Why customers choose ESET
We feel the customer reviews were based on the ESET PROTECT Platform—our cloud-first XDR cybersecurity solution that combines AI-native next-gen prevention, detection, and proactive threat hunting to keep businesses secure.
ESET is one of only five vendors to receive the Customers’ Choice distinction in this category.
What our customers say
In the 2026 Gartner Peer Insights Voice of the Customer report for Endpoint Protection Platforms, ESET received based on 134 reviews as of November 30th 2025:
- Overall Rating: 4.8 out of 5
- Willingness to Recommend: 96%
- Star Ratings: 78% of reviews were 5-star, and 21% were 4-star
Source: Gartner, Voice of the Customer for Endpoint Protection Platforms, 2026
Support and user experience
In our opinion, one of the standout aspects of ESET’s performance is its Support Experience, rated 4.8 out of 5. Customers also rated our Product Capabilities, Sales Experience, and Deployment Experience. Furthermore, 96% of users said they would recommend ESET to others, what we believe is highlighting our commitment to delivering proven, high-quality protection.
Trusted across industries
ESET is trusted by organizations in diverse sectors and regions. According to the report, our product ratings came from the following sectors:
- Education: 19%
- Government: 19%
- Manufacturing: 15%
- Services: 10%
- Other: 37%
For more information, download the full Gartner report.
Note: Evaluations of subcategories are available in the interactive “Voice of the Customer” report, which is accessible exclusively to Gartner clients.
Source: Gartner, “Voice of the Customer” for Endpoint Protection Platforms, By Peer Contributors, 23 January 2026
GARTNER is a registered trademark and service mark, and the GARTNER PEER INSIGHTS CUSTOMERS’ CHOICE badge and PEER INSIGHTS are trademarks and service marks, of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved. Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences with the vendors listed on the platform, should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose. This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from ESET.
Read the full Gartner report
Meet ESET
For more than 30 years, ESET® has been developing industry-leading IT security software and services to deliver comprehensive, multilayered protection against cybersecurity threats for businesses and consumers worldwide. ESET has long pioneered machine learning and cloud technologies that prevent, detect, and respond to malware. ESET is a privately owned company that promotes scientific research and development worldwide.
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internet users protected by ESET technology
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R&D centers worldwide
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business customers in 178 countries and territories