Trustpilot

Most trusted internet security software in the UK according to Trustpilot.

FAQ

Frequently Asked Questions

Gemini - General

How do I download/install ESET after purchase?

You can install ESET by following these simple steps:

  1. Uninstall any previously installed antivirus software on your system.
  2. Click on the “GET STARTED” button on this page and create or login to your ESET HOME.
  3. Install ESET on your devices by clicking on "Protect device" button. In case you need to add your subscription first, use the “Add subscription” button.
  4. Choose your operating system and download the installer file.
  5. Install by following on-screen instructions.

Additional details regarding product installation and activation can be found here.

Can I try ESET before buying?

Yes! A free 30-day trial can be downloaded here.

Can I still purchase ESET Internet Security or ESET Smart Security Premium?

These subscriptions have been replaced with our new subscription tiers: ESET HOME Security Essential and ESET HOME Security Premium.

Using the same award-winning multilayered technology trusted by over 1 billion users worldwide, our new plans offer a range of options to suit the number of devices you wish to protect per year. All-in-one protection plans are also compatible across all major operating systems. Learn more about our recent privacy protection enhancements here.

What is included in the all-in-one protection plans?

Our all-in-one protection plans consist of different combinations of products and features. This depends on the level of protection they provide. As a result, the name of the specific product you activate under the all-in-one protection plan may differ from the name of the all-in-one protection plan. More information on what is included in a specific subscription plan is available here.

What’s different about the new all-in-one protection plans?

Our new all-in-one protection plans will elevate your privacy and security to new heights, thanks to powerful features like the Virtual Private Network (VPN) and the Browser Privacy & Security extension. These features seamlessly integrate into our new subscription tiers alongside all the features you already rely on, which remain intact.

Can I still purchase NOD32 Antivirus?

Yes, you can! Our legendary ESET NOD32 Antivirus is available for purchase here.

By the way, NOD32 technology remains at the core of all our security products, including all ESET HOME Security plans. It's the legendary foundation that has propelled us into being a leading name in cybersecurity. With a proud history of more than 100 prestigious VB100 awards, we are committed to continuing the story of NOD32, ensuring it is continually enhanced with additional layers of protection to remain as effective as ever in protecting your digital life.

Can I protect mobile phones or multiple operating systems with my ESET subscription?

Definitely. ESET HOME Security Essential, ESET HOME Security Premium and ESET HOME Security Ultimate are multi-platform solutions. Use them to secure all your Windows, macOS and Android devices under one subscription—simply select how many devices you wish to protect, and enjoy powerful digital security.

Gemini - Additional

Does ESET protect against types of malware such as ransomware?

 

You bet it does! ESET offers full protection against all forms of malware, including ransomware, spyware, keyloggers and adware. We use machine learning to stay up-to-date even with new and never-before-seen threats.

 

FAQ - old

How do I download/install ESET Smart Security Premium after purchase?

You can install ESET Smart Security Premium by following these simple steps:

1. Uninstall any previously installed antivirus software on your system.
2. Download the ESET Smart Security Premium installer file here.
3. Double-click the installer file to begin the installation and follow the on-screen instructions.
4. Activate your protection by logging in to, or creating, your ESET HOME account, or by inserting your unique licence key.

More details about product installation and activation can be found here.

Can I protect mobile phones or multiple operating systems with this licence?

Yes, ESET Smart Security Premium is a multi-platform solution. You can secure all your Windows, macOS and Android devices with this licence – just select how many devices you wish to protect and enjoy ESET protection.

Can I try ESET Smart Security Premium before buying?

Yes, a free 30-day trial of ESET Smart Security Premium can be downloaded here.

Further information about installation is available here.

What do users appreciate about ESET?

Verified customers appreciate that ESET is:

  • Light on their system
  • Reliable and effective
  • Able to run smoothly in the background, without interruptions

"Works perfectly and has done for years. Extremely efficient and with minimal impact on the functionality of the machine it’s installed on."

Read full reviews and more feedback on our Trustpilot page.

How do I download/install ESET Internet Security after purchase?

You can install ESET Internet Security by following these simple steps:

1. Uninstall any previously installed antivirus software on your system.
2. Download the ESET Internet Security installer file here.
3. Double-click the installer file to begin the installation and follow the on-screen instructions.
4. Activate your protection by logging in to, or creating, your ESET HOME Account, or by inserting your unique license key.

More details about product installation and activation can be found here.

Can I protect mobile phones or multiple operating systems with this licence?

Yes, ESET Internet Security is a multi-platform solution. You can secure all your Windows, macOS and Android devices with this licence – just select how many devices you wish to protect and enjoy ESET protection.

Does it include server protection?

No, but, you can get server protection in our business bundles

How many devices can ESET Internet Security protect?

Licences for ESET Internet Security can protect up to 10 devices. You choose the number you need to protect when you sign up and can manage your devices by visiting my.eset.com.

Can ESET Internet Security protect my iPhone or iPad?

ESET Internet Security offers protection for Macs, Windows PCs and Android mobile devices. Currently, ESET does not provide a security solution for iOS but can offer lots of advice on keeping your Apple mobile devices secured; read more about how to protect your iPhone and iPad.

Can I try ESET Internet Security before buying?

Yes, a free 30-day trial of ESET Internet Security can be downloaded here.

Further information about installation is available here.

What do users appreciate about ESET?

Verified customers appreciate that ESET is:

  • Light on their system
  • Reliable and effective
  • Able to run smoothly in the background, without interruptions

"Works perfectly and has done for years. Extremely efficient and with minimal impact on the functionality of the machine it’s installed on."

Read full reviews and more feedback on our Trustpilot page.

Why choose ESET Internet Security instead of free antivirus software?

While we’d always recommend you have something rather than nothing, most free antivirus software won’t protect you from every single threat. Our own free malware scanner is a great starting point, but to protect every aspect of your system from malicious software, data theft and more, you’ll need full coverage. ESET Internet Security offers protection across multiple platforms & devices. It has anti-theft protection and security features designed to protect your financial data and personal information. Our technology also employs machine learning to help protect you from both existing and emerging threats.

Can I do a free malware or virus scan first?

Absolutely. You can download our anti-malware scanner first if you just want to run a quick check. While our free scanner does offer ongoing protection, our full internet security suite is advised for full protection.

Does ESET Internet Security protect against malware like ransomware?

Yes! ESET offers full protection against all forms of malware, including ransomware, spyware, keyloggers and adware. We use machine learning to stay up-to-date with new threats too.

How do I download/install ESET NOD32 Antivirus after purchase?

You can install ESET NOD32 Antivirus by following these simple steps:

1. Uninstall any previously installed antivirus software on your system.
2. Download the ESET NOD32 Antivirus installer file here.
3. Double-click the installer file to begin the installation and follow the on-screen instructions.
4. Activate your protection by logging in to, or creating, your ESET HOME account, or by inserting your unique licence key.

More details about product installation and activation can be found here.

Can I protect mobile phones or multiple operating systems with this licence?

ESET NOD32 Antivirus can secure only desktop and notebook computers running Windows or macOS. To protect your Android smartphone as well, please consider an ESET Internet Security or ESET Smart Security Premium package. You can purchase up to 10 devices to cover all Windows, Mac and Android devices.

Does it include server protection?

No, but, you can get server protection in our business bundles

Can I try ESET NOD32 Antivirus before buying?

Yes, a free 30-day trial of ESET NOD32 Antivirus can be downloaded here.

Further information about installation is available here.

What do users appreciate about ESET?

Verified customers appreciate that ESET is:

  • Light on their system
  • Reliable and effective
  • Able to run smoothly in the background, without interruptions

"Works perfectly and has done for years. Extremely efficient and with minimal impact on the functionality of the machine it’s installed on."

Read full reviews and more feedback on our Trustpilot page.

Pricing and Payment FAQs

Gemini- Pricing policy

Can I get a refund if I am not totally satisfied?

 

We are committed to our customers’ satisfaction and therefore offer a generous 30-day return policy. If you are not 100% satisfied with your purchase, we will be happy to provide a full refund of the purchase price.

For more details, see our refund policy.

 

How can I renew or add additional devices to my subscription?

You can renew, enlarge or upgrade your subscription at any time.

  1. Start by logging into your account using your licence/ activation key (XXXX-XXXX-XXXX-XXXX-XXXX).
  2. To renew your subscription, select the “Extend” option and adjust the period or number of devices you’d like to cover.
  3. If you wish to add additional devices under the original expiration date, select “Enlarge” and adjust the number of devices you’d like to cover. We’ll match the expiry date and calculate the pro-rated price for your extra devices.

If these options are not present in your account, it’s likely that your subscription has already expired. If this is the case, we recommend purchasing a new subscription.

If you are not sure how to renew or enlarge your subscription , please contact us for more support. 

What is automatic renewal?

By enabling automatic renewal, you agree that at the end of your licence period, we will automatically renew your licence using the payment details currently on file. For more details, see our auto-renewal policy.

We will inform you about upcoming automatic renewal prices 30 days before your renewal date (for annual subscriptions) and after your subscription automatically renews, we will email you the transaction details. 

How do I cancel my automatic renewal?

Automatic renewal is continuous, unless you turn it off after your purchase, via your account. Turning off automatic renewal will not cancel your licence – your ESET protection will continue until your licence expires. We will notify you before licence expiration so that you may renew manually. 

You may cancel automatic renewal at any time. 

  1. Start by logging into your account using your licence/ activation key (XXXX-XXXX-XXXX-XXXX-XXXX) or public licence ID. 
  2. Proceed to the Licence Management page, where you may use the “Automatic renewal” slider to cancel the renewal of your subscription. 
  3. Confirm your selection to renew manually. 

What are the minimal system requirements?

Windows:
Our solutions, including VPN, run on any computer with Microsoft 10, 11, and higher operating systems

macOS:
Our solutions, including VPN, run on macOS 11 and higher operating systems

Android:
ESET Mobile Security, ESET Parental Control, VPN, and Password Manager run on Android 6.0 and higher operating systems
ESET Smart TV Security runs on Google TV OS with Google Play Store

iOS:
ESET VPN and ESET Password Manager run on iOS 11 and higher operating systems

Pricing policy - old

Can I get a refund if I am not totally satisfied?

We are committed to our clients’ satisfaction and therefore offer a generous 30-day return policy. If you are not 100% satisfied with your purchase, we will be happy to provide a full refund of the purchase price.

For more details, see our refund policy.

How do I renew or add additional devices to my licence?

You can renew, enlarge or upgrade your licence at any time. This keeps your product up to date, maintains your uninterrupted protection, and ensures you have free access to our technical support as well as loyalty benefits. 

  1. Start by logging into your account using your license key (XXXX-XXXX-XXXX-XXXX-XXXX) or public licence ID.
  2. To renew your licence, select the “Extend” option and adjust the period or number of devices you’d like to cover.  
  3. If you want to add additional devices keeping the original expiration date, select “Enlarge” and adjust number of devices you’d like to cover. We’ll match the expiry date and calculate the pro-rated price for your extra devices.  

If these options are not present in your account, it’s likely that your licence has already expired. If this is the case, we recommend purchasing a new licence.

If you are not sure how to renew or enlarge your licence, please contact us for more support. 

What is automatic renewal?

By enabling automatic renewal, you agree that at the end of your licence period, we will automatically renew your licence using the payment details currently on file. For more details, see our auto-renewal policy.

We will inform you about upcoming automatic renewal prices 30 days before your renewal date (for annual subscriptions) and after your subscription automatically renews, we will email you the transaction details. 

How do I cancel my subscription?

Automatic renewal is continuous, unless you turn it off after your purchase, via your account. Turning off automatic renewal will not cancel your licence – your ESET protection will continue until your licence expires. We will notify you before licence expiration so that you may renew manually. 

You may cancel automatic renewal at any time. 

  1. Start by logging into your account using your licence/ activation key (XXXX-XXXX-XXXX-XXXX-XXXX) or public licence ID. 
  2. Proceed to the Licence Management page, where you may use the “Automatic renewal” slider to cancel the renewal of your subscription. 
  3. Confirm your selection to renew manually.