Expert support whenever you need it
- Highly-trained professionals are at your disposal 365/24/7
- Save on IT-related costs and free up your IT resources
- Respond to security issues quickly and protect your reputation
- Get priority for your request to increase uptime
Why choose ESET Premium Support?
ESET Premium Support Service gives you 365/24/7 access to customer care specialists with years of experience in IT security. Receive assistance when installing major upgrades, during migrations and with other tasks.
Premium Support | Standard Support | |
|---|---|---|
Critical Severity Response Time | 2 hours | 1 business day |
Serious Severity Response Time | 4 hours | Best effort |
Common Severity Response Time | 1 workday | Best effort |
Support availability | 365/7/24 | 7:00-18:00, business days only |
Priority call queuing | Yes | - |
Caller Entry Point | Specialists/Experts (ESET HQ) | Frontline (ESET Partner) |
Customer Contacts | Unlimited | - |
Proactive Informative Services | Yes | - |
Comprehensive Incident Reports | Yes | Yes |
Major Upgrades | Assistance | - |
Service Pack Installation | Assistance | - |
Software Migrations | Assistance | - |
Premium Support
Critical Severity Response Time: 2 hours
Serious Severity Response Time: 4 hours
Common Severity Response Time: 1 workday
Support availability: 365/7/24
Priority call queuing: YES
Caller Entry Point: Specialists/Experts (ESET HQ)
Customer Contacts: Unlimited
Proactive Informative Services: Yes
Comprehensive Incident Reports: Yes
Major Upgrades: Assistance
Service Pack Installation: Assistance
Software Migrations: Assistance
Standard Support
Critical Severity Response Time: 1 business day
Serious Severity Response Time: Best effort
Common Severity Response Time: Best effort
Support availability: 7:00-18:00, business days only
Priority call queuing: No
Caller Entry Point: Frontline (ESET Partner)
Customer Contacts: No
Proactive Informative Services: No
Comprehensive Incident Reports: Yes
Major Upgrades: No
Service Pack Installation: No
Software Migrations: No
Take your IT security to the next level
Our ESET Premium Support service gives your company or organization uninterrupted access to professional assistance. Ensure maximum uptime and productivity and increase the value of your ESET security solutions, so that you can better focus on running your business.
Business Benefits
- Keep your business running without interruptions
- Improve the security profile and trustworthiness of your company by responding to issues quickly
- Save on IT costs
- Free up your IT resources
- Receive proactive information from a pioneer of IT security
IT Benefits
- Highly-trained customer care specialists are at your disposal 365/24/7
- Receive expert information directly from the makers of our technology
- Track the history of your support tickets
- Get priority on support calls to quickly resolve your IT security issues
- Receive technical assistance during major upgrades, installations of service packs and software migrations
Related Information
Make an enquiry
We approach each customer individually. If you would like to upgrade to ESET Premium Support, please fill in the form below. We will contact you back with further information.