A single place to download, install and manage subscriptions.
Step-by-step download


Manage subscriptions and deploy ESET solutions via the cloud console.

A single place to download, install and manage subscriptions.
Step-by-step download


Manage subscriptions and deploy ESET solutions via the cloud console.

Retrieve My
Activation Key

Download Or
Reinstall

Transfer To A
New Device

A

Manage
Autorenewal

Refer A Friend
for Home

Need help with something else? See below the FAQs for Home and Business or Contact Support.

Remote Support

If requested by our support team, go through to our remote support section

Our consumer security product line has evolved.

ESET Internet Security, ESET Cyber Security, ESET Cyber Security Pro and ESET Smart Security Premium are now part of our all-in-one protection plans, which also feature new privacy and identity enhancements. If you currently have a subscription for either of these products, click on the respective product name to learn more about your download, renew and upgrade options.

FAQs For Home Products

How can I renew, add more devices or modify my current subsciption?

You can renew, enlarge or upgrade your subscription at any time.

  1. Start by logging into eStore account using your Activation key or Licence key.
  2. To renew your subscription, select the “Extend” option and adjust the period or number of devices you’d like to cover.
  3. If you want to add additional devices keeping the original expiration date, select “Enlarge” and adjust number of devices you’d like to cover. We’ll match the expiry date and calculate the pro-rated price for your extra devices.
  4. Check your inbox for a confirmation email and further installation instructions.

Please note, that if you're currently using ESET Internet Security, ESET Cyber Security, ESET Cyber Security Pro or ESET Smart Security Premium, you’ll be asked to Convert your licence to the respective ESET HOME Security all-in-one protection plan during each of these transactions.

If these options are not present in your account, it’s likely that your licence has already expired. If this is the case, we recommend purchasing a new all-in-one protection plan.

Watch the video guide on how to add additional devices to your subscription.

How do I retrieve my subscription information?

If you have lost or forgotten your subscription information (username, password, or activation key), you can have it resent to your email address. Simply click here and insert enter the email address you originally used to register or activate your ESET subscription.

How do I download and install ESET after purchase?

You can install ESET by following these simple steps:

  1. Uninstall any previously installed antivirus software on your system.
  2. Click on the “GET STARTED” button on this page and create or login to your ESET HOME.
  3. Install ESET on your devices by clicking on "Protect device" button. In case you need to add your subscription first, use the “Add subscription” button.
  4. Choose your operating system and download the installer file.
  5. Install by following on-screen instructions.

Additional details regarding product installation and activation can be found here.

Watch the step-by-step video guide on how to download and install ESET HOME Security.

How do I transfer my ESET subscription to a new computer or device?

  1. Uninstall ESET from your old device. If your old device is not working, disconnect the device from your subscription via  ESET HOME.
  2. Download and install your ESET product on your new computer or mobile device. 

Additional details regarding transferring your subscription can be found here

How do I activate my retail product subscription?

If you have purchased a boxed ESET solution, you can activate it here.

How do I know if my ESET product has all the new features available?

All new features are available to customers using ESET HOME Security Essential, Premium or Ultimate subscription or ESET Internet Security or ESET Smart Security Premium product version 17 or higher. You can check which ESET subscription are you currently using here

Do I need to reinstall after renewing?

No, if you renewed your subscription you do not have to reinstall on the same computer. No further action is required for home users after renewal.

Some home users might experience a brief delay before the expiration date is updated and programme module updates are downloaded. Your virus protection will remain active and your computer will be secure during this time.

How can I cancel my automatic renewal?

Auto-renew is continuous, unless you turn it off after your purchase, via your account. Turning off auto-renew will not cancel your subscription—your ESET protection will continue until it expires. We will notify you before expiration so that you may renew manually.

You may cancel automatic renewal at any time.  

  1. Start by logging into your account using your Licence key or Licence ID.
  2. Proceed to the Subscription Management page, where you may use the “Auto-Renewal” slider to cancel the renewal of your subscription.
  3. Confirm your selection to renew manually. 

I just renewed, but my old expiration date is still displayed in the program—why?

Users may experience a brief delay before the expiration date is updated and programme updates are downloaded. Your virus protection will remain active, and your computer will be secure. If you renew before your expiration date, your new expiration date will not take effect until your original expiration date passes. If more than 24h pass and the subscription is still showing as not updated, activate your product again with your activation key.

I never received the subscription email containing my Username and Password/Activation Key – what can I do?

If you do not receive an email from ESET within 24 hours of purchasing or activation, see below for suggested actions to take: 

  • Check your spam and secondary inbox folders. 
  • Gmail users: Look in the Promotions folder. 
  • Visit the Lost Licence page to have your ESET-issued Username and License Key resent.  

If you still do not receive either message, your email address may have been misspelled during the purchase process. In this case, complete a technical support request. 

How do I upgrade my ESET Windows home product to the latest version?

  1. Uninstall your current ESET product.  
  2. Download the installation file of the latest version of ESET product here.  
  3. Double-click the file to open ESET Live Installer. 
  4. Follow the on-screen instructions to install and activate your ESET product.  

More details here

Can I still use and renew ESET Internet Security, ESET Cyber Security or ESET Smart Security Premium?

If you currently have an active ESET Internet Security, ESET Cyber Security or ESET Smart Security Premium subscription, it will continue to provide the familiar protection until it expires. No immediate action is required on your part. When it's time for renewal, you will be given the option to convert your licence to the respective ESET HOME Security subscription tier. This ensures the continuity of your product and protection. This transition will not result in the loss of any features.

Please note that to activate your protection using ESET HOME Security Essential, Premium or Ultimate, you need to connect your device to your ESET HOME account. You can easily do this by following these simple steps.

FAQs For Business Products

How do I download the installation file for my business product?

The recommended way is to do it via ESET PROTECT Cloud. Managing your endpoints centrally saves time, is more efficient and provides 24/7 peace of mind. Our security management console is included free with your subscription.

If you prefer to download manually, you can download the installation file on this page

Can I upgrade or update my product to the latest version?

All products installed via cloud console are updated automatically.

If you want to upgrade or update your business software to the latest version, you can do so on this page. Choose your business product and follow the given instructions. 

How do I renew, upgrade or add devices to my business subscription?

You can renew your subscription online via your subscription account, where you can renew, upgrade, or add devices to your current business subscription.

  1. Start by logging into your account using your Licence key or Licence ID.
  2. To renew your subscription, select the “Extend” option and adjust the period or number of devices you’d like to cover.
  3. If you want to add additional devices keeping the original expiration date, select “Enlarge” and adjust number of devices you’d like to cover. We’ll match the expiry date and calculate the pro-rated price for your extra devices. 

If these options are not present in your account, it’s likely that your subscription has already expired. If this is the case, we recommend purchasing a new subscription here

How can I extend or upgrade my subscription before renewal period?

ESET does not currently offer a licence extension programme. However, you can renew up to 90 days before your licence expires. If you decide to renew before your expiration date, your new expiration date will not take effect until your original expiration date passes.

Example: If you renew on the 15th of this month and your expiration date is not until the 1st of next month, your new expiration date will not take effect until the 1st of next month.

How can I set up my console and manage my devices on-premises?

On-premise management guide is available step-by-step on this page.

How can I log into Managed Service Provider Administrator?

You can log in and enjoy the freedom of creating customer sites and ordering monthly MSP subscriptions of ESET solutions for your customers. ESET MSP Administrator offers: 

  • Complete self-service 
  • Daily billing, monthly invoicing 
  • Immediate order fulfilments 
  • Detailed, live usage reporting 

Where can I manage my business devices?

Thanks to ESET PROTECT Cloud you can log into your console and manage your devices from anywhere. ESET PROTECT Cloud is your main dashboard for managing security across your entire organisation. Cloud console provides you with: 

  • Instant visibility of network security 
  • Automated resolution of security incidents 
  • Manage endpoints, servers and mobiles 
  • Full-disk encryption and cloud sandbox management 
  • Flexible reporting and configuration with preset policy templates

Pricing and Payment FAQs

What are the benefits of renewing directly with ESET?

Renewing with ESET means you can continue to enjoy full protection with no interruptions. Your ESET software will save all your preferences and devices, plus there is no need to waste time reinstalling.

We value our existing customers and strive to provide them with fair prices, which are communicated in advance. This means we can offer:

Freedom of choice
Choose whether you prefer a manual or automatic renewal of your licence (see terms here).

Fair pricing and renewal
The price displayed is valid until the time of your renewal. If a savings amount is shown, it represents the difference between the first term’s price and the official, updated list price. While the price is subject to change, we will always send you a notification email in advance.

If your renewal is more expensive than the discounted prices shown on our website, please contact our Customer Support team on 01202 405 405, choosing option 4, or contact us at customerservices@eset.co.uk. A team member will be more than happy to price-match this for you.

30-day money-back guarantee
We are committed to your satisfaction and offer a 30-day money-back guarantee. This means that if you aren’t 100% happy with your purchase, we offer a full refund of your purchase price.

If you have any questions or complaints, phone our Customer Service team on 01202 405 405 or email us at sales@eset.co.uk.

Where can I renew my ESET licence?

Prior to your renewal, we will send you an email with a link that leads directly to your renewal page. All you need to do is follow this link. Alternatively, you can turn on auto-renewals and never have to worry about a break in your online protection.

With auto-renewals activated 30 days prior to your renewal date, we’ll send you an email confirming your renewal pricing and remind you that the payment will be taken automatically. If you would prefer to renew manually, please use the following steps:

  1. The easiest way to renew your ESET licence is to visit our existing customer page and click ‘renew now’.
  2. You will then be prompted to enter your licence key, which will bring up your local renewals page.
  3. Click to extend, and your ESET renewal price will be calculated, this is prorated for volume discounts.
  4. Once you are happy to continue, click ‘update now’ or ‘upgrade now’.
  5. You can then click ‘proceed to checkout’ to complete your ESET renewal.

You can also visit the ESET upgrade page and follow the instructions to renew your licence. Remember, if you decide to renew early, extra time will be added to your existing licence expiry date, ensuring you will never lose any coverage.

Help, I’ve lost my licence

If you have lost your ESET licence, you may need to purchase a new subscription for your ESET software. Firstly, it is worth checking whether or not your licence has expired. Visit our lost licence page to locate your licence information if you have lost or forgotten your details. This information can be sent to your registered email address, allowing you to access your account.

If you are worried about your licence expiring, turn on auto-pay in your ESET account, This will ensure you benefit from continuous protection and fair renewal pricing.

Should I turn on automated ESET renewals?

ESET software comes with the option to auto-renew, meaning you’ll never need to remember to renew your subscription manually. This ensures there is no risk of your licence and protection expiring or lapsing, which could otherwise put you at risk. You can even choose to pay monthly or annually.

When auto-renewing, you’ll receive an email 30 days prior to your renewal date informing you of your new renewal pricing. This ensures you have the chance to make any necessary changes to your coverage.

When you purchase an ESET product, auto-renewal will be set to on as default. However, this can be turned off at any time via the customer portal. Don’t worry, switching off auto-renewals won't cancel your licence, only the automated renewal.

Please note after submitting your order with ESET, you will receive the auto-renew agreement via email and have the option to turn auto-renewal off at any time.

Support And Useful Links

Remote Support

If requested by our support team, go through to our remote support section

Technical Support

Send an email to technical support or sales using our interactive form.

Product Guides

Find manuals and documentation tailored for your product type & version.

Troubleshooting

Browse through setup guides and find solutions to technical problems.

Security Forum

Consult issues with peers and qualified moderators at official ESET security forum.

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