With nearly 20 years of partnership, Deans Computer Services (DCS) stands as one of ESET UK’s top Managed Service Provider (MSP) partners. As cybersecurity threats evolve rapidly, DCS has embraced ESET’s Managed Detection and Response (MDR) service to ensure continuous protection, greater visibility and proactive defence for their clients.

Proactive security isn’t just smart, it’s necessary. With costs as low as £0.01 per employee per hour, this shift is less about finance and more about a cultural transformation.

THE SHIFT TO OUTSOURCED SECURITY

Today, with cybercriminals leveraging AI, dark web data and untraceable payments, even top-tier MSPs face an uphill battle balancing time, resources and risk. That’s where outsourced specialist services like ESET MDR come into play. And with almost 30 years of AI experience, ESET is an industry pioneer and de facto expert.

IMMEDIATE IMPACT AND INSIGHT

“We began seeing behaviours that had previously gone undetected. It immediately gave us significantly greater visibility into our environment.”

One such incident involved an alert at 1:00 AM for what appeared to be suspicious 7-Zip file encryption—potential ransomware. However, ESET MDR allowed the team to quickly investigate and determine the activity was a legitimate backup process initiated by a line-of-business application.

“It was harmless in this case but without MDR, it could have been overlooked. And next time, it might not be benign.”