Customer stories

“At Boohoo Group, securing our digital operations across a fast-paced, high-growth retail environment is a top priority. As a business that operates entirely online, our digital footprint is not just core to how we trade — it is the business. This makes us a high-value target for cybercriminals, with constant pressure to defend against threats that could disrupt operations, compromise customer data, or damage brand trust. Partnering with ESET and deploying their PROTECT Complete offering has been a pivotal step in strengthening our cybersecurity posture.
From the outset, ESET demonstrated exceptional pre-sales support, offering hands-on assistance during proof-of-concept testing to ensure the solution met our complex requirements. They showed outstanding agility in pricing and worked closely with us to tailor the offering around our unique needs as a leading online fashion retailer.
ESET's PROTECT Complete suite not only consolidated multiple security tools into a single, efficient bundle — including Microsoft 365 security, patch management, and next-gen antivirus — but also delivered significant value by reducing both operational overhead and costs.
The team also showed foresight in proposing a staggered approach to Managed Detection and Response (MDR), allowing us to prepare for the transition while honouring existing contracts. This level of flexibility was critical as we navigated major internal structural changes across our group.
Deployment was handled seamlessly, even in our complex enterprise environments, with ESET respecting our stringent change control policies every step of the way. Post-sales support has remained exemplary, with rapid, knowledgeable responses and a proactive stance to evolving threats.
At a time when the retail sector has faced a wave of high-profile cyber incidents — targeting large, complex organisations much like ours — ESET has helped Boohoo remain secure and resilient. Their support has been not just technical, but strategic, delivering assurance and stability through a challenging period."

Boohoo Group Security Team/ Nathan Parkinson Group SecOps manager

"Ann Summers has trusted ESET as our cybersecurity partner for over a decade — a relationship built on consistent performance, trusted support, and a deep understanding of the challenges we face as a retail business.
For many years, ESET’s antivirus technology formed the foundation of our threat protection. As our needs evolved, we moved to ESET PROTECT Enterprise, gaining critical Endpoint Detection and Response (EDR) capabilities to stay ahead of increasingly sophisticated threats. Most recently, we’ve taken our security posture even further by upgrading to ESET PROTECT Elite, enabling us to leverage powerful tools like patch management and Microsoft 365 security — all within a consolidated, streamlined solution.
As a retailer operating in a highly cost-conscious environment, with a lean IT team supporting a wide and demanding business, we needed a solution that could scale with us without adding operational burden. ESET’s Managed Detection and Response (MDR) service has been a key enabler, delivering advanced monitoring and incident response while freeing our team to focus on core priorities. Through a period marked by rising cyberattacks across the retail sector, ESET has continued to keep our systems secure and our operations resilient.
Despite numerous approaches from larger, high-profile vendors, we’ve remained with ESET — not just because of the strength of their technology, but because of their deep customer focus, transparent communication, and proven results. ESET provides more than just protection — they offer partnership, expertise, and peace of mind. We value them as a critical extension of our IT and security function."

Ann Summers IT & Security Team