Premium Support

Help, whenever you need it

Get prompt assistance from ESET at any hour of the day or night, including weekends and public holidays.






 

 

Right from the start

Expert help to set up your ESET IT security products right from their installation. Using ESET Premium Support greatly lowers the number of potential issues down the line.

Always available

The world’s best professional support – backed by ESET’s teams of renowned researchers, operating across the globe – is available 24/7/365 to address your IT security setup and deployment needs and issues.

Business continuity

ESET products are designed to be intuitive and come with comprehensive documentation. Still, having ESET expertise on hand reduces the risks of any downtime or gaps in vital operations.

An immediate response

Tickets that could otherwise take longer are resolved fast with ESET Premium Support. Thanks to strict SLAs, even those issues requiring involvement from the development team are fast-tracked for priority resolution.

Pain-free security

With ESET Premium Support, your organization gets a fast, guaranteed response when you need it. We work with your IT teams to tailor our response to your environment. And in the event of an incident, we are here to help.

Fine-tune your protection

Take advantage of our HealthCheck service (part of ESET Premium Support Advanced) to review and fine-tune ESET IT security products that were previously deployed in your environment.

Premium Support service

When it comes to deploying comprehensive IT security, rely on ESET to supply the expertise you need. We guarantee responsive, tailored support that will reduce the risk of any interruption in operational continuity. Find out exactly how Premium Support services can help you get the most out of the ESET IT security deployed across your organization.

Compare ESET Premium Support tiers

 Critical severity (A) response time

Serious severity (B) response time

Common severity (C) response time

Support availability

Caller entry point

Customer contacts

Priority call queuing

Number of tickets eligible for premium treatment

Dedicated account manager

Priority access to development teams

Proactive informative services

RECOMMENDED

ESET PREMIUM SUPPORT
ADVANCED

2 hours

4 hours

1 workday

365/24/7

ESET Tech Support

Unlimited

Unlimited

1 session

1 session

ESET PREMIUM SUPPORT
ESSENTIAL

2 hours

4 hours

1 workday

365/24/7

ESET Tech Support

Unlimited

Limited

Leave us your contact details to receive an offer tailored to your company’s needs

Committed to the highest industry standards

ESET is a 'Major Player' in modern endpoint security IDC MarketScape: Worldwide Modern Endpoint Security for Enterprises 2021 Vendor Assessment

Learn more

ESET was awarded in multiple independent tests

See test results

ESET is a ‘Top Player’ in endpoint security Advanced Persistent Threat (APT) Protection - Market Quadrant 2021

Learn more

ESET PROTECT Advanced is a leader in Endpoint Protection Suites on G2

ESET is appreciated by customers worldwide

Read full reviews

ESET is among 'Established Vendors' in endpoint protection

Learn more

"It does what it promised to do, at reasonable cost. I like it. We have renewed it 5 times already, which speaks for itself."

Adrian Dooley, Head of IT, Pinewood Healthcare Ltd., Healthcare Providers
Read full story

"The biggest thing that stands out is its strong technical advantage over other products in the marketplace. ESET offers us reliable security, meaning that I can work on any project at any time knowing our computers are protected 100%."

Fiona Garland, Business Analyst, Mercury Engineering, Construction, Materials and Natural Resources
Read full story

"I would definitely recommend ESET to other companies based on performance but also the support too, which is great. I think the manageability is the best you can get."

Mark Kaiser, IT Specialist, Unigarant, Finance & Insurance
Read full story

Resources and related documents

Security overview

Download a full overview of the ESET Premium Support service.

Download PDF

Use Cases

Read more about how can ESET help you to hunt threats and block them effectively.

Download use cases

Top Reviews

In 2019, ESET was named a Gartner Peer Insights Customers' Choice for Endpoint Protection Platforms.

Learn more

Get started

Premium Support

Get prompt assistance from ESET at any hour of the day or night, including weekends and public holidays.

  • We’ll help set up your ESET products to minimize potential issues down the line
  • Pain free security – get fast, guaranteed responses
  • Always available – get support 24/7/365

Leave us your contact details to receive an offer tailored to your company's needs.

protected by ESET since 2017
more than 9,000 endpoints

protected by ESET since 2016
more than 4,000 mailboxes

protected by ESET since 2016
more than 32,000 endpoints

ISP security partner since 2008
2 milion customer base

Related solutions

ESET PROTECT
Enterprise

Cyber risk management and visibility into your IT environment. Stay one step ahead of any known or unknown threats.

  • Get complete prevention, detection and remediation solution
  • Prevent Zero-day threats
  • Shield company in real time

ESET PROTECT MDR

Combining the skills of ESET’s world-class security research teams with the cutting-edge technology of ESET’s IT security products.

  • Guaranteed, fast response times
  • Business continuity ensured
  • Skilled ESET personnel to manage your security

Security Services for Endpoints

Combine with ESET products to get a complete security solution that acts preventively, proactively and reactively.

  • Prompt response to incidents to maintain business continuity
  • Let ESET reinforce your team as a silent partner
  • Our cybersecurity experts will help investigate, identify and resolve any threats