Computer Repair Unlimited

Computer Repair Unlimited is a small IT consulting firm located in St. Joseph, MN. The company specializes in network management, server maintenance, and data backup solutions tailored for local businesses. With a strong focus on reliability and security, Computer Repair Unlimited ensures that its clients can maintain productivity without the stress of technical issues. Established in 2010, CRU employs a team of experts who are available seven days a week to meet the diverse needs of businesses.

Our overall experience with ESET has been excellent. It’s clear we’re more than just a number to them, and that personal touch really stands out.

THE CYBERSECURITY CHALLENGE

Computer Repair Unlimited has a varied customer base with a diverse set of security needs. The firm faced significant security management hurdles from its previous provider, including frequent false positives, a time-consuming whitelisting process that required manual intervention on each workstation, and the inability to make security adjustments remotely. This led to unnecessary troubleshooting and disruptions to the client's workflow. In addition, CRU wanted a better system to manage renewals, internal processes, and billing more effectively.

THE CYBERSECURITY SOLUTION

After evaluating several security option, ESET initially stood out for its reputation and overall reliability.

"We valued that they’re based in a reputable country known for strong cybersecurity standards. On top of that, the brand’s visibility and long track record of successful implementations helped us feel confident we were making the right choice."

ESET’s pricing was ideal for CRU’s budget, allowing them to offer tailored protection tiers that meet diverse client needs while preserving strong profit margins.

CRU also found that ESET’s cloud-based remote management significantly streamlined their security operations. With an intuitive interface, they can effortlessly monitor and manage security without disrupting client workflows. Features like simplified whitelisting minimize troubleshooting, while detailed reporting delivers real-time visibility into security events, enabling proactive threat mitigation.

“We’ve seen a real improvement since switching to ESET’s cloud-centric platform. Now, we can handle security tasks right from the cloud interface, making it much easier to deploy changes, manage policies, and monitor our systems without needing to disrupt our clients. Compared to our previous solution, it’s simply more efficient, more transparent, and more convenient."

CRU valued ESET’s reseller program for its reliable products, excellent customer support, and personalized attention, fostering a true partnership.

“We appreciate the personal attention we receive—from dedicated sales representatives staying in touch to upper management taking a genuine interest in our success. It’s clear we’re more than just a number to them, and that personal touch really stands out.”