Topnotch protection to help improve your bottom line
Using an Autotask console provides convenience and ease of management for ESET solutions. We offer two plug-ins for Autotask environments: one for IT Business Management and one for Endpoint Management.
- Skip manual monotony by taking advantage of automated processes for billing and ticketing with our plug-in for IT Business Management.
- Track customer endpoint security and resolve security problems faster with our plug-in for Endpoint Management (AEM).
All the features you need in one convenient package
- Maps ESET endpoint products to PSA services and ESET static computer groups to PSA customer contracts; allows MSPs to group ESET endpoints into existing groups and subgroups in the PSA database.
- Maps ERA dynamic groups to PSA ticket categories/priorities.
- Records logs for billing adjustments and tickets issued.
- Monitors and compares ESET endpoint seat counts against PSA contract agreements and issues billing adjustments as necessary.
- Creates tickets for computers any time they join a Dynamic Group in ERA for various security conditions.
Related information
System requirements
IT Business Management Plug-in
- ESET Remote Administrator 5.3 and later
Operating systems:
- Windows 7 and later non-server operating systems are supported
- Windows 2008 R2 or later server operating systems are supported
- .NET 4.5 framework is required
Endpoint Management Plug-in
- Based on the existing requirements of the individual ESET endpoint products you will deploy. Consult the respective product documentation to obtain the latest specifications.