Doing nothing costs more than protecting your business.

Managed Detection & Response
services from ESET

24/7 MDR cybersecurity services combining AI and human expertise to achieve unmatched threat detection and rapid incident response, removing the need to maintain in-house security specialists.

First to see, first to detect Geographically unique coverage has allowed ESET to be the first to detect numerous threats that are now well known.

Our MDR is the fastest service for detecting and blocking threats

Mean time to detect (MTTD) plus mean time to respond (MTTR) to an incident

We lead in MDR!

ESET is a Market Leader and an Overall Leader in MDR, according to the KuppingerCole Leadership Compass 2023

ESET MDR: Stay ahead of cyber threats

  • 24/7 human-led service combined with AI
  • Super-fast threat detection & remediation
  • Continuous Threat Monitoring
  • Proactive Threat Hunting
  • Unique global Threat Intelligence

24/7 continuous ESET MDR services

MDR Service

ESET MDR Ideal for small and mid-sized businesses

MDR Ultimate Service

ULTIMATE Ideal for enterprise-grade organization

Continuous Threat Monitoring, Triage and Response Human-led service that leverages IoC, IoA, UEBA, AI, internal and external TI feeds to decloak and reveal malicious activity, perform containment and eradication actions, to prevent serious damage.

Expert-Led Threat Hunting Security experts continuously evaluate and correlate detections via a structured and mapped incident, providing you with another layer of threat hunting.

Active Campaign Threat Hunting Proactive monitoring and identification of signs of ongoing adversary groups' campaigns to stay a step ahead of their advanced attack techniques.

Global Threat Intelligence Team By your side, with knowledge of all the most important emerging threat detections for cyber crime, APTs and zero-days – and constantly implementing measures to counter them.

Behavior Patterns and Exclusions Optimization Detection and response optimization reflecting behavior patterns and exclusions that are constantly aligned with your evolving environment.

Behavior Patterns Library Entitles you to access sophisticated behavior patterns that can be further tailored to your environment.

Tailored Reporting Automatic or on-demand reports about incidents, the status of your environment, and other updates flowing from ESET MDR services.

Standard Weekly or monthly automatically generated​ reports

Advanced Custom reports with detailed context explained interactively

Historical Threat Hunting Complex, hypothesis-driven threat hunting that uses deep analysis, historical data, and observation of potential threat actors to pre-empt attacks.

Customized Threat Hunting Customized threat hunting based on customer´s requirements on a recurring basis, focused on current global trending threats.

Attack Vectors Visibility A purpose-built design feature of the ESET interface allows analysis of individual parts of each attack, thereby identifying specific attack vectors. 

Digital Forensic Incident Response (DFIR) Assistance In the event of an incident or identified threat, a dedicated security expert is available to provide you with a consultation, detailed file analysis or digital forensic analysis.

Dedicated Incident Response Lead In case of an incident, a security specialist can, with your cooperation, provide you with a complete end-to-end resolution of the issue.

Expert Assistance for MDR Alerts, with More Context Guidance from a dedicated expert and full-spectrum IT security assistance to make the most of the premium MDR service – at a time that suits you.

Malware Detection Support Allows you to communicate any detection problems, or suspected false positives and tailor your custom detection rules to meet your specific needs and environment.

Malware File Expert Analysis Receive a tailored response from security experts. Consultations are provided, potentially leading to file or digital forensic analyses.

Deployment & Upgrade Have your newly purchased ESET solutions installed and your existing solutions upgraded to a later version – by our in-house specialists based on your specific environment and needs. Learn more

Available in ESET PROTECT subscription tiers


Continuous protection for your evolving IT environment, with premium cyber risk management and 24/7 ESET expertise on call.

Ideal for small and medium-sized businesses


Fusion of ESET's world-class research expertise and cutting-edge IT security solutions.

Ideal for enterprise-scale organizations

Royal Swinkels Brewery
hops onto MDR

Royal Swinkels Family Brewers decided that Managed Detection and Response would be the best level of security for its operation. After choosing MDR from ESET, the second largest brewery in the Netherlands now has qualified IT security experts available 24/7, filtering alerts and monitoring its IT environment.

Raicam Adopts MDR Solution

Raicam Group, an automotive company founded in 1982, now benefits from a high-performance solution that eliminates any need to acquire or maintain additional internal IT security resources. ESET's 24/7 MDR service allows Raicam to keep track of its network security status without risk of interruption due to lack of staff. The result is a more efficient use of resources, and an improved market position.

Download customer story

What is MDR, and do you
need it?

Prevention is ESET’s specialty, but in this environment of rapidly evolving cyber risks it’s not always possible. That’s why a more holistic approach, based on managed detection and response, is advisable.

Get the Buyer’s Guide

The ESET Detection & Response Ultimate user experience

Each engagement begins with an assessment of your environment, infrastructure and needs. We create an individual customer security profile that allows us to integrate with your IT security function.

With deep experience in the needs of numerous industry verticals, and experts on call, this is the opposite of a one-size-fits-all service.

Committed to the highest industry standards

ESET is one of the very few vendors who have shaped the industry in 2022 According to IDC, ESET is one of the very few vendors who have shaped the industry in 2022 thanks to its industry longevity, technical prowess, research excellence and financial stability.

Learn more

ESET was awarded in multiple independent tests

See test results

ESET is a ‘Top Player’ in Advanced Persistent Threat protection ESET has been recognized as a ‘Top Player’ for the fourth year in a row in Radicati’s 2023 Advanced Persistent Threat Market Quadrant

Learn more

ESET is appreciated by customers worldwide

Read full reviews

ESET among Market & Overall leaders in MDR MDR Leadership Compass 2023

Get the report

ESET is recognized for over 700 reviews collected on Gartner Peer Insights © 2022 Gartner, Inc. Gartner® and Peer Insights™ are trademarks of Gartner, Inc. and/or its affiliates. All rights reserved. Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

"ESET professionals have a high grade of expertise."

Network and Security Administrator, Healthcare and Biotech (via Gartner Peer Insights)

ESET Managed Detection & Response services

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Protected by ESET since 2017
more than 9,000 endpoints

Protected by ESET since 2016
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Protected by ESET since 2016
more than 32,000 endpoints

ISP security partner since 2008
2 milion customer base

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