ESET Policy Hub

Legally speaking, about your privacy using ESET.

Privacy Policy

Privacy Policy

Effective 01 Jan 2023

ESET, spol. s r. o., having its registered office at Einsteinova 24, 851 01 Bratislava, Slovak Republic, registered in the Commercial Register administered by Bratislava I District Court, Section Sro, Entry No 3586/B, Business Registration Number: 31 333 535 including its subsidiaries and affiliate entities (collectively referred to as “ESET” or “We” or “Our”) would like to be transparent when it comes to collecting, storing, using, disclosing and processing of personal data and privacy of our customers while using our website, products, services and online marketplaces (“You”).

By using, accessing Our website, products, services, customer support, online marketplace , online store, You agree to Our use of your personal information or data in accordance with this Privacy Policy, as may be amended by ESET from time to time.

All services incorporated in these web sites and other web sites under the control of ESET are governed by this Privacy Policy, including those which are governed by specific Terms of Use with data processing rules. The goal of this Privacy Policy is to provide a general overview of legal basis and data processing principles of ESET. To achieve this goal, We are publishing this Privacy Policy with the sole purpose of informing You about following the topics. If You are looking for more information concerning data collection facilitated by particular ESET product or service, visit our dedicated websites for the same.

Generally, You may use our web sites for information purposes without giving personal information and informing ESET who you are. On the other hand, some of our services need to collect more information which would be governed by this Privacy Policy. Some parts of the web sites may be administered by local ESET Partners, using the ESET web site platform, which may be governed by specific terms and conditions based on local legislation. Please note that these web sites which are administered by local ESET Partners are solely for the convenience to our visitors. Such web sites are not under the control of ESET and ESET will not be liable or responsible for any acts, omissions, conduct of such ESET Partners and disclaims any and all liability with respect to that.

Please note that additional privacy information can be provided in the contractual terms referred as End User license Agreement of the respective products or notices provided to you at the time of the data collection. In case of any conflict, the respective privacy notices and contracts shall supersede this Privacy Policy.

We may change this Privacy Policy from time to time without any notice therefore we request you to kindly visit this page to stay informed about any changes in the policy periodically.

This Privacy policy addresses the following:

1. Data which ESET collects and the way ESET uses:

a) Account Information: We collect Your ESET ID and related account details, including email address, devices registered, account status, ESET product details and license information. This data is collected so as to enable you to purchase, download ESET products, avail services for the same including technical support etc. and to enable features you have availed of the respective products.

b) Device Information: We collect data from which your device could be identified, such as device serial number, or about your device, such as browser type. ESET may collect information about your computer, including your IP address where available, operating system and browser type, for system administration and to report aggregate information to our advertisers under the legitimate interest legal basis. This is statistical data about Your browsing actions and patterns, and does not identify any individual. For the same reason, We may obtain information about Your general internet usage by using a cookie file which is stored on the hard drive of Your computer. Cookies contain information that is transferred to Your computer's hard drive. They help us to improve Our site and to deliver a better and more personalized service. You may refuse to accept cookies by activating the setting on Your browser which allows you to refuse the setting of cookies. However, if You select this setting, You may be unable to access certain parts of the Website. Unless You have adjusted your browser setting so that it will refuse cookies, Our system will issue cookies when You log on to Our site. If there is a request of technical support by email, telephone or by remote access, We or our business partners authorised by us, will ask You for information needed to complete your request such as your registration/ license number and information about your device, hardware, software and the nature of the problem You are experiencing; and during remote access, We may ask for full control of your device.

c) Contact Information: Based on the channel You contact us, We collect data such as name, email address, physical address, phone number, or other contact information when You visit ESET’s website, register or subscribe for Our products and services, create an account, request for marketing or publications, feedback for Our products and services . ESET may collect above-mentioned information for the purposes of direct communication with You in order to respond to your questions, and fulfil your requests. If You already are our customer or if You agree with processing of your data for the purposes of marketing communication, We may use your details to administer marketing communication until You unsubscribe or send us a withdrawal of your consent. If You send us product orders, service requirements, other requests or if you upload any materials to our website, we may have to contact You in order to gain additional information necessary for processing or in order to fulfil your order, request or requirement. For this purpose, as well as for the purpose of requested performance of services, We need to process your details provided via web forms, email or applications. Contact information and data contained in your support requests are required for service of technical or other support nature provided by ESET. You may be asked to provide us with other information to facilitate service of support such as generated log files or dumps. The data from support may only be used for the provision of support service and for enhancing customer experience while providing support. The maximum storage period is limited by the time necessary for support provisioning and reviewing, and even in a pseudonymized form it cannot exceed the period as prescribed by law. Customer feedback, answer or request, may be provided by You via our web forms. For the purpose of follow-up, your contact details including email address or other data may be requested based on the nature or purpose of Our communication.

d) Commercial information: We collect transactional data including date/time of purchase, value of purchase, credit card and payment data, transaction history. We are required to process the data for Compliance with legal obligation e.g., stipulating requirements for electronic communication, invoicing or billing.

e) We also collect data pursuant to the contractual necessity when it comes to Our products and services provided under End User License Agreements or Terms of Use.

f) Cybersecurity reason: We are doing our best while helping you to enjoy safer technology. Your input is very valuable for us and there are various channels available to provide us with samples of malicious or suspicious software. Samples and its metadata which you provide will be collected, processed and stored based on public interest as well as legitimate interest of ESET, which is cybersecurity. Legitimate interest legal base or even public interest concerning cybersecurity entitling us to collect samples and service data for analysis, to provide You with even better protection, support and experience We can offer.

2. Children’s Privacy

ESET does not knowingly collect personal information from children under the age of 18 without the prior, verifiable consent of his/her legal representative. If you are a child under the age of 18, please do not provide any personal information. If the legal representative of the child discovers that the child has provided ESET his/her personal information, we request the legal representative of the child to contact us as below details to have his/her personal information deleted.

3. Data Confidentiality & Processing, transfer & disclosure of data

ESET is a company operating worldwide via its subsidiaries or other local ESET Partners as part of our distribution, service and support network. Information processed by ESET may be transferred, shared to ESET affiliates and from local ESET Partners. We may share your personal information with the service providers who work with us in connection with operating this website and/or providing our products and services. However, all such service providers are subject to stringent confidentiality restrictions consistent with our Privacy Policy. Based on your location and service You choose to use, ESET might be required to transfer your data to any country. Even in this case, every transfer of information is subject to regulation of data protection legislation and takes place only if required. Standard Contractual Clauses, Binding Corporate Rules or another appropriate safeguard must be established without any exception.

We may also share, disclose, transfer Your personal information including sensitive personal data or information for the purpose of verification of identity or for prevention, detection, investigation including cyber incidents, prosecution and punishment of offences without obtaining your prior consent in order to comply with Our legal obligations, order of any court, regulatory authority, government agencies or law enforcement bodies.

ESET implements appropriate technical and organizational measures to ensure a level of security which is appropriate to potential risks. We are doing our best to ensure the ongoing confidentiality, integrity, availability and resilience of processing systems and services. However, in case of data breach resulting in a risk to your rights and freedoms, We are ready to notify the supervisory authority as well as the data subjects.

4. Time period ESET retains your personal data

ESET will retain, store Your personal data or information as long as it is necessary to fulfil the purposes for which it was collected, processed including as outlined in this Privacy Policy and/or in applicable supplemental notices, unless a longer period is required under the applicable laws for time being in force and as amended from time to time.

5. Your rights as a data subject

You as a data subject is entitled to the following rights:

a) right to request access to our personal data from ESET

b) right to review, rectify or modify your personal data if inaccurate (You also have the right to have incomplete personal data amended

c) right to request erasure of your personal data

d) right to request restriction processing of your personal data

e) right to object to processing as well as right to data portability

f) right to withdraw your consent in writing at any time where ESET is relying on consent to process, store and/or share your personal information. Please note that such withdrawal of your consent in writing to your will not affect the processing already carried out with your consent. However, it may affect our ability to provide you the products and services in future have the option not to provide goods or services for which the said information was sought.

Email addresses provided to ESET, for example as part of trial subscription activation or purchases on our websites, may also be processed in the form of automated processing of personal data consisting of the use of personal data to evaluate certain personal aspects relating to a natural person, i.e. profiling. Your activity on our website and your email address may be used to analyze or predict aspects concerning your personal preferences with respect to ESET products and services in order to provide personalized marketing messages or website content without any significant or legal consequences. The length of the retention period is based on the contract duration or the exercise of your right to object to the data’s processing.

6. Limitation of liability

To the fullest extent permissible by law, ESET will not be liable for any direct, indirect, special, consequential, incidental, exemplary damages arising out of this Privacy Policy including but not limited to claims, damages for loss of profits, goodwill, data, information, or other intangible losses, even though ESET have been advised of the possibility of such damages.

7. Governing Law and Jurisdiction

This Privacy Policy shall be construed and governed by the laws of India and any matter/dispute relating thereto shall be subject only to jurisdiction of Courts at Pune, India.

8. Grievance Officer/Data Protection Officer

We believe that all information we process is valuable and necessary for the legitimate purpose while providing services and products to You and/or our customers, and worth to protect with the highest priority. If You would like to exercise your right as a data subject or You have a question concerning personal data protection or protection of privacy, send us a message at:

Grievance Officer/Data Protection Officer: Tor Teck Chiat

Name & Email ID at :