ESET Remote Administrator Plug-in for Autotask

Topnotch protection to help improve your bottom line

Using an Autotask console provides convenience and ease of management for ESET solutions. We offer two plug-ins for Autotask environments: one for IT Business Management and one for Endpoint Management.

Skip manual monotony by taking advantage of automated processes for billing and ticketing with our plug-in for IT Business Management.
Track customer endpoint security and resolve security problems faster with our plug-in for Endpoint Management (AEM).

IT Business Management Plug-in

Watch an overview of ESET Remote Administrator management and automation capabilities with Autotask IT Business Management Plug-in

Automate business processes to save IT time and maximize revenue

ESET's Remote Administrator plug-in allows an administrator to deploy and manage ESET endpoints through Autotask's professional services automation platform. Using Autotask, administrators can:

Improve billing and ticketing accuracy for security-related events
Automate ticketing for less administrative work
Streamline business processes to maximize customer revenue

See how ESET seamlessly integrates to make tasks simpler and free up time for other IT projects.

Endpoint Management Plug-in

Watch an overview of ESET Remote Administrator management and automation capabilities with Autotask Endpoint Management Plug-in

Streamline your operations while improving end user security

ESET's Remote Administrator plug-in for Autotask Endpoint Management allows for more convenient oversight of ESET endpoints and quicker resolution to security issues. Using Autotask, administrators can:

Deploy and manage ESET endpoint products
Monitor and take action based on security status changes

See how ESET seamlessly integrates to make tasks simpler and free up time for other IT projects.

All the features you need in one convenient package

Maps ESET endpoint products to PSA services and ESET static computer groups to PSA customer contracts; allows MSPs to group ESET endpoints into existing groups and subgroups in the PSA database.
Maps ERA dynamic groups to PSA ticket categories/priorities.
Records logs for billing adjustments and tickets issued.

Monitors and compares ESET endpoint seat counts against PSA contract agreements and issues billing adjustments as necessary.
Creates tickets for computers any time they join a Dynamic Group in ERA for various security conditions.

Related information

Product Overview (PDF)

System requirements

IT Business Management Plug-in

ESET Remote Administrator 5.3 and later

Operating systems:

Windows 7 and later non-server operating systems are supported
Windows 2008 R2 or later server operating systems are supported
.NET 4.5 framework is required

Endpoint Management Plug-in

Based on the existing requirements of the individual ESET endpoint products you will deploy. Consult the respective product documentation to obtain the latest specifications.