ESET Customer Care Wizard

ALERT - Due to internal staff training there may be a longer than usual phone waiting time, unless your case is urgent please use the
Customer Care Wizard, to raise your support ticket and we will respond to you as soon as possible.

Please be aware

Ensure that you have your licence details to hand when you call, which can be found by following:

  • In your ESET licence details email
  • For Windows ESET security products, please open the ESET program and go to help and support > details for technical support
  • For macOS ESET security products, please open ESET from the top bar then go to help > details for customer care
  • For ESET Security Management Center, please go to more > licence management
  • For ESET Endpoint Encryption client, please right click on the ESET Endpoint Encryption icon and click on about > more
  • For ESET Endpoint Encryption Server, please click on the organisation name > licences > details

If any of the above isn't available, you may be able to find through:

  • An existing case reference number
  • The email address directly associated to the licence