Lost ESET licence

Retrieve your lost or forgotten ESET licence

When you purchase an ESET product, you will receive an email from ESET containing your ESET-issued username, password and licence key, along with other important licence information. This email will be delivered to the email address used at the time of purchase. If you have not received this email, please check your junk or spam email folder.

If your ESET product is already installed, you can easily find your licence details – simply open the app and use the keyboard shortcut: Ctrl + U.

For macOS please use Command + U.

For more info click here.

Don't lose your licence information ever again. Create your ESET HOME account to have it available at all times, wherever you go.

If you are a Business customer, we recommend you use ESET Business Account to manage and retrieve your licence information.


If you have lost or forgotten your licence information (username or Licence key) please contact us

We offer support Monday to Friday from 08:30 - 17:30 and we will be happy to assist you.

Please email us on CustomerServices@eset.co.uk with your name, telephone number and with the email address you have used for your ESET account.

Alternatively please call us on 01202 405 405 Option 4 for customer service or complete the form below.

If you are a Business customer, we recommend you use ESET Business Account to manage and retrieve your license information.


If you need to make any other changes, are using a trial version, or have changed your email address since your purchase, please contact your local ESET Customer Care.