You can renew, enlarge or upgrade your subscription at any time.

1. Start by logging into eStore account using your Activation key or Licence key.
2. To renew your subscription, select the “Extend” option and adjust the period or number of devices you’d like to cover.
3. If you want to add additional devices keeping the original expiration date, select “Enlarge” and adjust number of devices you’d like to cover. We’ll match the expiry date and calculate the pro-rated price for your extra devices.
4. Check your inbox for a confirmation email and further installation instructions.

Please note, that if you're currently using ESET Internet Security, ESET Cyber Security, ESET Cyber Security Pro or ESET Smart Security Premium, you’ll be asked to Convert your licence to the respective ESET HOME Security all-in-one protection plan during each of these transactions.

If these options are not present in your account, it’s likely that your licence has already expired. If this is the case, we recommend purchasing a new all-in-one protection plan.

If you have lost or forgotten your subscription information (username, password, or activation key), you can have it resent to your email address. Simply click here and insert enter the email address you originally used to register or activate your ESET subscription.

You can install ESET by following these simple steps:

1. Uninstall any previously installed antivirus software on your system.
2. Click on the “GET STARTED” button on this page and create or login to your ESET HOME.
3. Install ESET on your devices by clicking on "Protect device" button. In case you need to add your subscription first, use the “Add subscription” button.
4. Choose your operating system and download the installer file.
5. Install by following on-screen instructions.

Additional details regarding product installation and activation can be found here.

1. Uninstall ESET from your old device. If your old device is not working, disconnect the device from your subscription via  ESET HOME.
2. Download and install your ESET product on your new computer or mobile device. 

Additional details regarding transferring your subscription can be found here. 

If you have purchased a boxed ESET solution, you can activate it here.

All new features are available to customers using ESET HOME Security Essential, Premium or Ultimate subscription or ESET Internet Security or ESET Smart Security Premium product version 17 or higher. You can check which ESET subscription are you currently using here

No, if you renewed your subscription you do not have to reinstall on the same computer. No further action is required for home users after renewal.

Some home users might experience a brief delay before the expiration date is updated and programme module updates are downloaded. Your virus protection will remain active and your computer will be secure during this time.

Auto-renew is continuous, unless you turn it off after your purchase, via your account. Turning off auto-renew will not cancel your subscription—your ESET protection will continue until it expires. We will notify you before expiration so that you may renew manually.

You may cancel automatic renewal at any time.  

1. Start by logging into your account using your Licence key or Licence ID.
2. Proceed to the Subscription Management page, where you may use the “Auto-Renewal” slider to cancel the renewal of your subscription.
3. Confirm your selection to renew manually. 

Users may experience a brief delay before the expiration date is updated and programme updates are downloaded. Your virus protection will remain active, and your computer will be secure. If you renew before your expiration date, your new expiration date will not take effect until your original expiration date passes. If more than 24h pass and the subscription is still showing as not updated, activate your product again with your activation key.

If you do not receive an email from ESET within 24 hours of purchasing or activation, see below for suggested actions to take: 

• Check your spam and secondary inbox folders. 
• Gmail users: Look in the Promotions folder. 
• Visit the Lost Licence page to have your ESET-issued Username and License Key resent.  

If you still do not receive either message, your email address may have been misspelled during the purchase process. In this case, complete a technical support request. 

1. Uninstall your current ESET product.  
2. Download the installation file of the latest version of ESET product here.  
3. Double-click the file to open ESET Live Installer. 
4. Follow the on-screen instructions to install and activate your ESET product.  

More details here. 

If you currently have an active ESET Internet Security, ESET Cyber Security or ESET Smart Security Premium subscription, it will continue to provide the familiar protection until it expires. No immediate action is required on your part. When it's time for renewal, you will be given the option to convert your licence to the respective ESET HOME Security subscription tier. This ensures the continuity of your product and protection. This transition will not result in the loss of any features.

Please note that to activate your protection using ESET HOME Security Essential, Premium or Ultimate, you need to connect your device to your ESET HOME account. You can easily do this by following these simple steps.

The recommended way is to do it via ESET PROTECT Cloud. Managing your endpoints centrally saves time, is more efficient and provides 24/7 peace of mind. Our security management console is included free with your subscription.

If you prefer to download manually, you can download the installation file on this page. 

All products installed via cloud console are updated automatically.

If you want to upgrade or update your business software to the latest version, you can do so on this page. Choose your business product and follow the given instructions. 

You can renew your subscription online via your subscription account, where you can renew, upgrade, or add devices to your current business subscription.

1. Start by logging into your account using your Licence key or Licence ID.
2. To renew your subscription, select the “Extend” option and adjust the period or number of devices you’d like to cover.
3. If you want to add additional devices keeping the original expiration date, select “Enlarge” and adjust number of devices you’d like to cover. We’ll match the expiry date and calculate the pro-rated price for your extra devices. 

If these options are not present in your account, it’s likely that your subscription has already expired. If this is the case, we recommend purchasing a new subscription here. 

ESET does not currently offer a licence extension programme. However, you can renew up to 90 days before your licence expires. If you decide to renew before your expiration date, your new expiration date will not take effect until your original expiration date passes.

Example: If you renew on the 15th of this month and your expiration date is not until the 1st of next month, your new expiration date will not take effect until the 1st of next month.

On-premise management guide is available step-by-step on this page.

You can log in and enjoy the freedom of creating customer sites and ordering monthly MSP subscriptions of ESET solutions for your customers. ESET MSP Administrator offers: 

• Complete self-service 
• Daily billing, monthly invoicing 
• Immediate order fulfilments 
• Detailed, live usage reporting 

Thanks to ESET PROTECT Cloud you can log into your console and manage your devices from anywhere. ESET PROTECT Cloud is your main dashboard for managing security across your entire organisation. Cloud console provides you with: 

• Instant visibility of network security 
• Automated resolution of security incidents 
• Manage endpoints, servers and mobiles 
• Full-disk encryption and cloud sandbox management 
• Flexible reporting and configuration with preset policy templates