ESET Japan partner Canon Marketing Japan Inc. to succeed once again

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  • ESET Japan partner Canon Marketing Japan Inc., has secured first rank in the Nikkei Computer Customer Satisfaction Survey 2023.
  • Along with other solutions that Canon Marketing Japan Inc. provides, ESET’s business and enterprise solutions achieved exceptional satisfaction in crucial areas such as performance & functionality, reliability, operability, cost, and support.

BRATISLAVA, — December 19, 2023 —  ESET, a global cybersecurity leader, announced that its esteemed Japanese partner, Canon Marketing Japan Inc., has proved their leadership in providing valuable products and services and secured the top-ranking award in the Nikkei Computer Customer Satisfaction Survey 2023. Canon Marketing Japan Inc. took first place in the "Security Product" category for the eleventh consecutive year.

In this survey by Nikkei Business Publications, a prominent content provider in Japan, approximately 1 000 IT decision makers at publicly listed companies, private companies with sales of more than 20 billion Yen, and government offices were surveyed. Providers were assessed across seven groups of criteria and categories: Overall Satisfaction, Performance & Functionality, Reliability, Operability, Cost, Support, and Intent to renew. Respondents assigned satisfaction scores for each category, and final scores were then calculated as an average of points across these categories.  Canon Marketing Japan Inc. outperformed competitors in Overall Satisfaction, being the top vendor in the list ranking for the eleventh year in a row. ESET's PROTECT solutions in particular achieved an exceptional Overall Satisfaction score of 76.1 points, a remarkable six points above the vendor average. Notably, the solution received top scores for 'Performance/Functionality' (79.9) and 'Cost' (77.7), surpassing industry standards across all evaluation categories.

At the heart of Canon Marketing Japan Inc.’s offer lie ESET’s award-winning security solutions with cutting-edge technology. ESET PROTECT Platform offers a robust defense against cyber threats, based on superior research.  Incorporating advanced features like multilayered detection, machine learning, and cloud technologies provides a unique balance of prevention, detection and response capabilities.. While information security management is an important management issue for companies and organizations, the lack of human resources has recently become a major concern. Canon Marketing Japan Inc. supports customers by reducing the burden of installing and operating security products and by providing solutions that include Security Services such as ESET PROTECT MDR.

"Nikkei Computer Customer Satisfaction Survey's consistent recognition of our partnership with ESET speaks volumes about the exceptional quality of their ESET PROTECT solutions", said Naotaka Koshimizu, Senior General Manager of the Security Solution Planning Group at Canon Marketing Japan Inc. "Ranging from ESET Endpoint Security to ESET PROTECT solutions – these are the core of Canon Marketing Japan Inc. cybersecurity services, thanks to which we have been able to maintain the highest level of customer satisfaction for many years. The innovative MDR protection is an easy-to-deploy security management solution, that not only fortifies our clients' digital perimeters but also significantly alleviates operational burdens. This powerful combination ensures our customers can focus on their core objectives, confident that their digital assets are safeguarded by industry-leading technology and expertise."

Hiroya Kuroda, Country Manager at ESET Japan added, "Our partnership with Canon Marketing Japan Inc. is built on a shared commitment to providing innovative security solutions. We are immensely proud of this collaboration, which over the years has not only elevated our security offerings but also enriched our relationship with our clients. The success highlighted by the Nikkei Computer Customer Satisfaction Survey’s recognition underscores the consistent excellence of our collaborative efforts and the unwavering commitment to providing cutting-edge security solutions."

Discover more about ESET PROTECT solutions here.

About ESET

For more than 30 years, ESET® has been developing industry-leading IT security software and services to protect businesses, critical infrastructure and consumers worldwide from increasingly sophisticated digital threats. From endpoint and mobile security to endpoint detection and response, as well as encryption and multifactor authentication, ESET’s high-performing, easy-to-use solutions unobtrusively protect and monitor 24/7, updating defenses in real time to keep users safe and businesses running without interruption. Evolving threats require an evolving IT security company that enables the safe use of technology. This is backed by ESET’s R&D centers worldwide, working in support of our shared future. For more information, visit or follow us on LinkedIn, Facebook, and X (Twitter).