ESET Launches New Managed Detection and Response (MDR) Service for Small and Medium-Sized Businesses (SMBs)

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  • ESET launches new 24/7 SMB-focused MDR service.
  • The new ESET MDR service provides threat monitoring, detection and hunting, incident response, and robust detection and response capabilities.
  • Available in select countries as an add-on to ESET PROTECT Enterprise and ESET PROTECT Elite.

ESET, a global leader in cybersecurity, has announced the launch of ESET MDR, an innovative solution aimed at addressing the evolving cybersecurity challenges faced by SMBs. This new offering expands on ESET’s Detection & Response Ultimate service for enterprises, enabling SMBs to immediately respond to incidents, enhance their security postures, reduce false positives and fortify their threat detection, investigation, and response capabilities.

ESET MDR combines AI-powered automation with human expertise and comprehensive threat intelligence knowledge for unmatched threat detection and incident response. Access to 24/7/365 security services ensures a bridge for expertise gaps and relieves pressure on internal security teams, allowing SMBs to focus on strategic initiatives — all while facilitating regulatory compliance, helping businesses achieve key cyber controls necessary for insurability.

“Dynamic — that is what the threat landscape is. It’s one where adversaries increasingly target SMBs, who are in many cases defenseless due to their lack of expertise, capacity, or both — often they are simply busy doing “their day jobs.” ESET, a long-standing expert in cybersecurity with an exceptionally strong position among SMBs and more than 500 000 SMB customers, sees tremendous potential in offering an affordable, scalable service. Our approach significantly reduces the risk of SMBs falling victim to ransomware attacks and other forms of security incidents and can help them meet various compliance regulations. Launching ESET MDR for SMBs represents a simple upgrade path for existing customers of our ESET PROTECT Platform, integrating all of our security modules with a 24/7 MDR service, one powered by our long-lasting threat intelligence expertise,” said Michal Jankech, vice president of the SMB and MSP segment at ESET.

Delivered through the ESET PROTECT Platform and the ESET XDR offering, the ESET MDR service is crafted to promptly investigate and disrupt malicious activities and thwart adversaries. The service is tailored to meet the challenges of hybrid work environments by conducting threat hunting, monitoring, and response, enforcing robust cybersecurity measures that address SMB customers’ needs.

ESET MDR can quickly detect and respond to threats within a 20-minute time frame. To do so, ESET uses its own innovative cybersecurity technologies to collect unique data, particularly from regions under attack from sophisticated cyber-criminal groups. To ensure effective threat defense, customers also have access to a library of predefined patterns and the ability to create custom rules patterns, which trigger appropriate actions in response to both specific detections and suspicious behaviors,executables, and processes.

This new offering expands on ESET’s Detection & Response Ultimate offering, an enterprise-grade solution that provides complete cyber risk management, robust threat hunting, and world-class ESET expertise on call, available 24/7. With ESET’s premium Detection & Response Ultimate service, businesses get an

Enterprise-level SOC, off the shelf, and tailored assistance like Digital Forensic Incident Response (DFIR) and dedicated response leads for the ultimate security coverage.

The ESET MDR service will be available in selected countries as an add-on or stand-alone offering, packaged with ESET PROTECT Enterprise and ESET PROTECT Elite. For more detailed information about ESET’s MDR solutions for SMBs and enterprises, visit here.

About ESET
For more than 30 years, ESET® has been developing industry-leading IT security software and services to protect businesses, critical infrastructure and consumers worldwide from increasingly sophisticated digital threats. From endpoint and mobile security to endpoint detection and response, as well as encryption and multifactor authentication, ESET’s high-performing, easy-to-use solutions unobtrusively protect and monitor 24/7, updating defenses in real time to keep users safe and businesses running without interruption. Evolving threats require an evolving IT security company that enables the safe use of technology. This is backed by ESET’s R&D centers worldwide, working in support of our shared future. For more information, visit or follow us on LinkedInFacebook, and X (Twitter).