Three quarters of IT decision makers believe AI is the ‘silver bullet’ to cybersecurity challenges

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Key findings:

  • 75% of IT decision makers believe that AI is the silver bullet to solving cybersecurity challenges
  • US respondents are more likely to consider AI as the silver bullet to solving their cybersecurity challenges while UK and German respondents are more sceptical
  • Only 53% of IT decisions makers say their organizations fully understand the difference between ‘Machine Learning’ and ‘Artificial Intelligence’ 

New research from global cybersecurity firm ESET reveals that the recent hype surrounding artificial intelligence (AI) and machine learning (ML) is deceiving  three in four IT decision makers (75%) into believing the technologies are the silver bullet to solving their cybersecurity challenges. The hype, ESET says, is causing confusion among IT teams and could be putting organizations at greater risk of falling victim to cybercrime.

In the past year, the amount of content published in marketing materials, media and social media on the role of AI in cybersecurity has grown enormously. ESET surveyed 900 IT decision makers across the US, UK and Germany on their opinions and attitudes to AI and ML in response to this growing hype.

The findings showed that US IT decision makers are most likely to consider the technologies as a panacea to solve their cybersecurity challenges, compared to their European counterparts – 82% compared to 67% in the UK and 66% in Germany. The majority of respondents said that AI and ML would help their organization detect and respond to threats faster (79%) and help solve a skills shortage (77%).

Juraj Malcho, chief technology officer at ESET says, “It is worrying to see that the hype around AI and ML is causing so many IT decision makers – particularly in the US – to regard the technologies as ‘the silver bullet’ to cybersecurity challenges. If the past decade has taught us anything, it’s that some things do not have an easy solution – especially in cyberspace where the playing field can shift in a matter of minutes. In today’s business environment, it would be unwise to rely solely on one technology to build a robust cyber defence.

“However, it is also interesting to see such a gap between the US and European respondents.  The concern is that overhyping this technology may be causing technology leaders in the UK and Germany to tune out.  It’s crucial that IT decision makers recognise that, while ML is without a doubt an important tool in the fight against cybercrime, it must be just one part of an organization’s overall cyber security strategy.”

Miscommunication leads to misunderstanding

While many IT decision makers regard AI and ML as the silver bullet, the reality is that the majority of respondents have actually already implemented ML in their cybersecurity strategies with 89% of German respondents, 87% of US respondents and 78% of UK respondents saying their endpoint protection product uses ML to protect their organization from malicious attacks.

What’s more, many respondents stated that there is confusion over what the terms ‘AI’ and ‘ML’ mean, with just 53% of IT decision makers saying their company fully understands the differences between the two.

Malcho continues, “Sadly, when it comes to AI and ML, the terminology used in some marketing materials can be misleading and IT decision makers across the world aren’t sure what to believe. The reality of cybersecurity is that true AI does not yet exist, while the hype around novelty of ML is completely misleading, it has been around for a long time. As the threat landscape becomes even more complex, we cannot afford to make things more confusing for businesses. There needs to be greater clarity as the hype is muddling the message for those making key decisions on how best to secure their company’s networks and data.”

Understanding the limitations

ML is invaluable in today’s cybersecurity practices, particularly malware scanning. It primarily refers to a technology built into a company’s protective solution that has been fed large amounts of correctly labelled clean and malicious samples to essentially learn the difference between the good and the bad. With this training, ML is quickly able to analyze and identify most of the potential threats to users and act proactively to mitigate them.

However, it’s important for businesses to understand ML’s limitations. For example, ML still requires human verification for initial classification, to investigate potentially malicious samples and reduce the number of false positives. In addition, ML algorithms have a narrow focus and play by the rules but hackers, in comparison, are continually learning and breaking the rules. A creative cybercriminal, can introduce scenarios which are completely new for ML and thereby fool the system. Machine learning algorithms can be misled in numerous ways and hackers can exploit this by creating malicious code that ML will classify as a benign object.

Malcho concludes, “We’ve been using machine learning as part of our weaponry against cyber criminals since 1995 – and it’s simply not enough on its own. By educating themselves of ML’s limitations, businesses can take a more strategic approach to building a robust defence. Multi-layered solutions, combined with talented and skilled people, will be the only way to stay step ahead of the hackers as the threat landscape continues to evolve.”

To read more about, click here to access ESET’s whitepaper “Is the AI hype putting businesses at risk?

About ESET

For 30 years, ESET® has been developing industry-leading IT security software and services for businesses and consumers worldwide. With solutions ranging from endpoint and mobile security, to encryption and two-factor authentication, ESET’s high-performing, easy-to-use products give consumers and businesses the peace of mind to enjoy the full potential of their technology. ESET unobtrusively protects and monitors 24/7, updating defenses in real-time to keep users safe and businesses running without interruption. Evolving threats require an evolving IT security company. Backed by R&D centers worldwide, ESET becomes the first IT security company to earn 100 Virus Bulletin VB100 awards, identifying every single “in-the-wild” malware without interruption since 2003. For more information visit or follow us on LinkedInFacebook and Twitter.

About the research

ESET surveyed 900 IT decision makers in businesses across the world – 500 in the US, 200 in the UK and 200 in Germany – on their attitudes and opinions on AI and ML in cyber security practices. The research was carried out by third-party research company OnePoll.