ESET® PREMIUM SUPPORT SERVICE
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1bn+
users worldwide
400k+
business customers
ESET Premium Support
Highly-trained professionals available 365/24/7 to help organizations respond rapidly to security issues and protect their reputation, whilst also saving IT-related costs and freeing up IT resources.
Why a Premium Support Service?
Protect your organization’s reputation
Improve the security profile and trustworthiness of your organization by responding to all cybersecurity issues rapidly and efficiently.
Save IT costs
Benefit from 365/24/7 immediate assistance and proactive information from highly-trained customer care specialists and increase the value of your ESET security solutions.
Improve productivity
Receive technical assistance during major upgrades, installations of service packs, software migrations and other tasks, enabling your organization to keep operating without interruption.
Free up IT resources
Enable the organization IT department to focus on core tasks, without being confronted by security issues.
protected by ESET since 2017
more than 9,000 endpoints
protected by ESET since 2016
more than 4,000 mailboxes
protected by ESET since 2016
more than 32,000 endpoints
ISP security partner since 2008
2 milion customer base
Benefit from the following features
On-demand assistance
Highly-trained customer care specialists at your disposal 365/24/7.
Guaranteed expertise
Expert consultancy directly from the makers of our technology.
Priority status
Get priority on support calls to resolve all IT security issues rapidly.
Full reporting
Track the history of all your support tickets.
Relevant support
Receive appropriate technical assistance during major upgrades, installations of service packs and software migrations.
Premium Support | Standard Support | |
|---|---|---|
Critical Severity Response Time | 2 hours | 1 business day |
Serious Severity Response Time | 4 hours | Best effort |
Common Severity Response Time | 1 workday | Best effort |
Support availability | 365/7/24 | 7:00-18:00, business days only |
Priority call queuing | Yes | - |
Caller Entry Point | Specialists/Experts (ESET HQ) | Frontline (ESET Partner) |
Customer Contacts | Unlimited | - |
Proactive Informative Services | Yes | - |
Comprehensive Incident Reports | Yes | Yes |
Major Upgrades | Assistance | - |
Service Pack Installation | Assistance | - |
Software Migrations | Assistance | - |
Make an Enquiry |
Premium Support
Critical Severity Response Time: 2 hours
Serious Severity Response Time: 4 hours
Common Severity Response Time: 1 workday
Support availability: 365/7/24
Priority call queuing: YES
Caller Entry Point: Specialists/Experts (ESET HQ)
Customer Contacts: Unlimited
Proactive Informative Services: Yes
Comprehensive Incident Reports: Yes
Major Upgrades: Assistance
Service Pack Installation: Assistance
Software Migrations: Assistance
Make an Enquiry
Standard Support
Critical Severity Response Time: 1 business day
Serious Severity Response Time: Best effort
Common Severity Response Time: Best effort
Support availability: 7:00-18:00, business days only
Priority call queuing: No
Caller Entry Point: Frontline (ESET Partner)
Customer Contacts: No
Proactive Informative Services: No
Comprehensive Incident Reports: Yes
Major Upgrades: No
Service Pack Installation: No
Software Migrations: No
Explore our customized solutions
Please leave us your contact details so we can design a personalized offer to fit your requirements.
No commitment.
Looking for more security options?
Console Unified cybersecurity platform interface providing superior network visibility and control. Available as cloud or on-prem deployment.
Modern Endpoint Protection Advanced multilayered protection for computers and smartphones powered by unique ESET LiveSense technology.
Next-Generation
Antivirus Next-gen antivirus protection for business that helps you stay ahead of known and emerging threats with our AI-native, prevention-first approach.
Network Attack
Protection Fortifies your network infrastructure by blocking harmful network traffic directly on endpoints.
Device Control Enables restriction of unauthorized devices, such as USB flash drives or CDs, to prevent access to sensitive data, mitigating the risk of data breaches and insider threats.
Anti-Phishing Safeguards sensitive company data from phishing, spear phishing and other types of social engineering attacks.
Mobile Threat Defense Robust security for all Android and iOS mobile devices within the organization. Equip your mobile fleet with Antimalware, Anti-Theft and MDM capabilities.
Full Disk Encryption Robust encryption solution for system disks, partitions or entire devices to achieve legal compliance.
Advanced Threat Defense Proactive cloud-based prevention against ransomware or never-before-seen threat types with autonomous remediation capabilities.
Extended Detection
and Response Additional platform capability to proactively detect threats, effectively identify anomalous behavior in the network and realize timely remediation, preventing breaches and business disruption.
ESET Inspect, the XDR-enabling cloud-based tool, provides outstanding threat and system visibility, allowing risk managers and security professionals to perform fast and in-depth root cause analysis and immediately respond to incidents.
Vulnerability & Patch Management Actively track & fix vulnerabilities in operating systems and applications across all endpoints.
Mail Server Security An additional layer of security, protecting Exchange email servers from threats entering the network on top of the standard endpoint and file server protection.
Features advanced anti-phishing, anti-malware, and anti-spam combined with cloud-powered proactive threat defense. Provides you with robust quarantine management and rule definition/filtering system.
Prevents ransomware and other email-borne attacks without compromising email's speed.
Available as on demand upgrade providing additional protection layer. Click here and contact a sales person to receive an offering tailored to your individual needs. No commitment.
Available as on demand upgrade providing additional protection layer. Click here and contact a sales person to receive an offering tailored to your individual needs. No commitment.
Cloud App Protection Advanced protection for Microsoft 365 and Google Workspace apps, with additional proactive threat defense.
Available as on demand upgrade providing additional protection layer. Click here and contact a sales person to receive an offering tailored to your individual needs. No commitment.
Available as on demand upgrade providing additional protection layer. Click here and contact a sales person to receive an offering tailored to your individual needs. No commitment.
Multi-Factor
Authentication Single-tap, mobile-based multi-factor authentication that protects organizations from weak passwords and unauthorized access.
Available as on demand upgrade providing additional protection layer. Click here and contact a sales person to receive an offering tailored to your individual needs. No commitment.
Available as on demand upgrade providing additional protection layer. Click here and contact a sales person to receive an offering tailored to your individual needs. No commitment.
MDR Ultimate Service End-to-end digital security with proactive threat hunting.
Available as on demand upgrade providing additional protection layer. Click here and contact a sales person to receive an offering tailored to your individual needs. No commitment.
Available as on demand upgrade providing additional protection layer. Click here and contact a sales person to receive an offering tailored to your individual needs. No commitment.
Premium Support
Advanced Flawless deployment, operation and incident resolution. Leave it all to us.
Available as on demand upgrade providing additional protection layer. Click here and contact a sales person to receive an offering tailored to your individual needs. No commitment.
Available as on demand upgrade providing additional protection layer. Click here and contact a sales person to receive an offering tailored to your individual needs. No commitment.
Available as on demand upgrade providing additional protection layer. Click here and contact a sales person to receive an offering tailored to your individual needs. No commitment.
ESET AI Advisor ESET's proprietary generative AI cybersecurity assistant helps with interactive risk identification, analysis, and response
Threat Intelligence Get in-depth, up-to-date global knowledge about specific threats and attack sources.
Available as on demand upgrade providing additional protection layer. Click here and contact a sales person to receive an offering tailored to your individual needs. No commitment.
Available as on demand upgrade providing additional protection layer. Click here and contact a sales person to receive an offering tailored to your individual needs. No commitment.
Available as on demand upgrade providing additional protection layer. Click here and contact a sales person to receive an offering tailored to your individual needs. No commitment.
Available as on demand upgrade providing additional protection layer. Click here and contact a sales person to receive an offering tailored to your individual needs. No commitment.
Stay on top of cybersecurity news
Brought to you by awarded and recognized security researchers from ESET's 13 global R&D centers.
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Burnout is no joke - but it can be easily prevented with a focus on tackling one of its early manifestations in the form of alert fatigue.
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Attributing a cyberattack to a specific threat actor is a complex affair, as evidenced by new ESET research published this week
ESET Research details the tools and activities of a new China-aligned threat actor, CeranaKeeper, focusing on massive data exfiltration in Southeast Asia