey took place end of February and respondents were part of ASCII General Research monitor group (including readers of magazines Shukan (Weekly) ASCII, ASCII Dot PC, Mac People and ASCII.jp). The respondents evaluated the individual features and overall impression of each product by ratings “very good” (100 points), “good”, “moderate”, “bad” and “very bad” (0 points).