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Our consumer security product line has evolved.
ESET Internet Security, ESET Cyber Security, ESET Cyber Security Pro and ESET Smart Security Premium are now part of our all-in-one protection plans, which also feature new privacy and identity enhancements. If you currently have a subscription for either of these products, click on the respective product name to learn more about your download, renew and upgrade options.
You can renew, enlarge or upgrade your subscription at any time.
Please note, that if you're currently using ESET Internet Security, ESET Cyber Security, ESET Cyber Security Pro or ESET Smart Security Premium, you’ll be asked to Convert your licence to the respective ESET HOME Security all-in-one protection plan during each of these transactions.
If these options are not present in your account, it’s likely that your licence has already expired. If this is the case, we recommend purchasing a new all-in-one protection plan.
Watch the video guide on how to add additional devices to your subscription.
If you have lost or forgotten your subscription information (username, password, or activation key), you can have it resent to your email address. Simply click here and insert enter the email address you originally used to register or activate your ESET subscription.
You can install ESET by following these simple steps:
Additional details regarding product installation and activation can be found here.
Watch the step-by-step video guide on how to download and install ESET HOME Security.
If you have purchased a boxed ESET solution, you can activate it here.
All new features are available to customers using ESET HOME Security Essential, Premium or Ultimate subscription or ESET Internet Security or ESET Smart Security Premium product version 17 or higher. You can check which ESET subscription are you currently using here
No, if you renewed your subscription you do not have to reinstall on the same computer. No further action is required for home users after renewal.
Some home users might experience a brief delay before the expiration date is updated and programme module updates are downloaded. Your virus protection will remain active and your computer will be secure during this time.
Auto-renew is continuous, unless you turn it off after your purchase, via your account. Turning off auto-renew will not cancel your subscription—your ESET protection will continue until it expires. We will notify you before expiration so that you may renew manually.
You may cancel automatic renewal at any time.
Users may experience a brief delay before the expiration date is updated and programme updates are downloaded. Your virus protection will remain active, and your computer will be secure. If you renew before your expiration date, your new expiration date will not take effect until your original expiration date passes. If more than 24h pass and the subscription is still showing as not updated, activate your product again with your activation key.
If you do not receive an email from ESET within 24 hours of purchasing or activation, see below for suggested actions to take:
If you still do not receive either message, your email address may have been misspelled during the purchase process. In this case, complete a technical support request.
If you currently have an active ESET Internet Security, ESET Cyber Security or ESET Smart Security Premium subscription, it will continue to provide the familiar protection until it expires. No immediate action is required on your part. When it's time for renewal, you will be given the option to convert your licence to the respective ESET HOME Security subscription tier. This ensures the continuity of your product and protection. This transition will not result in the loss of any features.
Please note that to activate your protection using ESET HOME Security Essential, Premium or Ultimate, you need to connect your device to your ESET HOME account. You can easily do this by following these simple steps.
The recommended way is to do it via ESET PROTECT Cloud. Managing your endpoints centrally saves time, is more efficient and provides 24/7 peace of mind. Our security management console is included free with your subscription.
If you prefer to download manually, you can download the installation file on this page.
All products installed via cloud console are updated automatically.
If you want to upgrade or update your business software to the latest version, you can do so on this page. Choose your business product and follow the given instructions.
You can renew your subscription online via your subscription account, where you can renew, upgrade, or add devices to your current business subscription.
If these options are not present in your account, it’s likely that your subscription has already expired. If this is the case, we recommend purchasing a new subscription here.
ESET does not currently offer a licence extension programme. However, you can renew up to 90 days before your licence expires. If you decide to renew before your expiration date, your new expiration date will not take effect until your original expiration date passes.
Example: If you renew on the 15th of this month and your expiration date is not until the 1st of next month, your new expiration date will not take effect until the 1st of next month.
On-premise management guide is available step-by-step on this page.
You can log in and enjoy the freedom of creating customer sites and ordering monthly MSP subscriptions of ESET solutions for your customers. ESET MSP Administrator offers:
Thanks to ESET PROTECT Cloud you can log into your console and manage your devices from anywhere. ESET PROTECT Cloud is your main dashboard for managing security across your entire organisation. Cloud console provides you with:
Renewing with ESET means you can continue to enjoy full protection with no interruptions. Your ESET software will save all your preferences and devices, plus there is no need to waste time reinstalling.
We value our existing customers and strive to provide them with fair prices, which are communicated in advance. This means we can offer:
Freedom of choice
Choose whether you prefer a manual or automatic renewal of your licence (see terms here).
Fair pricing and renewal
The price displayed is valid until the time of your renewal. If a savings amount is shown, it represents the difference between the first term’s price and the official, updated list price. While the price is subject to change, we will always send you a notification email in advance.
If your renewal is more expensive than the discounted prices shown on our website, please contact our Customer Support team on 01202 405 405, choosing option 4, or contact us at customerservices@eset.co.uk. A team member will be more than happy to price-match this for you.
30-day money-back guarantee
We are committed to your satisfaction and offer a 30-day money-back guarantee. This means that if you aren’t 100% happy with your purchase, we offer a full refund of your purchase price.
If you have any questions or complaints, phone our Customer Service team on 01202 405 405 or email us at sales@eset.co.uk.
Prior to your renewal, we will send you an email with a link that leads directly to your renewal page. All you need to do is follow this link. Alternatively, you can turn on auto-renewals and never have to worry about a break in your online protection.
With auto-renewals activated 30 days prior to your renewal date, we’ll send you an email confirming your renewal pricing and remind you that the payment will be taken automatically. If you would prefer to renew manually, please use the following steps:
You can also visit the ESET upgrade page and follow the instructions to renew your licence. Remember, if you decide to renew early, extra time will be added to your existing licence expiry date, ensuring you will never lose any coverage.
If you have lost your ESET licence, you may need to purchase a new subscription for your ESET software. Firstly, it is worth checking whether or not your licence has expired. Visit our lost licence page to locate your licence information if you have lost or forgotten your details. This information can be sent to your registered email address, allowing you to access your account.
If you are worried about your licence expiring, turn on auto-pay in your ESET account, This will ensure you benefit from continuous protection and fair renewal pricing.
ESET software comes with the option to auto-renew, meaning you’ll never need to remember to renew your subscription manually. This ensures there is no risk of your licence and protection expiring or lapsing, which could otherwise put you at risk. You can even choose to pay monthly or annually.
When auto-renewing, you’ll receive an email 30 days prior to your renewal date informing you of your new renewal pricing. This ensures you have the chance to make any necessary changes to your coverage.
When you purchase an ESET product, auto-renewal will be set to on as default. However, this can be turned off at any time via the customer portal. Don’t worry, switching off auto-renewals won't cancel your licence, only the automated renewal.
Please note after submitting your order with ESET, you will receive the auto-renew agreement via email and have the option to turn auto-renewal off at any time.
If requested by our support team, go through to our remote support section
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