"ESET is committed to continue providing the best possible security and prevent COVID-19 in our community."
Richard Marko, Chief Executive Officer, ESET
Dear customers, partners and community,
As the Covid-19 virus pandemic continues to develop and affects people’s lives around the globe, we want to ensure you that we are committed to continue providing you with the best possible security during these uncertain times, implementing all necessary measures to keep ESET services working fully and ensuring the safety and health of our employees.
We understand that your priority at the moment is to keep your life and business as normal as possible and you can rest assured that ESET products and services will continue to protect you from the digital threats and risks so you can focus your attention on maintaining the continuity of your business and activities.
ESET has been here for you for over 30 years and we strive to maintain the reputation we have built. We are utilizing all available options for online collaboration in order to keep most of our staff safe working from home while serving our customers online. Moreover, we are also providing protective measures for the minority of our employees who need to be physically present at our premises.
Since the situation around the world has worsened considerably in the last few weeks and governments and businesses have started to implement restrictions to mobility and regular activities, we’re paying extra attention to publishing the most recent news and recommendations at our WeLiveSecurity.com portal on how to continue to work in a safe way. I recommend that you check those resources regularly to learn about cybersecurity risks during the current unprecedented situation.
Feel free to contact our local ESET teams with any question or concern you might have and visit our website for more information regularly as we are going to be implementing additional measures to ensure you are receiving the best protection. Additionally, our Customer Care and Technical teams continue to operate at full power and they are ready to assist you, as always, through our Support page.
Sincerely,
Richard Marko
Chief Executive Officer
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ESET during coronavirus outbreak
Frequently asked questions on ESET operation during coronavirus outbreak
Is ESET operating normally?
We take the protection of our employees seriously, and we’re deploying measures within the office or moving to a purely remote work mode in regions where the pandemic situation does not allow employees to come to ESET offices. Nevertheless, all our processes and technologies are fully operational.
What is ESET's business continuity plan?
ESET maintains a business continuity management program that is reviewed and updated continuously. ESET uses a business impact-based approach to designing measures and response plans that help us to ensure continuity of our business processes and supporting staff, workplaces, technologies and critical services. Our pandemic flu plan is an integral part of our business continuity plan. ESET relies on the geographic distribution of our employees and utilization of all available means to work remotely in case of office closures for health and safety reasons.
Will my services be impacted?
ESET maintains a business continuity management program that is reviewed and updated continuously. ESET uses a business impact-based approach to designing measures and response plans that help us to ensure continuity of our business processes and supporting staff, workplaces, technologies and critical services. We build our services to be resilient enough to remain available with limited or no maintenance.
However, some processes and services, like technical support, need active support from our staff. ESET relies on geographic distribution of our employees and utilization of all available means to work remotely in case of office closures for health and safety reasons. All our services are fully available to our customers to date, and we are committed to meeting service level agreements set for these services.
Will my cloud services be impacted?
We do not expect any unavailability of our cloud services due to COVID-19. ESET maintains a business continuity management program that is reviewed and updated continuously. ESET uses a business impact-based approach to designing measures and response plans that help us to ensure continuity of our business processes and supporting staff, workplaces, technologies and critical services. We build ESET Cloud Administrator, ESET Dynamic Threat Defense and other cloud services infrastructure on top of industry-leading cloud vendors providing sufficient capacity and service scalability.
Therefore, our cloud services are resilient enough to remain available with limited or no maintenance. ESET relies on geographic distribution of our employees and utilization of all available means to work remotely in case of office closure for health and safety reasons. All our services are fully available to our customers to date, and we are committed to meeting service level agreements set for these services.
How can I get updates on COVID-19 from ESET?
ESET will provide information on any important service notification via standard communication channels. You can find more updates on the status of COVID-19 handling on our website or blog at www.welivesecurity.com. Please contact our technical support team if you have any questions or concerns regarding the COVID-19 situation at ESET.
Is ESET providing any special assistance to the community?
ESET is in constant communication with our local teams, partners, channel network and customers and making sure there are measures in place so they can stay protected against digital threats during these complex times. Contact the ESET team in your country to learn more about what ESET can do to help you and your organization stay safe from digital risks while the COVID-19 situation develops.