David Harley, ESET Senior Research Fellow has written an in-depth report on WeLiveSecurity.com, entitled Tech Support: Scammers with Teeth, that provides insight on how to deal with technical support scammers who contact you by phone, claiming your computer system has been compromised.
“We get many comments from people who actually let the scammer have access to their PCs, wanting to know what to do now,” said David Harley, ESET Senior Research Fellow. “The best way of avoiding problems like these is to avoid giving access to your PC to anyone you can’t – or at least shouldn’t – trust. The problem will be easier to deal with if victims already have the means to boot from external media. It’s also worth considering using a third-party registry backup tool to supplement System Restore.”
For more information with a real-life examples on how to deal with technical support scammers read the full report, Tech Support: Scammers with Teeth.
Raphael Labaca Castro
Editor in Chief, WeLiveSecurity.com