Topnotch protection to help improve your bottom line

Using the Salesforce console provides ease of management for ESET solutions.

Track customer endpoint security with a professional service automation platform. Salesforce performs all the fussy administrative work, keeping your overhead down and saving you time.

Skip manual monotony by taking advantage of automatic billing and ticketing through Salesforce. With this plug-in, you'll be able to resolve security problems fast and improve productivity.

Streamline your operations while improving end user security

ESET's Remote Administrator plug-in allows an administrator to manage ESET endpoints through Salesforce's professional services automation platform. Using Salesforce, administrators can:

  • Improve billing and ticketing accuracy for security-related events.
  • Automate ticketing for less administrative work.
  • Streamline business processes to maximize customer revenue.

See how ESET seamlessly integrates to make tasks simpler and free up time for other IT projects.

All the features you need in one convenient package

  • Maps ESET endpoint products to PSA services and ESET static computer groups to PSA customer contracts; allows MSPs to group ESET endpoints into existing groups and subgroups in the PSA database.
  • Maps ERA dynamic groups to PSA ticket categories/priorities.
  • Records logs for billing adjustments and tickets issued.
  • Monitors and compares ESET endpoint seat counts against PSA contract agreements and issues billing adjustments as necessary.
  • Creates tickets for computers any time they join a Dynamic Group in ERA for various security conditions.

Related information

System requirements

  • ESET Remote Administrator 5.3 and later

Operating systems:

  • Windows 7 and later non-server operating systems are supported
  • Windows 2008 R2 or later server operating systems are supported
  • .NET 4.5 framework is required

Download ESET Remote Administrator Plug-in for Salesforce

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