Native to ESET PROTECT ecosystem, delivering remote access without extra agents or third-party tools, unifying management in one console, with simple per‑device subscriptions and no hidden fees.
An intuitive GUI reduces the learning curve, minimizing errors and speeding real-time incident resolution. Additional convenience is provided by multiple parallel sessions.
A security first ecosystem that ensures strong protection with mandatory MFA, end-to-end encryption, role-based access, employee privacy safeguards, and simple auditing through comprehensive built-in logs.
You want to keep IT simple, but managing multiple tools and licenses overwhelms small teams, increasing costs. Without a unified approach, complexity grows, and operations become harder to control.
Hybrid work needs fast remote support, but exposing RDP or other remote tools to the internet invites brute‑force attacks, credential theft, and ransomware. Lean IT teams can’t constantly patrol public ingress points.
Without reliable audit trails and proper logging, remote access becomes difficult to manage, increasing the risk of legal exposure.
Available in tiers:
Native to ESET PROTECT Platform
ESET Remote Access is native to ESET PROTECT Platform and ESET security applications. Manage remote access directly from the cloud-based ESET PROTECT Console for a seamless, unified experience. The intuitive interface and agentless, three-click enablement make setup effortless.
Multiple parallel connections and sessions
Support fast, efficient troubleshooting with the ability for multiple administrators to work in parallel. Each administrator can run up to ten concurrent remote access sessions, supporting quick issue resolution and smoother operations across distributed teams.
Reliable access during isolation
Maintain uninterrupted support even under challenging conditions. ESET Remote Access enables a secure connection when the device is isolated from the network by ESET PROTECT, and also operates smoothly in restricted environments with communication traffic routed through a secured ESET application ensuring consistent troubleshooting.
Secure by design
ESET Remote Access is designed with security at its core, removing the need to open RDP (3389) or any other inbound ports to the internet. Instead, all sessions run through outbound, encrypted TLS/DTLS connections and are protected with mandatory MFA during login, short‑lived session credentials, and role‑based access control so only authorized IT staff can connect.
Attended and unattended remote access
Enable flexible, comprehensive troubleshooting with both attended user sessions and unattended access to endpoints and servers. IT teams can take full control of the mouse, keyboard, running applications, and system settings. Administrators can end the remote session and lock the device. In addition, end users can terminate the remote session at any time.
Simple auditing
Effortless auditing is achieved with built-in logging. A simple audit log contains basic information about the session, including who initiated it, how long it took, and which computer was the target. Logs are stored both on the endpoint and in the management console for straightforward compliance review.
For computers
Supported server platforms
Supported mail servers
Note: ESET Remote Access is available only to customers with an ESET PROTECT subscription
and works in conjunction with the following applications deployed:
