Please be aware
ESET UK has introduced a new support ticketing system, if you choose to phone in, you will be asked to provide some details relating to the ESET licence that you are contacting us about
To speed up the process it will be helpful if you can have any one of the following pieces of information available -
Either your ESET username (AV-xxxxxxx or EAV-xxxxxxxxxx), ESET Licence key (xxxx-xxxx-xxxx-xxxx-xxxx) or the ESET Public Licence ID (xxx-xxx-xxx)
The above information can be found by following the KB article KB2822 or from your ESET Licence e-mail.