ESET Remote Access is native to ESET PROTECT Platform and ESET security applications. Manage remote access directly from the cloud-based ESET PROTECT Console for a seamless, unified experience. The intuitive interface and agentless, three-click enablement make setup effortless.

Support fast, efficient troubleshooting with the ability for multiple administrators to work in parallel. Each administrator can run up to ten concurrent remote access sessions, supporting quick issue resolution and smoother operations across distributed teams.

Maintain uninterrupted support even under challenging conditions. ESET Remote Access enables a secure connection when the device is isolated from the network by ESET PROTECT, and also operates smoothly in restricted environments with communication traffic routed through a secured ESET application ensuring consistent troubleshooting.

ESET Remote Access is designed with security at its core, removing the need to open RDP (3389) or any other inbound ports to the internet. Instead, all sessions run through outbound, encrypted TLS/DTLS connections and are protected with mandatory MFA during login, short‑lived session credentials, and role‑based access control so only authorized IT staff can connect.

Enable flexible, comprehensive troubleshooting with both attended user sessions and unattended access to endpoints and servers. IT teams can take full control of the mouse, keyboard, running applications, and system settings. Administrators can end the remote session and lock the device. In addition, end users can terminate the remote session at any time.

Effortless auditing is achieved with built-in logging. A simple audit log contains basic information about the session, including who initiated it, how long it took, and which computer was the target. Logs are stored both on the endpoint and in the management console for straightforward compliance review.

Safely copy and paste text or images between local and remote devices during a session. The clipboard is automatically cleared at the start and end of each session to ensure secure handling of shared content.

Restrict on-device actions during a remote session by blurring the screen and disabling keyboard and mouse input. This ensures controlled troubleshooting and prevents unintended user interference.

Easily switch between multiple screens on the remote device during a session. This makes navigation smoother and helps IT teams work efficiently when supporting users with multi‑display setups.

Ensure full visibility and user privacy during attended sessions. End users are required to accept an incoming request to attend and are always made aware of an ongoing session. They can end a session at any time, staying in control. Unattended access is limited to administrator logins—never entering a user’s account without their knowledge.