Guided onboarding

Activate your MDR protection with expert guidance

ESET MDR Guided Onboarding helps you quickly activate and prepare your ESET security solution and MDR service for monitoring. During a live onboarding session, an ESET expert guides your team through the essential setup steps, helping to ensure ESET PROTECT and MDR services are configured correctly and ready to deliver value from day one.

Designed to accelerate deployment and reduce onboarding complexity, the service provides practical guidance and hands-on assistance throughout the activation process, helping your organization achieve faster visibility and a smoother transition to managed detection and response.

Guided onboarding

Activate Your MDR Protection with Expert Guidance

ESET MDR Guided Onboarding helps you quickly activate and prepare your ESET security solution and MDR service for monitoring. During a live onboarding session, an ESET expert guides your team through the essential setup steps, helping to ensure ESET PROTECT and MDR services are configured correctly and ready to deliver value from day one.

Designed to accelerate deployment and reduce onboarding complexity, the service provides practical guidance and hands-on assistance throughout the activation process, helping your organization achieve faster visibility and a smoother transition to managed detection and response.

Key benefits:

Faster time-to-value

Activate your MDR environment quickly and begin receiving continuous threat monitoring and response sooner.

Expert-led guidance

Follow a structured onboarding process delivered by experienced ESET specialists.

Reduced misconfiguration risk

Ensure critical setup requirements and MDR configurations are correctly applied.

Greater confidence from day one

Understand how MDR operates, what to expect from incident handling, and how to engage with ESET services.

Guided Onboarding Includes:

  • Live onboarding session with an ESET expert
  • Activation of ESET PROTECT and XDR/MDR environments
  • Initial MDR configuration and readiness verification
  • Guidance on notification, reporting, and communication settings
  • Creation of an all-in-one deployment installer for endpoint roll-out
  • Introduction to MDR operations, incident workflows, and reporting
  • Deployment best practices and next-step recommendations

New to ESET MDR?

Your onboarding session is designed to help your organization achieve a fully activated MDR-ready environment. By the end of the session, you will have the core platform activated, MDR settings configured, deployment packages prepared, and a clear understanding of MDR workflows and reporting.

  • Included in ESET PROTECT Premium Plus tier
  • Available as an add-on to ESET PROTECT Premium tier

Ready to begin? Schedule your Guided Onboarding session through ESET Services Hub.

Trusted by companies

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protected by ESET since 2017
more than 9,000 endpoints

Protected by ESET since 2019
1,200 devices & 2,700 mailboxes

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protected by ESET since 2016
more than 32,000 endpoints

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ISP security partner since 2008
2 million customer base