ESET, the global leader in proactive digital protection with a 25-year track record of award-winning technology, launches ESET Premium Support service for corporate and SMB customers in Europe, Middle East and Africa. In the new premium support, the company's tech team offers support response time below two hours in solving critical technical issues while using ESET security solutions. ESET-trained specialists will be at customers’ disposal 24/7, every day of the year.
“ESET knows how important fast and effective technical support for its solutions are. Already this category has earned us awards in customer satisfaction in many surveys, including the highly demanding Japanese market. With ESET Premium Support businesses will be able to solve security problems faster and more effective way, enlisting the help of both ESET software and highly-trained professionals,” says ESET Chief Sales and Marketing Officer Ignacio Sbampato.
The new service will allow businesses to save on IT related costs and at the same time free corporate IT resources. The critical severity response is set for two hours (a similar standard service response is set for 1 business day). Serious severity response will be handled within four hours. The service is available 24/7, while the standard support is limited to business days. On top of many benefits, the client can track history of support tickets, gets priority on support calls to quickly resolve IT security issues. In addition he receives technical assistance during major upgrades, installations of service packs, and software migrations of ESET products.For more information, please visit: ESET Premium Support