Premium Support

Help, whenever you need it

Get prompt assistance from ESET at any hour of the day or night, including weekends and public holidays.






Right from the start

Expert help to set up your ESET IT security products right from their installation. Using ESET Premium Support greatly lowers the number of potential issues down the line.

Always available

The world’s best professional support – backed by ESET’s teams of renowned researchers, operating across the globe – is available 24/7/365 to address your IT security setup and deployment needs and issues.

Business continuity

ESET products are designed to be intuitive and come with comprehensive documentation. Still, having ESET expertise on hand reduces the risks of any downtime or gaps in vital operations.

An immediate response

Tickets that could otherwise take longer are resolved fast with ESET Premium Support. Thanks to strict SLAs, even those issues requiring involvement from the development team are fast-tracked for priority resolution.

Pain-free security

With ESET Premium Support, your organization gets a fast, guaranteed response when you need it. We work with your IT teams to tailor our response to your environment. And in the event of an incident, we are here to help.

Fine-tune your protection

Take advantage of our Healthcheck service (part of ESET Premium Support Advanced) to review and fine-tune ESET IT security products that were previously deployed in your environment.

Premium Support service

When it comes to deploying comprehensive IT security, rely on ESET to supply the expertise you need. We guarantee responsive, tailored support that will reduce the risk of any interruption in operational continuity. Find out exactly how Premium Support services can help you get the most out of the ESET IT security deployed across your organization.

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RECOMMENDED

ESET PREMIUM SUPPORT
ADVANCED

2 hours

4 hours

1 workday

365/24/7

ESET Tech Support

Unlimited

Unlimited

1 session

1 session

ESET PREMIUM SUPPORT
ESSENTIAL

2 hours

4 hours

1 workday

365/24/7

ESET Tech Support

Unlimited

Limited

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Committed to the highest industry standards

ESET is a 'Major Player' in modern endpoint security IDC MarketScape: Worldwide Modern Endpoint Security for Enterprises 2021 Vendor Assessment

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ESET was awarded in multiple independent tests

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ESET is a ‘Top Player’ in endpoint security Advanced Persistent Threat (APT) Protection - Market Quadrant 2021

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ESET PROTECT Advanced is a leader in Endpoint Protection Suites on G2

ESET is appreciated by customers worldwide

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ESET is among 'Established Vendors' in endpoint protection

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What customers appreciate

"We were most impressed with the support and assistance we received. In addition to being a great product, the excellent care and support we got was what really led us to move all of Primoris’ systems to ESET as a whole."

Joshua Collins,
Data Center Operations Manager; Primoris Services Corporation, USA; 4.000+ seats
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"I love how it is designed with advanced machine learning and behavior learning technology that learns from the previous attacks and whenever the system is attacked from the same source, it is detected and removed before penetrating my system. All kinds of viruses, malicious activities and different online threats are completely identified and then removed from my system very efficiently."

Sarah C., G2 review

"The ESET Inspect ensures protections against malicious activity, threats from no file viruses and let the security teams to detect APTs. All of this is achieved through algorithms of machine learning and behavioral learning or through the endpoint low level system data collected. This software is capable enough to perform root cause and forensic analysis, threat hunt, and configure attack indicators."

Herry K., G2 review

"The biggest thing that stands out is its strong technical advantage over other products in the marketplace. ESET offers us reliable security, meaning that I can work on any project at any time knowing our computers are protected 100%."

Fiona Garland, Business Analyst, Mercury Engineering, Construction, Materials and Natural Resources
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"I would definitely recommend ESET to other companies based on performance but also the support too, which is great. I think the manageability is the best you can get."

Mark Kaiser, IT Specialist, Unigarant, Finance & Insurance
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Resources and related documents

Security overview

Download a full overview of the ESET Premium Support service.

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Use Cases

Read more about how can ESET help you to hunt threats and block them effectively.

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Top Reviews

In 2019, ESET was named a Gartner Peer Insights Customers' Choice for Endpoint Protection Platforms.

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Premium Support

Get prompt assistance from ESET at any hour of the day or night, including weekends and public holidays.

  • We’ll help set up your ESET products to minimize potential issues down the line
  • Pain free security – get fast, guaranteed responses
  • Always available – get support 24/7/365

Leave us your contact details to receive an offer tailored to your company's needs.

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ESET PROTECT MDR

Combining the skills of ESET’s world-class security research teams and the cutting-edge technology of ESET’s IT security products.

  • Guaranteed, fast response times
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Security Services

Combine with ESET products to get a complete security solution that acts preventively, proactively and reactively.

  • Prompt response to incidents to maintain business continuity
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