Remote Support

Connect with an ESET Support Agent

If you're on a call with ESET Customer Care, enter the session key your agent provides to start a secure remote session.

Checking support availabilityMonday-Friday, 6 a.m. to 5 p.m. PT

Enter your session key

Your agent will read you a 7-digit session key over the phone. Enter it exactly as provided.

Only continue while speaking with ESET Customer Care. Do not enter a session key unless an ESET agent has provided it to you during your call.

How it works
01

Call ESET Customer Care

Tell the agent about your issue.

02

Receive your session key

Your agent will generate a 7-digit key and read it to you over the phone.

03

Enter the key above

Click start session to begin.

ESET reserves the right to terminate and or suspend your license, any user name or password or other identifier whether chosen by you or provided by us, for any reason, or take any other action deemed appropriate if we determine you have engaged in any abusive or otherwise objectionable behavior towards ESET representatives.