You can renew, enlarge or upgrade your subscription at any time.

1. Start by logging into your account using your License key or License ID.
2. To renew your subscription, select the “Extend” option and adjust the period or number of devices you’d like to cover.
3. If you want to add additional devices keeping the original expiration date, select “Enlarge” and adjust number of devices you’d like to cover. We’ll match the expiry date and calculate the pro-rated price for your extra devices.

If these options are not present in your account, it’s likely that your subscription has already expired. If this is the case, we recommend purchasing a new subscription. 

If you have lost or forgotten your subscription information (username, password, or license key), you can have it resent to your email address. Simply click here and insert enter the email address you originally used to register or activate your ESET subscription.

Auto-renew is continuous, unless you turn it off after your purchase, via your account. Turning off auto-renew will not cancel your subscription—your ESET protection will continue until it expires. We will notify you before expiration so that you may renew manually.

You may cancel automatic renewal at any time.  

1. Start by logging into your account using your License key or License ID.
2. Proceed to the Subscription Management page, where you may use the “Auto-Renewal” slider to cancel the renewal of your subscription.
3. Confirm your selection to renew manually. 

You can install ESET by following these simple steps:

1. Uninstall any previously installed antivirus software on your system.
2. Choose and download your ESET product on this page.
3. Install by following on-screen instructions.  

Additional details regarding product installation and activation can be found here. 

1. Uninstall ESET from your old device. If your old device is not working, disconnect the device from your subscription via ESET HOME.
2. Download and install your ESET product on your new computer or mobile device. 

Additional details regarding transferring your subscription can be found here. 

If you have purchased a boxed ESET solution, you can activate it here.

No, if you renewed your subscription you do not have to reinstall on the same computer. No further action is required for home users after renewal.

Some home users might experience a brief delay before the expiration date is updated and program module updates are downloaded. Your virus protection will remain active and your computer will be secure during this time.

Users may experience a brief delay before the expiration date is updated and program updates are downloaded. Your virus protection will remain active, and your computer will be secure. If you renew before your expiration date, your new expiration date will not take effect until your original expiration date passes. If more than 24h pass and the subscription is still showing as not updated, activate your product again with your license key.

If you do not receive an email from ESET within 24 hours of purchasing or activation, see below for suggested actions to take: 

• Check your spam and secondary inbox folders. 
• Gmail users: Look in the Promotions folder. 
• Visit the Lost License page to have your ESET-issued Username and License Key resent.  

If you still do not receive either message, your email address may have been misspelled during the purchase process. In this case, complete a technical support request. 

1. Uninstall your current ESET product.  
2. Download the installation file of the latest version of ESET product here.  
3. Double-click the file to open ESET Live Installer. 
4. Follow the on-screen instructions to install and activate your ESET product.  

More details here. 

The recommended way is to do it via ESET PROTECT Cloud. Managing your endpoints centrally saves time, is more efficient and provides 24/7 peace of mind. Our security management console is included free with your subscription.

If you prefer to download manually, you can download the installation file on this page. 

All products installed via cloud console are updated automatically.

If you want to upgrade or update your business software to the latest version, you can do so on this page. Choose your business product and follow the given instructions. 

Contact your reseller or MSP Provider to discuss your renew options and the latest offers.

In case you would prefer to renew yourself, you can do it online via your subscription account where you can renew, upgrade or add devices to your current business subscription.

1. Start by logging into your account using your License key or License ID.
2. To renew your subscription, select the “Extend” option and adjust the period or number of devices you’d like to cover.
3. If you want to add additional devices keeping the original expiration date, select “Enlarge” and adjust number of devices you’d like to cover. We’ll match the expiry date and calculate the pro-rated price for your extra devices. 

If these options are not present in your account, it’s likely that your subscription has already expired. If this is the case, we recommend purchasing a new subscription here. 

Thanks to ESET PROTECT Cloud you can log into your console and manage your devices from anywhere. ESET PROTECT Cloud is your main dashboard for managing security across your entire organization. Cloud console provides you with: 

• Instant visibility of network security 
• Automated resolution of security incidents 
• Manage endpoints, servers and mobiles 
• Full-disk encryption and cloud sandbox management 
• Flexible reporting and configuration with preset policy templates

On-premise management guide is available step-by-step on this page.

Log into ESET Partner Portal and manage business with your end customers. ESET Partner Portal enables you to: 

• Register your opportunities via Deal registration form 
• Place your orders 
• Manage subscriptions and invoices 
• Enroll to trainings, events and more 

You can log in and enjoy the freedom of creating customer sites and ordering monthly MSP licenses of ESET solutions for your customers. ESET MSP Administrator offers: 

• Complete self-service 
• Daily billing, monthly invoicing 
• Immediate order fulfilments 
• Detailed, live usage reporting