Security Services

Prevent. React. Foresee.

Combining the skills of our world-class IT security research teams, and the cutting-edge technology of ESET IT security products that act preventively, proactively and reactively.




The world’s best professional support – backed by ESET’s teams of renowned researchers, operating across the globe – is available 24/7/365 to address your IT security needs and issues.

Faster response

When you’re under pressure, standard product support sometimes isn’t enough. Exchange your place in the ‘ticket queue’ for a guaranteed response time.

Complexity managed

You know that the solutions you need to protect your entire Enterprise can be very complex. With ESET experts on hand, resolving issues becomes a manageable task.

Business continuity

ESET products are designed to be intuitive and come with comprehensive documentation. Still, having ESET expertise on hand reduces the risks of any downtime or gaps in vital operations.

Resources allocated

If your skilled IT personnel are already committed to core-business tasks, with our MDR solutions you can call on ESET’s to help manage your security.

Reduced risk

Complex security risks, and the time and resources spent resolving them, can threaten an organization's survival. With guaranteed IT security support from ESET, your operations are protected.

Airtight multilayered security with expert support

ESET's MDR service (Detection and Response Ultimate) represents the most densely multilayered and effective cybersecurity approach in the world. ESET has 30 years of experience and enjoys consistent recognition from leading industry analysts.

The MDR service takes ESET's cutting-edge technology and augments it with hands-on expertise, delivered 24/7/365, ensuring antimalware technology and strategy are perfectly aligned.

With full XDR capabilities thanks to ESET Inspect, the XDR-enabling component, this is the optimal approach to securing your enterprise.

Protected by ESET digital security, your business can fully benefit from the progress that new technologies enable.

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Worried about ransomware, zero-day or email attacks? ESET has an approach that will protect your organization and provide as much support as your security team needs.

ESET’s Security Service (Detection and Response Essential) works together with your ESET endpoint security products to deliver a complete security solution that acts preventively, reactively, and proactively. It reinforces your IT security team with on-call support from ESET experts, who are ready to help if any serious security issues arise. This service covers everything from basic malware investigation to incident investigation and response, to digital forensics.

Compare ESET's detection and response services


Investigate, identify and resolve threats to your endpoints


Get assistance with ESET Inspect for improved incident response


Full-fledged MDR with proactive threat hunting and monitoring

Malware: missing detection Submitted file, URL, domain or IP analyzed and if malicious, detection is added and information about malware family is provided

Malware: cleaning problem Cleaning of submitted file is tested and improved if found problematic. Standalone cleaner application might be provided

Malware: ransomware infection Ransomware infection is evaluated and if decryption is possible, a decryptor is provided or mitigation and prevention hints are provided

False positive Submitted file, URL, domain or IP is analyzed and if found to be falsely detected, detection is removed

General: Suspicious behavior investigation Based on description of suspicious behavior and other data, behavior is analyzed, and a potential solution is suggested

Basic file analysis Clean file: basic info is provided. Malicious: reasons for detection, malware family and basic info about functionality is provided

Detail file analysis Clean file: basic info is provided. Malicious: reasons for detection, malware family and detailed info about functionality is provided

Digital forensic Data from the affected environment are analyzed. Requested level of information is provided

Digital forensic incident response assistance Incident is investigated online. Consultation is provided. This may lead to file analysis and/or digital forensic response

Support – rules Specified rule or behavior is analyzed and consultation is provided

Support – exclusions Specified exclusion or behavior is analyzed and consultation is provided

ESET Inspect related questions Specified behavior is analyzed. Result may be advice to the customer or bug/improvement for developers

Initial Optimization One-time action (may contain several rounds). Frequent FP detections checked, exclusions created, custom rules created/rules modified

Threat Hunting (on-demand) Threat investigation, root cause analysis and remediation advice without the need for extra internal resources

Threat Monitoring Proactive monitoring and real-time alerts by ESET experts whenever a security anomaly or possible breach is detected

Threat Hunting (proactive) Threat investigation, root cause analysis and remediation advice without the need for extra internal resources

Deployment & Upgrade ESET experts install and configure a specific product in your environment to ensure it will work optimally from day one

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Committed to the highest industry standards

ESET is a 'Major Player' in modern endpoint security IDC MarketScape: Worldwide Modern Endpoint Security for Enterprises 2021 Vendor Assessment.

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ESET was awarded in multiple independent tests  

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ESET is a ‘Top Player’ in endpoint security Advanced Persistent Threat (APT) Protection - Market Quadrant 2021

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ESET is appreciated by customers worldwide

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ESET is among 'Established Vendors' in endpoint protection

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What customers appreciate

"We were most impressed with the support and assistance we received. In addition to being a great product, the excellent care and support we got was what really led us to move all of Primoris’ systems to ESET as a whole."

Joshua Collins,
Data Center Operations Manager; Primoris Services Corporation, USA; 4000+ seats
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"I love how it is designed with advanced machine learning and behavior learning technology that learns from the previous attacks and whenever the system is attacked from the same source, it is detected and removed before penetrating my system. All kinds of viruses, malicious activities and different online threats are completely identified and then removed from my system very efficiently."

Sarah C., G2 review

"The ESET Inspect ensures protections against malicious activity, threats from no file viruses and let the security teams to detect APTs. All of this is achieved through algorithms of machine learning and behavioral learning or through the endpoint low level system data collected. This software is capable enough to perform root cause and forensic analysis, threat hunt, and configure attack indicators."

Herry K., G2 review

"The biggest thing that stands out is its strong technical advantage over other products in the marketplace. ESET offers us reliable security, meaning that I can work on any project at any time knowing our computers are protected 100%."

Fiona Garland, Business Analyst, Mercury Engineering, Construction, Materials and Natural Resources
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"I would definitely recommend ESET to other companies based on performance but also the support too, which is great. I think the manageability is the best you can get."

Mark Kaiser, IT Specialist, Unigarant, Finance & Insurance
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Resources and related documents

Solution overview

Download full solution overview of ESET Inspect solution.

Download PDF

Threat research

Recognized research & discoveries serving cybersecurity.

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Case study

What do our customers appreciate about ESET Inspect? Download the customer story relevant to the public sector. 

Download case study

Protected by ESET since 2017
more than 9,000 endpoints

Protected by ESET since 2016
more than 4,000 mailboxes

Protected by ESET since 2016
more than 32,000 endpoints

ISP security partner since 2008
2 milion customer base

Related solutions


Achieve industry-leading protection without needing in-house security specialists and leverage ESET’s cybersecurity expertise with immediate AI-powered threat detection and response.

  • Immediate response
  • Get ready for compliance
  • 24/7 expert-led continuous monitoring, hunting, triage and response

Premium Support

Get prompt assistance from ESET at any hour of the day or night, including weekends and public holidays.

  • ESET experts will help set up your ESET products to minimize potential issues down the line
  • Pain-free security—get fast, guaranteed responses
  • Always available—get support 24/7/365

Threat Intelligence

Get in-depth, up-to-date  knowledge about specific threats and attack vectors. Use the expertise of ESET's IT team, whose global perspective will enable your organization to:

  • Detect Advanced Persistent Threats (APTs)
  • Block suspicious domains
  • Prevent botnet attacks
  • Block Indicators of Compromise (IoCs)