Call Center Service Company

A leading provider of professional call center services and offshore outsourcing solutions relies on a robust IT infrastructure to deliver exceptional client support. The organization offers technical support, customer service, financial services, and seat leasing to its more than 2,000 customers across 42 countries. Ensuring seamless operations and data security is a top priority.

We were able to mitigate a ransomware attack and protect our workstations which kept business operations running smoothly.

THE CYBERSECURITY CHALLENGE

Handling sensitive customer interactions and financial data, the company needed a reliable, user-friendly security solution for efficient endpoint management and detailed reporting. They struggled with centralized endpoint management and security visibility, making threat monitoring and response challenging.

THE CYBERSECURITY SOLUTION

The professional services company chose ESET PROTECT Enterprise to secure over 1,000 endpoints and quickly came to trust its effectiveness. ESET PROTECT Enterprise delivers advanced extended detection and response (XDR) capabilities, enabling proactive threat hunting and rapid response—proving its value when it mattered most.

“We were able to mitigate a ransomware attack with the help of ESET. Only our servers were affected and we were able to protect our workstations which kept business operations running smoothly.”

In addition to robust threat protection, ESET PROTECT Enterprise provided the centralized management they needed, offering full visibility into the entire network with advanced reporting and customizable notifications.

A key factor in their continued partnership was ESET’s responsive and knowledgeable support team, which consistently provided expert assistance in addressing security concerns.

“We are thankful and happy for the partnership we have with ESET. The support team is very helpful with any concern raised.”

With a combination of advanced security solutions and exceptional support, the company has gained the confidence to continue operating securely and efficiently.