ESET Customer Care Wizard

Please be aware

Ensure that you have your licence details to hand when you call, which can be found by following:

  • In your ESET licence details email
  • For Windows ESET security products, please open the ESET program and go to help and support > details for technical support
  • For macOS ESET security products, please open ESET from the top bar then go to help > details for customer care
  • For ESET Security Management Center, please go to more > licence management
  • For ESET Endpoint Encryption client, please right click on the ESET Endpoint Encryption icon and click on about > more
  • For ESET Endpoint Encryption Server, please click on the organisation name > licences > details

If any of the above isn't available, you may be able to find through:

  • An existing case reference number
  • The email address directly associated to the licence