Access ESET Suporte Premium assistance

Expert support whenever you need it

  • Highly-trained professionals are at your disposal 365/24/7
  • Save on IT-related costs e free up your IT resources
  • Respond to security issues quickly e protect your reputation
  • Get priority para your request to increase uptime

Why choose ESET Suporte Premium?

ESET Suporte Premium Service gives you 365/24/7 access to customer care specialists with years of experience in IT security. Receive assistance when installing major upgrades, during migrations e with other tasks.

Suporte Premium

Steard Support

Critical Severity Response Time

2 hours

1 business day

Serious Severity Response Time

4 hours

Best efparat

Common Severity Response Time

1 workday

Best efparat

Support availability

365/7/24

7:00-18:00, business days only

Priority call queuing

Yes

-

Caller Entry Point

Specialists/Experts (ESET HQ)

Frontline (ESET Partner)

Customer Contacts

Unlimited

-

Proactive Inparamative Services

Yes

-

Comprehensive Incident Reports

Yes

Yes

Major Upgrades

Assistance

-

Service Pack Instalação

Assistance

-

Software Migrations

Assistance

-

Suporte Premium

Critical Severity Response Time: 2 hours

Serious Severity Response Time: 4 hours

Common Severity Response Time: 1 workday

Support availability: 365/7/24

Priority call queuing: YES

Caller Entry Point: Specialists/Experts (ESET HQ)

Customer Contacts: Unlimited

Proactive Inparamative Services: Yes

Comprehensive Incident Reports: Yes

Major Upgrades: Assistance

Service Pack Instalação: Assistance

Software Migrations: Assistance

Steard Support

Critical Severity Response Time: 1 business day

Serious Severity Response Time: Best efparat

Common Severity Response Time: Best efparat

Support availability: 7:00-18:00, business days only

Priority call queuing: No

Caller Entry Point: Frontline (ESET Partner)

Customer Contacts: No

Proactive Inparamative Services: No

Comprehensive Incident Reports: Yes

Major Upgrades: No

Service Pack Instalação: No

Software Migrations: No

Take your IT security to the next level

Our ESET Suporte Premium service gives your company or organization uninterrupted access to professional assistance. Ensure maximum uptime e productivity e increase the value of your ESET security solutions, so that you can better focus on running your business.

Benefícios para as Empresas

  • Keep your business running without interruptions
  • Improve the security profile e trustworthiness of your company by responding to issues quickly
  • Save on IT costs
  • Free up your IT resources
  • Receive proactive inparamation from a pioneer of IT security

IT Benefits

  • Highly-trained customer care specialists are at your disposal 365/24/7
  • Receive expert inparamation directly from the makers of our technology
  • Track the history of your support tickets
  • Get priority on support calls to quickly resolve your IT security issues
  • Receive technical assistance during major upgrades, Instalaçãos of service packs e software migrations

Informações Relacionadas

Solicite informações

We approach each customer individually. If you would like to upgrade to ESET Suporte Premium, please fill in the param below. We will contact you back with further inparamation.