ESET Policy Hub

Legally speaking, about your privacy using ESET.

Return Policy

ESET prides itself on providing the best anti-malware products available today. We are committed to our clients' satisfaction with our products, and therefore offer a liberal 30-day return policy. If you are not 100% satisfied with your purchase, we will be happy to accept a return for a full refund of the purchase price.

How to return a product to ESET:

Please check your receipt to ensure that you have purchased the product directly from ESET Canada ( site). If you have not purchased the product from ESET Canada then you must return the product to the ESET reseller that you originally purchased from. Please be advised that resellers of the ESET product line may have different return policies than those of ESET and your purchase is governed by their terms. Returning your purchase with ESET Canada is just a phone call away. Please contact the team by phone (below). One of our friendly representatives will process your request immediately. Please be aware, once we have processed your request, it may take up to one full credit card billing cycle for the credit to appear on your credit card statement.

Contact Customer Success for your return at:

+1 (866) 343-ESET (3738) Option 1 
6:00am - 5:00pm Pacific Time [GMT-8], Monday - Friday