ESET Policy Hub
Legally speaking, about your privacy using ESET.
Refund Policy
Satisfaction guaranteed
ESET is committed to our customers’ satisfaction with our products. If you are not 100% satisfied with your purchase, you may request a refund within 30 days of purchase for the full purchase price, subject to the applicable terms and conditions.
Request a refund
How to request a refund for your ESET product:
Please check your receipt to ensure that you purchased the product directly from ESET. If you purchased the product from an ESET reseller or other third party, you must contact the reseller from whom you originally purchased the product to request a refund. Please be advised that resellers of ESET products may have different refund policies from those of ESET, and your purchase is governed by the reseller’s applicable terms and conditions.
If you purchased your product directly from ESET and would like to request a refund, please submit your request using our online form. Please describe your refund request in the form, and a member of our support team will review your request and respond accordingly.